Business Profile

Market Research

Dynata LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dynata LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

747 total complaints in the last 3 years.
64 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a Diamond member of ERewards for over 20 years. I have participated with honesty and integrity. I tried to sign in on March 24 and I was unable to do so. I tried changing my password but that didnt work either. I then wrote customer service and I was told that my account was suspended due to a suspected violation of your terms. I have no idea what they are referring to. I have always put my best effort into your surveys and if anything was wrong it certainly wasnt intentional. After all these years to be canceled without any opportunity to defend myself is very unfair. I am worried that they are using AI to cancel people, and if so, AI can make mistakes. I would really appreciate being reinstated to this panel.
Business Response
Date: 04/12/2025
Thank you for contacting us.

This member's account has already been reviewed by the relevant department. To participate in our panel members may only have one account and need to follow Terms and Conditions indicated on the website.

Thank you.
Customer Answer
Date: 04/12/2025
I am rejecting this response because: I do not have more than one account with ERewards and I never have.
Business Response
Date: 04/16/2025
Thank you for the feedback.

Following a thorough review a few of those accounts will regrettably need to remain closed as they have breached the user agreement or engaged in activity not permitted on the specific panel. Unfortunately, we are not able to provide specific details in relation to a case as it may compromise our internal security system processes.

Thank you.
Customer Answer
Date: 04/16/2025
I am rejecting this response because: I have never done anything wrong and have been a Diamond member in good standing for over 20 years. If there was some issue it was totally unintentional and perhaps a glitch.
Initial Complaint
Date:04/07/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an account with e rewards since about 2017. On the day that I was about to redeem my 75 points for a $25 Amazon gift card, my account was suspended due to supposedly suspicious activity. If you read the reviews, the ** System that dynata uses constantly makes false claims of suspicious activity. A lot of people have had their accounts suspended with no explanation. I reached out to customer service and for about a week I kept being told that I violated the terms of use, and thats why my account was suspended, but no one was able to answer me specifically why it was suspended and what exactly I was being accused of violating. I was told they could not provide this information due to security reasons for their software, which I dont really think thats the case. Its not right that they can suspend your account whenever they want for whatever reason they want and they wont even tell you why and theres not even an appeals process.
Business Response
Date: 04/12/2025
Thank you for contacting us.

This member's account has already been reviewed by the relevant department. To participate in our panel members may only have one account and following our Terms and Conditions indicated on our website.

Thank you.
Customer Answer
Date: 04/12/2025
I am rejecting this response because: You still have not told me exactly what aspect of your terms you are are accusing me of violating. I have used only one account these years and have not violated other terms. I was suspended right as I was about to cash out which is very convenient for the company. Many people have the exact same complaint of being suspended at any time without violating any terms, and without even being told specifically which term they supposedly violated.
Business Response
Date: 04/16/2025
Thank you for the feedback.

Following a thorough review a few of those accounts will regrettably need to remain closed as they have breached the user agreement or engaged in activity not permitted on the specific panel. Unfortunately, we are not able to provide specific details in relation to a case as it may compromise our internal security system processes.

Thank you.
Customer Answer
Date: 04/16/2025
I am rejecting this response because: This is the same generic response everyone gets. Its not about the security of the ** software, its about bad practices. The reviews and comments by the others users are very clear. We are only asking to get our gift cards issued.
Initial Complaint
Date:04/05/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So monday 3/31/25 I signed up for a survey app through ****** Play app store called Quick Thoughts. I was able to earn almost $30 taking surveys. When I went to cash out/redeem my points for rewards, being $10 for Amazon I. Was given a message that new accounts need a 72 hour account review which is completely appropriate and acceptable and totally understand why they do this. Well after 72 hours of waiting I was still unable to redeem. I contacted the account email and they opened a ticket and told me to try some troubleshooting steps and get back to them if I still can't redeem. I was still unable after all the appropriate steps were taken and reached back out with no response. Contacted them again through contact us and still have not had any luck reaching an actual person or getting any resolution to my problem. I tried calling numbers provided which seem to be disconnected. I then went to ****** play app of Quick Thoughts and found some more information but the phone number listed just goes to someone who seems unrelated. All I want to do is redeem my points I earned legitimately and I'm being road blocked by the company.
Business Response
Date: 04/11/2025
Hello ******,

