ComplaintsforDynata LLC

• Initial Complaint

  08/15/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have been a loyal member for years on the opinion outpost panel. I do love this survey site and have always answered honestly and always take my time to read through every question. Giving honest and qaulity feedback is important to me. Sadly my account was flagged recently and i was not told why, my guess would be reporting issues with surveys as i have experienced alot of glitches this year compared to previous years. I have been asked to provide my photo id- and i am not comfortable in doing so as it is very sensitive information that can be accessed by hackers. I do not find verif to be secure and i do not believe anyone should have to put such sensitive information out there and potentially become victims of identity theft or worse. I have asked about alternative methods to verify my identity (which i am more than happy to comply with) and have not gotten an answer but i will not risk putting using something as sensitive as my id. Please help me resolve this- i would very much love to stay a member as i truly do love this panel- but i do not feel safe using verif. Thank you.

  Customer response

  08/19/2024

  I reached out to opinion outpost customer service and they got back to me informing me my account was suspended- they did not tell me what it was suspended for and gave a very generic response. I would like to know what the percise violations were- as i make a point to follow the rules and always answer honestly. I am looking for this to be resolved. 

  Customer response

  08/20/2024

  Update : the customer service *** who emailed me said my account was permanently suspended and could not tell me why at all. I feel like if they cannnot tell the person what they allegedly did then they should not be suspended- without good cause. I believe i was suspended for being honest. I ***orted surveys here and there within the past 6 months that i completed all the way through- taking my time and giving through answers just to have the survey say thank you for your participation your answers have been RECORDED.  - meaning they infact took my answers...and i did not get rewarded. I have also had it say click here to get your rewards and did not get sent back to the landing page- and plenty of error messages after 100% completion of the surveys. I did not even care to be compensated. I ***orted them so the company knew that there were errors so they could fix them so it wouldn't happen to people. If they do not want people to ***ort when surveys are broken then they should not have the option to do so. I have offered screenshots before and i have given the error codes. This is not ethical.

  Customer response

  08/20/2024

  I am disappointed. I loved this panel and the company. But to be suspended for being honest. Is absolutely wrong. I have not heard from the company yet on here. I would like a resolve. Thank you.

  Customer response

  08/22/2024

  Customer called to request her complaint not be published.

• Initial Complaint

  08/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Dynata is the company behind e Rewards, which is taking surveys and getting points in return. I am 71 years old, NOT retired, and joined in order to redeem points for Fuel Rewards specifically. I spent HOURS doing surveys and earned ****** points. On August 10, 2024 I tried to redeem 70 points for $1 discount per gallon of fuel on Fuel Rewards. I had to use Veriff. I followed instructions, took a photo, and have my phone number but the arrow just kept spinning around, I did receive an email verifying my phone number. I complained to their e-Rewards Opinion Panel and "Psalm" told me to clear my cache and browsing history and try again. They claim that 15 points of theirs is worth at least $5, which means $16. However, with Fuel Rewards, at $1 off for up to 20 gallons, we are talking $20. If they cannot send me my e-Rewards, then they need to send me the money.

  Business response

  08/19/2024

  Thank you for bringing this to our attention.

  We reviewed our communication records with the member and do apologize for the inconvenience. However, it looks like the issue has been resolved by our support team. For reference, the ticket # raised by our member was 3301327. Should there be any other questions or concerns about this, please let us know. 

  Thank you!

  Customer response

  08/20/2024

  Their response team did fix the problem --- after I copied their legal department. I sent the agent proof that I had followed directions with verifying my identity by ******, and had received an acknowledgment email saying my phone number had been verified. The transaction simply did not go through. Treating me like an idiot who doesn't know how to use a computer does not impress me, telling me to clear my cache and delete my browsing history. Whatever she did, I do not have to use that verification process. If they had made it a requirement, then I would have asked for compensation for my work, and would have never done another survey. I put in a lot of hours doing the surveys. I was able to cash in my points and got a $1 per gallon discount through my Fuel Rewards account. However, I haven't starting do surveys again yet. I had 245 points, and the $1 off costs 70 points. Thanks for your help.

• Initial Complaint

  08/09/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  The parent company is Dynata, LLC. I have been a participant in one of their marketing research companies named: One Opinion for years. I currently have earned so far $288.62. On Wednesday, August 7, 2024, One Opinion sent me an E-mail that they were closing and I had until Thursday, August 8, *********************************************************** the future. I own a business and was working that day. I was not given enough time to do anything. Normally, these type of companies give a participant at least one (1) week to collect the earnings which are usually sent to a ****** account. I think this is totally unfair to me and very poor treatment. I would appreciate my earnings being sent to me as soon as possible, Thank you for your assistance.

  Business response

  08/19/2024

  Thank you for contacting us.

  Before the closure of OneOpinion, the panel sent more than one communication to its members, especially to those that still had points that they can redeem. We're happy to inform you that the member was able to transfer his points to his Valued Opinions accounts with the help of our support team. Should there be any questions, please let us know. 

  Thank you!

  Customer response

  08/20/2024

  I have reviewed the business response and accept this resolution. I have received this resolution concerning my problem One Opinion through Valued Opinions.  Thank you for your assistance.

• Initial Complaint

  08/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  They will not stop calling after *************************************************** the past 4 days.

  Business response

  08/19/2024

  Thank you for bringing this to our attention. 

  We have already escalated the issue to the appropriate team. Rest assured; the respondent will no longer receive any unsolicited calls in the future from Dynata.

  Thank you!

• Initial Complaint

  08/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I applied to work for this company in July 2024. I did an interview through spark hire on July 20th 2024. I received a job offer letter from them about 6 days later in which I accepted. They sent me a link to fill out pre hire paper work in which they needed my social, date of birth, and driver license number. I gave them that information. I was told through email that my paper work would take *************************************************************************** onboard. That never happened. They took my personal information and stopped responding to any of my emails. My concerns are that they have my personal information and my information can be used by anyone.

