ComplaintsforDynata LLC

Market Research

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
06/21/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My account on ********************************************** was banned on June 19, 2024 after I earned enough points cash out and earned my gold status until August. I sent an email and received an email back on June 20, 2024 and was told I had violated their terms of service, but I have been a member since 2022. So I don't know what changed or what could have happened. I've seen a lot of similar complaints. I not only had points to cash out then, but also had points for my bonus to receive on Sunday. I've been saving up for my birthday and then this out of nowhere. I'd like my account that I worked so hard on and my points all back.
Customer response
06/21/2024
They have now emailed me directly, and resolved all my issues, including an explanation of what their automatic system thought it picked up.
Business response
06/25/2024
Thank you for reaching out to us.
We have escalated the member's concern to our Branded Research team for assistance. Once we have an update, we will let you know.
Thank you.
Business response
06/26/2024
Thank you for waiting.
We confirm that our Braded Research support team was able to clear the flag from this member's account. They should have been able to access it since June 20, 2024.
Thank you.
Customer response
07/01/2024
I have reviewed the business response and accept this resolution.
They have now emailed me directly, and resolved all my issues, including an explanation of what their automatic system thought it picked up.
Initial Complaint
06/20/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Dynata is calling our home phone daily. We are already registered on the national do-not-call registry. Dynata is ignoring our entry and has been harassing us nevertheless with countless calls. When we let the calls go to voicemail, they do not identify themselves or why they are calling us. Through researching this company ourselves, we have uncovered that they track online behaviour! That is a criminal invasion of our privacy that we have never consented to. We do not wish to have any contact with this company and we demand to know how they got our phone number and what online behaviour they have tracked about us because we have never consented to such tracking, much less to be individually singled out, identified and called at home repeatedly.
Business response
06/26/2024
Thank you for waiting.
We are not affiliated with the National Do Not Call List. This distinction arises because our surveys do not involve soliciting monetary transactions; rather, we seek participation from individuals based on information provided by our clients, including their names and/or phone numbers. If a respondent requests to be included in the Dynata Do Not Call list, we fully honor their request by adding them promptly. Once added, we ensure they no longer receive any calls from us.
For this member, we can assure them that their number has been added to our Do Not Call Database,please allow ***** hours for a completion.
Thank you.
Initial Complaint
06/19/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Over the last week I have seen a huge drop off of SSI Dynata based surveys. Like by drop off I mean non existent. I use to make most of the survey points this way with daily lightning surveys, the daily TV survey and survey offers that SSI provided. Now I'm only getting sample-cube surveys and those are unreliable. Meanwhile on other Dynata owned sites I'm a member of. I'm getting SSI based surveys just fine like OneOpinion, Valued Opinion and such. No issues. Branded for whatever reason I'm not. It's like they neutered me so I don't gain anything significant point wise. This is just so bad, they said that everything with my account is fine and that surveys will come when they match my profile. But I don't believe that. I feel that they purposely blocked me from doing their surveys so I don't make a lot of points like I was.
Business response
06/25/2024
Thank you for reaching out to us.
We're sorry to hear that the member is not getting surveys in his Branded Research account. We have escalated this issue to our support team for further investigation. Once we have an update, we'll let you know as soon as possible.
Thanks.
Customer response
06/25/2024
Once I hear from support, I will make a decision on whether I'm happy with the response.
Business response
06/26/2024
Thank you for waiting.
Upon further investigation, we confirm that communication with our Branded support team and the member has been made explaining the reason why the member is not able to complete surveys with Branded.
Have a good day!
Customer response
06/26/2024
I am rejecting this response because: for now this is just to keep it escalated until I see some type of outcome of why exactly I am not receiving any surveys on branded but yet I'm receiving them on other websites just fine
Business response
07/01/2024
Thank you for waiting.

Upon further investigation, we confirm that communication with our Branded support team and the member has been made explaining the reason why the member is not able to complete surveys with Branded.