Were sorry to hear about the difficulties you experienced when trying to redeem your hard-earned points.
While we understand that some of our security features may feel like an inconvenience, please know that these protocols are in place to protect your account and ensure that your points remain safe. Our goal is never to restrict access but to safeguard your rewards from unauthorized use.
Were happy to see that your ticket (*******) was successfully resolved and that you were able to redeem your points on April 8, 2025. We truly appreciate your patience and understanding throughout this process.
Thank you for being a valued member of our community.
Best regards,

Customer Answer
Date: 04/11/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:03/27/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Similar issue to other complaints I see on your site. I have been a loyal participant on e-rewards/Dynata's panel for over 17 years. Last week, when I attempted to respond to a survey request, I found that my password no longer worked. I attempted to change it numerous times and emailed the company. I was told my account had been suspended with no explanation other than to refer me to their T&Cs and telling me companies rely on good data. After thoroughly reviewing the T&Cs, I asked the company to advise what I had done wrong. They advised they would escalate to their accounts department. After about a week, I was informed my account was reactivated and I went to log in. Saw my profile, saw my points balance (worth ***** points, roughly $900, I believe) and quickly the screen changed and locked me back out. I reached back out to the company and after 2 days received another generic response that I had been re-suspended permanently. I have asked again for an explanation of what I have done wrong and have only received the same templated answer including a list of things that may be wrong but no actual explanation. I'm disappointed after all of these years of participation and am particularly upset about the loss of my rewards with no explanation as to how this organization unilaterally determined I was in violation. Copy of correspondence attached.Action requested, I guess, is to understand why after 17 years I was deemed to be non compliant. Ultimately I'd like to continue to participate, but even if I can not, I'd like to receive the value of my rewards for prior participation.
Business Response
Date: 04/16/2025
Thank you for the feedback.

On occasion some accounts are flagged, and following a thorough review a few of those accounts will regrettably need to remain closed as they have breached the user agreement or engaged in activity not permitted on the specific panel. Unfortunately, we are not able to provide specific details in relation to a case as it may compromise our internal security system processes.

Thank you.
Customer Answer
Date: 04/18/2025
I am rejecting this response because: The company continues to hide behind their "proprietary and confidential" rules and has not offered any detail of any kind as to why, after 17 years of participation, they single handedly determined I had breached their rules. With every non-response, my suspicion that my rewards balance was high and by terminating my account, they easily wiped out close to $1,000 of liability that they no longer owe a participant grows stronger. Done at scale, this is a quick way to meet financial targets and cost reductions. If I was truly in breach of their rules, they would have offered warnings, chances to cure, or would disclose what their algorithms determined to be in violation to avoid such issues in the future. I remain suspect that they are not acting in good faith with me as a participant and as a result, may also be inappropriately influencing the survey results they are offering to their paid customers.
Initial Complaint
Date:03/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
PLEASE TOP CALLING ME!!! I AM NO THE DO NOT CALL LIST!!From the start of 2025 Dynata has call my cell 11 times. I have this documented on my caller ID and verified the calling number is accurate from my cell provider. I have tape recorded the last few conversation as please do not call me any more. and have sent 2 certified return receipt US mail requests to stop the calls.the calls continue.If I receive one more call, Dynata agrees to the terms and conditions which I sent via US mail.PLEASE STOP THE CALLS!!!
Business Response
Date: 03/28/2025

We hope this email reached you well.

We would like to assure you that we received your Do Not Call request via our BBB profile. We have forwarded the request to the appropriate team to take action.

If you continue to receive unsolicited calls after 72 hours, please let me know so I can investigate further.
Customer Answer
Date: 03/28/2025
I am rejecting this response because: I am still receiving calls.
2 yesterday
I am going to sue!!!!

Business Response
Date: 04/01/2025
Hello ****,
We are sorry to hear that you are still receiving calls from Dynata. We will re escalate and make sure your number is added on our DNC List within 24hours. Thank you
Customer Answer
Date: 04/01/2025
I am rejecting this response because: This is a load of bull from the business, and its a canned reply. They never asked what my phone number is and as of today (1 April 2025) I am still getting calls. I welcome the business to reply here with what phone number they are using. Thanks.
Initial Complaint
Date:03/24/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a member of Valued Opinions for years. I could not log in on 3/23/25 and contacted the company. They claim, as they have in the past with myself and many other members, that I violated their policy. They never say specifically what I did wrong and most times do not even respond when I tell them I did nothing wrong and to tell me what they think I did, etc. This is the response I received today about my account. They need to reactivate my account and let me cash out my points.Companies value the information collected through survey research. It is important for us to deliver only the best data to them. Unfortunately, our system detected violations and suspended your account.
Business Response
Date: 03/28/2025
Hi ***,
Thank you for your message.

Our Support Team has escalated this to appropriate teams for a review. Support will update you once the assessment is done.

Thank you.
Customer Answer
Date: 03/28/2025
I am rejecting this response because: I did nothing wrong and my account should never have been deactivated. The company will not be specific on why they deactivated my acct. and just says they are looking into it. This business has a habit of deactivating many members accounts in the past often and again for no reason. There are many complaints against them for doing this. I want my account activated now.
Business Response
Date: 03/31/2025
Hi ***,
Thank you for your patience.
Our Member Support has responded to your inquiry via ticket 4451034. After our final review, we regret to inform you that we are unable to re activate your account. Accounts found to be in violation of our Terms and Conditions cannot be reactivated. We take data quality very seriously, as companies rely on accurate and reliable survey responses. To maintain the highest standards, we must ensure that the data we provide meets their expectations.
For more details, please refer to our Terms and Conditions.

Thank you.
Customer Answer
Date: 03/31/2025
I am rejecting this response because: This is what this business does. They will deactivate an account for some "violation" but never explain which violation and how it was violated. They will say they cannot reactivate an account and their decision is final but they have and can reactivate accounts. In fact I received an email a few days ago from them saying I had a survey to take. When I clicked on the link there was NO survey but the fact they sent an email saying there was shows they did me wrong and wanted me to continue taking their surveys. I am POSITIVE I did nothing wrong. I have been through this before with this business and each time after contacting the BBB they did reactivate my accounts and everything was fine for a few years until they deactivated one again and I had to play this game of reporting the business to get my acct. reactivated. I am sure the BBB has received hundreds if not thousands of complaints over the years about this business doing this to others and are very familiar with how this company lies and deactivates accounts for no reason. I want my account reactivated and my points there. Thank you
Customer Answer
Date: 04/03/2025
Thank you for trying. As you can see the company did NOT give any specific reason or proof why they think I violated their policy. There replies were vague and not specific which is how this business is. They have done this to many many people and refused to give reasons that were clear and informative. You should investigate this company more and let the authorities who can do something know how this business is and show them all the complaints you have had about them. There are other sites that also have many complaints about the business. They should be shut down and be made to give everyone they did wrong a settlement. This business will continue to do people wrong and not pay out what the members earned. I took their surveys, got credit for a few but now I cannot cash out my earned credits that I received. They got what they wanted but did not give me what they said I would get.
Initial Complaint
Date:03/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have written, used contact forms, done every feasible action. Due to Dynata DBA Miles for Opinion alleging I had activity on 3/1, contradicting its own statement, Im losing days of my own status I worked hard for. The airline does NOT extend two months while we wait for an honest business. Im a research professor who holds an earned *** and Im stunned a corporation whose bread and butter is ethical research would make a false post that materially ***** someone then say they look into it. This is rampant. And many discuss how they lie on surveys to spite Dynata. Due my my job, Ive tried to be honest. However, the company should consider that patronizing its wallet and these complaints are problematic to its clients. How difficult can it possibly be to actually post the truth. 341 miles have caused me hours upon hours of grief and stress because of the impact. I will pursue this until it is reversed and listed with the correct date because the post is deceptive. I hope everyone reading this will give that thought. A note here: according to the terms and conditions as well as the privacy policy, although Plano , ***** is listed as the address, it says that it is governed by the laws of the state of ***********, but this does keep defaulting to the BBB of ********************. Honestly, I dont care who handles it as long as its handled forthwith. One of the greatest issues about this is nobody looking at the issue and pushing it around.
Business Response
Date: 03/06/2025
Hello *****,
We are sorry to hear that your concern has remained unresolved despite your multiple attempts.
Upon checking, your ticket (*******) with our Member Support is now being handled urgently by our Managers. We understand that this is long overdue, however the team has to work with related teams and with ***************** to resolve this issue as soon as possible.
They will keep you updated via this open ticket.
Thank you and we appreciate your patience.

Customer Answer
Date: 03/06/2025
I am rejecting this response because: I have spoken with ***************** and they have informed me that they have NO control over what you submit and ONLY you can do this. You keep sending me polite but misleading emails and case numbers, and while manners are lovely, the deception in a wrong date, for which I have documented and supported proof--from you--is unacceptable and should not need any more than you submitting 341 miles for the time period in which it ACTUALLY occurred. Please do not muddle the issue or attempt to mislead the BBB. Texans are smarter than this and research relies on ethics to be respected.
Business Response
Date: 04/01/2025
Hello!
This has been resolved via ticket 4321661. We were able to work with the involved parties and was able to compensate member as needed.

Thank you
Initial Complaint
Date:02/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a diamond member, top level, taking surveys regularly. Completed 100% of my profile, and they closed my account for some mysterious reasons, refuse to tell me, threatened to sue me for complaining, and now refuse to give me my rewards that I earned. I have referred this place to the new York attorney general for fraud.
Business Response
Date: 02/26/2025
Hi ******,
We have reviewed your account and checked that you have recent activities on your account which means this is an active account. If you have problems redeeming your points, please try again.
If any case you encounter issues, please send an email to our Support team to further assist you.

Thank you.
Initial Complaint
Date:02/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I realize that Branded Surveys, also known as Dynata, is not accredited by the Better Business Bureau because I looked them up. I am contacting you because I don't believe in rewarding bad behavior, which is exactly what I would be doing if I didn't fight for the paltry sum Branded Surveys, doing business as Dynata, owes me. This is exacerbated by the fact that they are demanding that I give them my driver's license and passport in order to collect what they owe me for my time and for my personal information that they sold at tremendous markup. I am retired and know what it is like to be a market research client so I did this for the pennies they promised me as a way of paying it forward in this world. However, the State Department is very clear that anyone giving into such demands is giving in to a company hellbent on committing a felony. I won't give Dynata the opportunity to sell me out to the dark web. This is part of my paper trail needed to bring down this wickedness. I will make myself much more expensive to Dynata than the $6.80 they should have paid me in the first place.
Business Response
Date: 02/19/2025
Hi!
Thank you for reaching out and for letting us know your account issue.
We will have your account review and will reach out to you separately on this.
Thank you!
Initial Complaint
Date:01/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ok. So I have been using this company Branded surveys to make a few extra dollars. Everything was running smoothly. At $5.00 you could cash out. My cashout place was ******. Last night I tried to cash out and I received a message saying I couldn't use ******. This message originated from Branded Surveys. Then I tried using my bank. Ten minutes later this message appeared. Oops you are no longer allowed to take surveys at Branded surveys. I have tried contacting them to no avail. They owe me $5.24. I want my money. It takes many hours to make $5.24. But I'm homebound now. I was in the hospital first 2 weeks with ***. I need Every ***** . Please help me. Sincerely ******* *******
Customer Answer
Date: 01/31/2025
I still haven't had any resolution with Branded Surveys.. This is ridiculous.. They owe me $5.24
Business Response
Date: 02/03/2025
Thank you for reaching out to us and we apologize for the delay.
We have escalated the complaint to our Branded Team for further assistance. Once we have an update, we will reach out to the member or provide more information with BBB. Thank you!
Business Response
Date: 02/13/2025
Thank you for waiting.
Our Branded Team verified that they already resolved the member's concern. The member has since had full access since January 22.
Let us know if you need anything else.

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Dynata LLC is NOT a BBB Accredited Business.