Reviews

A guy came out and initially installed the wrong door knobs, he had to come back and do it again. Then he charged us via apple pay, zelle, venmo or ****** when the website clearly stated that it takes card as well. He was not budging. Also need to mention that the front door keypad was working fine until after he was done changing the lock on it and now it doesn't work. He would not leave until he was paid with the methods he wanted.

Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced. Providing quality service and ensuring customer satisfaction are our top priorities, and we regret that we fell short in this instance. We appreciate you bringing the payment issue to our attention, as we strive to provide a seamless transaction process that aligns with the options stated on our website. We will be addressing this internally to prevent any future misunderstandings. Regarding the door knob installation and the keypad issue, wed like to make things right. Please reach out to us at ************** so we can discuss a resolution and ensure your lock is functioning properly. Your feedback helps us improve, and we hope to have the opportunity to regain your trust regards,***** ***** 1st Class Locksmith

My 17yo daughter locked herself out of the truck today, attempting to be a grown up she called a locksmith. Her dad had told her what reasonable prices are ($60-$80) so when the guy informed my 17yo daughter that she owed $430, she didnt know what to do and freaked, pulling out of the Christmas stash. My concern is that A.)she is now funny aware of cash transactions, getting a name and calling Dad 1st is the only way! B.)they took a picture of her ID should I speak to my local police?! C.)are the thieves or scammers

Were sorry to hear about your daughters experience. We understand how stressful it can be to get locked out, especially in an urgent situation. Our pricing is always provided upfront before any work is done, and we strive to be transparent with all our customers. If there are any concerns about the service received, wed be happy to review the details with you. Please reach out to our customer service team at ******** ************ so we can address this matter directly. As for the ** picture, we recommend reaching out to local authorities if you have any security concerns. We appreciate your feedback and the opportunity to clarify any misunderstandings.

I have been researching locksmiths to replace existing locks with digital door locks. 1st Class Locksmith was one of the companies I called to get an estimate. I was told by person answering the phone they would have a technician call me. Technician called to say he was by my house and would stop by to check out the existing/replacement locks. I was taken aback. I was expecting him to quote estimate over the phone. However, since he was by the house I agreed for him to stop by. He checked the locks and gave me a quote. I told him I was still researching companies and would get back to company. He then became rude and belligerent and said he would not come back for the amount quoted if I didnt allow him to do the job then and there! Im regretting this individual coming into my home. How has this company remained in business for, supposedly, 37 yrs? I will NEVER use this company for any work and will strongly advise friends and colleagues who may be looking for this service to not give them any consideration.

Thank you for taking the time to share your experience. We sincerely apologize for any misunderstanding or discomfort you encountered during your interaction with our technician. Our goal is always to provide transparent and professional service, and we regret that this was not your experience. We appreciate your feedback and take your concerns very seriously. This is not the level of service we strive for, and we will be addressing this matter internally to ensure that all our team members uphold the highest standards of professionalism and customer care. If you would be open to discussing this further, please contact us at ********************************* We would like the opportunity to make things right and regain your trust. Regards,***** ***** 1st Class Locksmith

If I could give zero stars, I would. This so-called locksmith service is nothing short of a scam. I found myself locked out of my car, which is already a stressful situation, only to have it made infinitely worse by these crooks. What shouldve been a relatively simple service unlocking my car turned into a financial nightmare when they handed me a bill for $508.00! Yes, you read that right.From the start, their customer service was dodgy. I called to inquire about the price, and they gave me some vague response about how pricing "depends on the job." Little did I know, that was just the beginning of their deceit. When the so-called locksmith arrived, he worked on my car for less than 10 minutes and then handed me the outrageous bill. I thought I misheard him at first. $508.00?! For WHAT? There was no advanced warning of the cost, no breakdown of fees, just a demand for payment right then and there. It felt like I was being extorted in my own driveway.When I questioned the price, I was met with a string of excuses: Oh, this is a standard rate for emergencies, Its after hours, This car is harder to unlock. Give me a break! Theres nothing standard about charging someone an arm and a leg for such a simple task. Other locksmiths I called afterward were appalled when I told them how much I was charged. I honestly feel like I was targeted because of my vulnerable situation locked out, desperate, and needing immediate ******* make matters worse, when I asked for an itemized receipt, the locksmith acted irritated, as if my request was unreasonable. And now, I'm left fighting with them to get any sort of refund, but of course, theyre nowhere to be found. They take your money and disappear, leaving you helpless.Stay FAR AWAY from this scam of a company. They are dishonest, predatory, and have no qualms about taking advantage of people in emergencies. Ive never felt more cheated in my life. Save yourself the headache, and dont fall for their tricks.

We sincerely apologize for the frustration and disappointment you experienced. Providing transparent and fair service is our priority, and we regret that we did not meet your expectations in this instance.We want to clarify that we have fully refunded your payment, as our intention was never to leave you feeling taken advantage of. Your feedback is extremely valuable to us, and we will be reviewing our pricing communication and service process to ensure better clarity for our customers in the future.Again, we apologize for any stress this situation may have caused, and we appreciate the opportunity to make things right. If there is anything further we can do for you, please feel free to reach ******** regards,***** ***** 1st Class Locksmith

I am thrilled to provide a personal recommendation for 1st Class Locksmith in ******, *****. My experience with them was nothing short of exceptional.When I found myself locked out of my home, I was in a bit of a panic. However, 1st Class Locksmith's swift response put me at ease. They arrived at my doorstep in record time, displaying their commitment to customer service.What truly stood out to me was the friendliness and professionalism of the locksmith. Not only did they efficiently resolve the lockout situation, but they also did so with a warm and welcoming attitude. Their courteous demeanor made a stressful situation much more manageable.Furthermore, 1st Class Locksmith's pricing was not only competitive but also transparent. There were no hidden fees or unexpected surprises. Their fair and reasonable quote was a pleasant surprise, especially considering the high-quality service they provided.In summary, 1st Class Locksmith in ****** exceeded my expectations in every way. Their amazing locksmith service, coupled with their friendly approach and great pricing, makes them my go-to locksmith in the area. I wholeheartedly recommend their services to anyone in need of top-notch locksmith assistance. They truly live up to their name as a "1st Class" locksmith.

Thank you so much for your kind words and glowing recommendation! Were thrilled to hear that you had such a positive experience with 1st Class Locksmith. Our goal is always to provide fast, professional, and friendly service, and were glad we could help make a stressful situation a little easier for you.Transparency and fair pricing are key values for us, so were happy to hear that you found our rates reasonable and upfront. Your support and recommendation mean the world to us, and we truly appreciate you taking the time to share your experience.If you ever need assistance again, were just a call away!Best regards,***** ***** 1st Class Locksmith