  Business response

  08/09/2024

  Thank you for bringing this to our attention.

  We have forwarded this complaint to the relevant them for further checking. Once we have a reply from them, we will contact the respondent as soon as possible.

  Thank you!

  Business response

  08/19/2024

  Thank you for waiting.

  We confirm that this issue has been resolved. We have been in contact with this candidate, and they were already scheduled to Onboard on the 15th. She has continued with the hiring process.

  Let us know if you need anything else.

• Initial Complaint

  07/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is about Dynata,I assume is the Parent of Rewards For Opinions of Southwest Airlines.I have been a Panel Member since 2018 and am an AVID Survey taker as can be verified by my History. I was on a Cruise from June 9 to the 19 and tried accessing Surveys on a tablet while out of the Country which is not allowed,but I did not know about. I have not been receiving invites to Surveys to my Email or RFW Dashboard since June 17. I have contacted them by Email on 10 occasions since that date to correct the problem. They sent me list's of suggestions to try which I had an I T person at my home twice,but to no avail.he feels the problem is on their end which I relayed to them multiple times. Now they will not even acknowledge me or tell me what I need to do to start getting Survey Invitations again. I figure they have cost me the opportunity to add 3 to 5 thousand points to my account so far which could be enough to cover one leg of a flighjt from Southwest. I do not know what power or reach you have , but all I am asking for is to get my account active again and start receiving Survey Invitations. Looking at some of the numerous past Complaints , some seem to parallel my situation , and if you can exert any influence to get my account active again , I would very much appreciate it. Thank You for time on this matter.

  Business response

  08/05/2024

  Thank you for reaching out to us.

  We confirm that we received the member's complaint through our support team as well. After investigation we found that the account has been reviewed and cleared. The member needs to make sure to follow the tips below to avoid any issues moving forward. 

  * Clear their internet browser cache.
  * Make sure their browser is updated to the latest version.
  * Make sure the language of the device they are using matches the language of the surveys they are participating in.
  * Make sure the time on their device matches the correct time zone of the address they signed up with.

  Thank you.

  Customer response

  08/05/2024

  I am rejecting this response because:I have tried to implement these suggestions MULTIPLE times, I have had an I T person in my home twice trying the actions suggested , but to no avail. I have reached out to these folks on 10 different occasions concerning this matter , and I get a different person responding nearly every time. No one seems to truly want to fix this issue. I have been a VERY active Panel Member since 2018 , and looking at my Survey History and points accrued in that time , I feel as though I know when something is not working correctly , and in this case , it is not. ALL I want is for someone to take on this situation in a serious manner , and be like a dog with a bone , pursue it until it is corrected. I just want to be able to take Surveys again , and start accruing Rapid Reward Points again.   Thank You to ALL for your time in this matter.

  Business response

  08/06/2024

  Thank you for your response. 

  We have re-escalated the issue to the appropriate team for further checking. 

  Thank you.

• Initial Complaint

  07/31/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am being targeted and attacked by an employee of Dynata over the airwaves.This person knows my personal information and has been using it to cause me extreme emotional trauma and stress.They have proceeded to hack my personal information even further with the information they already have, by going into my cell phone via blackmarket tools, and monitor my phone calls and text messages.I need contact from corporate office immediately. I will be pursuing an international lawsuit immediately if I do not hear from the company and a resolution achieved.

  Business response

  08/05/2024

  Thank you for reaching out to us.

  we confirm that there is no panel data registered using the respondent's email address. In order to assist them further, we have sent them an email asking for further information. 

  Thank you.

• Initial Complaint

  07/30/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Repeated phone calls to a do not call number after asking them to remove me from their lists. They even called me back when I hung up on them

  Business response

  08/05/2024

  Thank you for reaching out to us!

  We have escalated the request to have the phone number in this complaint be added to our Do Not Call list.

  Thank you. 

• Initial Complaint

  07/25/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I filled out surveys and after I finished, they say I don't qualify. They are scamming people that are working for pennies on the hour. Such a business should not be able to conduct themselves this way. I beg of you to investigate this matter and this company.

  Business response

  08/02/2024

  Thank you for reaching out to us. 

  We don't have any record of the individual in our database. If they have any concerns, we encourage them to contact our support team through our website. 

  Thank you.

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dynata LLC, runner of "OneOpinion" web site which runs surveys sent email saying they would be shutting down and users will no longer be able to redeem awards after Aug 8. I have been a member of their panel since they purchased "Zoom Panel" many many years ago and have never had an issue with either. However, because of the redemption policy of OneOpinion and the amount of "credits" I have accumulated, it is impossible for me to redeem all my points by their given deadline. They only allow 2 awards per 24 hour period. And with my reward total, even if I get on their site exactly 24 hours from the previous redemption and redeem two more awards, I still can't redeem all the rewards by their self imposed deadline.In my emails to support I've suggested things like "if they are going to force this deadline, then they need to be more open about redemption like removing the 2x per day restriction". I was told they could not do this.So basically, anyone like me, who has provided service to them over many years and cannot redeem by their deadline because it's physically impossible, will lose $ because of this.They really need to open up their redemption policy or extended it or something. Not like they are going out of business, they are simply shutting down this program and to basically say to people "too bad if you can't redeem by our deadline" just isn't right.As of right now, I need 33 days to redeem points if I'm even able to get on their site exactly 24 hours from the previous deadline. There's not 33 days left until their August deadline.

  Business response

  07/22/2024

  Thank you for reaching out to us. 

  We are already looking into the member's complaint. We will be getting in touch with them via email as soon as possible. 

  Thank you!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