Have a good day!
Customer response
07/01/2024
I am rejecting this response because: I received a generic response via email that they match me to surveys. But while I'm still getting surveys technically. These are only cube.survey ones and not SSI like I use to get daily. I get them just fine on other dynata owned survey sites. So obviously something is wrong with my branded account that I no longer get these surveys like I use to. I get them just fine on the other 3 I'm part of. I'm still not satisfied with this response and want to know if my account was flagged for any reason
Initial Complaint
06/16/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I can't seem to get this business from stop calling me at home. I have never done anything with them. And I'm on the do not call list. Please help stop this company from calling at all hours from lots of phone number. I have asked in past to stop but they didn't.
Business response
06/18/2024
Thank you for reaching out to us.
We have forwarded the respondent's request to be added to our Do Not Call list.
Let us know if you need anything else.
Initial Complaint
06/12/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I spent about 6 hours taking online surveys and am owed around $6,14 but company makes it too difficult and dangerous to get paid if you do not have a PayPal account. I tried alternative payment methods: bank transfer - but their service provider requests my bank account user name and password which is ridiculous. this info would allow them access into my bank account. I thought they would request the bank's routing number and address. I then tried to get paid via gift card but the card shown was good at stores not located in my region. they appeared to be southern calif stores like Kroegers and others that I have never heard of. there is no option to get paid via Venmo or check.
Business response
06/18/2024
Thank you for reaching out to us.
We have forwarded the complaint to our Branded Research support team for further assistance. We will provide an update if necessary.
Thank you.
Customer response
06/18/2024
In regards to complaint submitted on 6/12/2024 against Dynata LLC, assigned ID ********, I cannot close the complaint based on a business response that my complaint has been sent to their customer service department which probably does not even exist. This is their message:
Thank you for reaching out to us.

We have forwarded the complaint to our Branded Research support team for further assistance. We will provide an update if necessary.

Thank you.
Thank you for keeping this complaint open as I am sure I will not hear back from them.
What are the next steps?
Customer response
06/18/2024
I am rejecting this response because: In regards to complaint submitted on 6/12/2024 against Dynata LLC, assigned ID ********, I cannot close the complaint based on a business response that my complaint has been sent to their customer service department which probably does not even exist. This is their message:

Thank you for reaching out to us.

We have forwarded the complaint to our Branded Research support team for further assistance. We will provide an update if necessary.

Thank you.

Thank you for keeping this complaint open as I am sure I will not hear back from them.

What are the next steps?
Business response
06/21/2024
Thank you for reaching out to us.
Upon investigation by our Branded Research team, there has been no email received from the member.

Regarding their complaint, we confirm that our bank deposit option does require bank credentials in order to process payments to a members bank account. However, we have other cards for grocery than Kroger that the member can choose from, like Albertsons. The member can go to "My Payouts" then "My Payout Option" and select any other form of payment they wish. Also, they can contact our support team directly at ********************************************.
Thank you.
Initial Complaint
06/12/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am filing against Dynata Research in regards to their panel Branded Surveys. I have spent time taking surveys to earn money. I reached the threshold to redeem and they refuse to do so without getting a copy of my drivers license. They claim that using an unreliable company, Veriff, is in the terms of service. However, after several years of redeeming with this panel, i have NEVER had to share my license. I'm not comfortable doing so. They state that it is in their terms of service, but I was unaware of this change as I was never notified. All I want is what I have rightfully earned without being expected to share sensitive information online, which I refuse to do. This company completely refuses to give me my earnings without this sensitive information. I feel they are stealing from me and other panelists.
Business response
06/18/2024
Thank you for reaching out to us.
We understand the member's concern regarding their account security however, we can assure them that Veriff is safe and confidentiality of any data provided through it is prioritized. We have reached out to our Branded Research support team to review the complaint and assist the member.
Let us know if you need anything else.
Customer response
06/18/2024
I am rejecting this response because: This result does not get me what I have earned. I should not be required to share sensitive identifying information to a site which I do not trust in order to obtain my earnings.
Business response
06/21/2024
We appreciate the response.
The Veriff verification process has been implemented to enhance the security and integrity of our panel. This step ensures that all our members are genuine, providing a fair environment for everyone. We assure our members that Veriff is a secure and reliable company, and their information is handled with the utmost care and confidentiality
While we cannot bypass this verification step, please know that it is in place to protect the member's earnings and the integrity of our panel. We appreciate your understanding and cooperation.
Thank you.
Customer response
06/21/2024
I am rejecting this response because: ****** was in a lawsuit regarding personal information, so it is indeed not a safe site. Also, there are at least 2 other Dynata survey companies who have allowed me to bypass this step because I have been a valued member for years, so saying you cannot bypass this step is a total lie. Branded is stealing money earned by panelists. This generic reply is unacceptable.
Initial Complaint
06/09/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Business called at 11:58pm. 2 minutes before midnight on 06/08/2024.
Business response
06/13/2024
Thank you for reaching out to us.
We have forwarded the member's complaint to the relevant team to put their phone number on our Do Not Call list. Let us know if you need anything else.
Have a good day!
Customer response
06/13/2024
I have reviewed the business response and accept this resolution.
Initial Complaint
06/03/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
After joining a company that specializes in research and surveys and development by the name of Branded surveys. Which to my knowledge and understanding and research that is owned by Dynata LLC. Which was recently acquired. After completing several surveys my account was deleted purely because I have not had a great experience with this newly acquired sketchy company. That practices discriminatory policies and procedures and also indulges a sketchy platforms which I believe they sell your information as well as stole panel points earn by myself the panelist several times. I will be forced to spend my hard-earned money on filing a small claims court lawsuit.
Business response
06/18/2024
Thank you for reaching out to us.
After further investigation with our Branded Research support team, we confirm that the flag on the member's account was removed on June 3rd, so they should have full access. We can confirm that the account has not been deleted from our records.
Let us know if you need anything else.
Initial Complaint
06/02/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was a panelist of E-rewards opinion panel since 2017 ,I was locked out my account without explanation on May 31 2024 ,so I sent the panel a email stating that I could not log into my account ,finally days later I received a email stating my account was suspended, the panel did not explain why my account was suspended, or for what period of time ,but I learned on the second emailed that I sent to the panel that my account was suspended permanently but could not give me a explanation of why ,and I also had a balance of ****** in my account when my account was suspended that I was told I will not receive a refund for ,I was a very loyal panelist for this company since 2017 and I did everything the same in taking survey since that year so I don't know why I was removed from the panel but most importantly I do not understand why I'm not issued a refund for the balance due in my rewards account .
Business response
06/13/2024
Thank you for reaching out to us, and we apologize for the delayed response.
Our support team reached out to you via e-mail regarding your complaint. Unfortunately, we cannot locate your e-Rewards account using the e-mail address you provided in this complaint. To assist you further, kindly respond to the e-mail from our support team.
Looking forward to hearing from you.
Initial Complaint
05/26/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company calls itself Branded Surveys and asks people to take surveys for points that can be used to get things like gift cards at various companies. The company is cheating consumers by having them complete surveys then disqualifying them for 0 to 2 points, delaying compensation for weeks at a time, being dishonest about length of surveys or amount of compensation, failing to provide adequate means of communications with them, and failing to adequately compensate consumers for their time spent on these surveys.
Business response
06/21/2024
Thank you for reaching out to us.
Our Branded Research team confirms that they did not receive any communications from the member regarding their complaint. In order to reach out to them, the member can use the "help" button on the bottom right of their account dashboard OR can contact Branded Research support team directly at ********************************************
Thank you.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforDynata LLC

Need to file a complaint?

Complaint Details

Showing all complaints

Customer response

Business response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Customer response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary