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Market Research

Dynata LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dynata LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dynata LLC has 13 locations, listed below.

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    Customer Complaints Summary

    • 737 total complaints in the last 3 years.
    • 63 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing against Dynata Research in regards to their panel Branded Surveys. I have spent time taking surveys to earn money. I reached the threshold to redeem and they refuse to do so without getting a copy of my drivers license. They claim that using an unreliable company, Veriff, is in the terms of service. However, after several years of redeeming with this panel, i have NEVER had to share my license. I'm not comfortable doing so. They state that it is in their terms of service, but I was unaware of this change as I was never notified. All I want is what I have rightfully earned without being expected to share sensitive information online, which I refuse to do. This company completely refuses to give me my earnings without this sensitive information. I feel they are stealing from me and other panelists.

      Business Response

      Date: 06/18/2024

      Thank you for reaching out to us.

      We understand the member's concern regarding their account security however, we can assure them that Veriff is safe and confidentiality of any data provided through it is prioritized. We have reached out to our Branded Research support team to review the complaint and assist the member. 

      Let us know if you need anything else.

      Customer Answer

      Date: 06/18/2024

      I am rejecting this response because: This result does not get me what I have earned. I should not be required to share sensitive identifying information to a site which I do not trust in order to obtain my earnings.

      Business Response

      Date: 06/21/2024

      We appreciate the response.

      The Veriff verification process has been implemented to enhance the security and integrity of our panel. This step ensures that all our members are genuine, providing a fair environment for everyone. We assure our members that Veriff is a secure and reliable company, and their information is handled with the utmost care and confidentiality

      While we cannot bypass this verification step, please know that it is in place to protect the member's earnings and the integrity of our panel. We appreciate your understanding and cooperation.

      Thank you.

      Customer Answer

      Date: 06/21/2024

      I am rejecting this response because:   ****** was in a lawsuit regarding personal information, so it is indeed not a safe site. Also, there are at least 2 other Dynata survey companies who have allowed me to bypass this step because I have been a valued member for years, so saying you cannot bypass this step is a total lie. Branded is stealing money earned by panelists. This generic reply is unacceptable. 

    • Initial Complaint

      Date:06/09/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business called at 11:58pm. 2 minutes before midnight on 06/08/2024.

      Business Response

      Date: 06/13/2024

      Thank you for reaching out to us. 

      We have forwarded the member's complaint to the relevant team to put their phone number on our Do Not Call list. Let us know if you need anything else.

      Have a good day!

      Customer Answer

      Date: 06/13/2024

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:06/03/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After joining a company that specializes in research and surveys and development by the name of Branded surveys. Which to my knowledge and understanding and research that is owned by Dynata LLC. Which was recently acquired. After completing several surveys my account was deleted purely because I have not had a great experience with this newly acquired sketchy company. That practices discriminatory policies and procedures and also indulges a sketchy platforms which I believe they sell your information as well as stole panel points earn by myself the panelist several times. I will be forced to spend my hard-earned money on filing a small claims court lawsuit.

      Business Response

      Date: 06/18/2024

      Thank you for reaching out to us.

      After further investigation with our Branded Research support team, we confirm that the flag on the member's account was removed on June 3rd, so they should have full access. We can confirm that the account has not been deleted from our records. 

      Let us know if you need anything else.

    • Initial Complaint

      Date:06/02/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a panelist of E-rewards opinion panel since 2017 ,I was locked out my account without explanation on May 31 2024 ,so I sent the panel a email stating that I could not log into my account ,finally days later I received a email stating my account was suspended, the panel did not explain why my account was suspended, or for what period of time ,but I learned on the second emailed that I sent to the panel that my account was suspended permanently but could not give me a explanation of why ,and I also had a balance of ****** in my account when my account was suspended that I was told I will not receive a refund for ,I was a very loyal panelist for this company since 2017 and I did everything the same in taking survey since that year so I don't know why I was removed from the panel but most importantly I do not understand why I'm not issued a refund for the balance due in my rewards account .

      Business Response

      Date: 06/13/2024

      Thank you for reaching out to us, and we apologize for the delayed response. 

      Our support team reached out to you via e-mail regarding your complaint. Unfortunately, we cannot locate your e-Rewards account using the e-mail address you provided in this complaint. To assist you further, kindly respond to the e-mail from our support team. 

      Looking forward to hearing from you.

    • Initial Complaint

      Date:05/26/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company calls itself Branded Surveys and asks people to take surveys for points that can be used to get things like gift cards at various companies. The company is cheating consumers by having them complete surveys then disqualifying them for 0 to 2 points, delaying compensation for weeks at a time, being dishonest about length of surveys or amount of compensation, failing to provide adequate means of communications with them, and failing to adequately compensate consumers for their time spent on these surveys.

      Business Response

      Date: 06/21/2024

      Thank you for reaching out to us.

      Our Branded Research team confirms that they did not receive any communications from the member regarding their complaint. In order to reach out to them, the member can use the "help" button on the bottom right of their account dashboard OR can contact Branded Research support team directly at ******************************************** 

      Thank you.

    • Initial Complaint

      Date:05/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      These clowns keep calling me as late as 9pm despite repeated demands to take me off of their call list. They call at all hours of the day and when I block their number, they simply use a new number to call and harass me.

      Business Response

      Date: 05/23/2024

      Thank you for reaching out to us. 

      We have forwarded your request to add your phone number to our Do Not Call list. We apologize for the inconvenience you may have experienced.

      Let us know if you have any questions.

    • Initial Complaint

      Date:05/19/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Branded Surveys is a company that awards participants for taking their surveys, there are often technical errors which occur after submission of completed surveys. Branded Surveys to be fair has a process in which a participant can flag the surveys they submitted that was not received by them because of a technical error. The process is that a team investigates the issue and then forwards the participant an email explaining in detail what occurred and the disposition of the award of points, these directions are clearly noted in the language within the webpage as well as imbedded in their terms of service.on May 6th, 2024, I submitted a completed survey worth 65 points and a completed survey on May 7th, 2024, worth 105 points. both of these surveys were listed as technical error. A few days later I received a highlight next to the points that the issue was resolved, however I was not granted the points and did not receive the email which is described on their web page a detailed account of what occurred, and the action taken. Some weeks later I sent them a ticket requesting the detailed emails as is indicated on their web page and did not receive a reply. I'm requesting the points that I'm owed for the two finished surveys.Thanks,***

      Business Response

      Date: 05/23/2024

      Thank you for reaching out to us. 

      We have forwarded your complaint to our Branded Research team for further investigation. We'd like to also assure you that all email inquiries are addressed on a timely basis; kindly check both your inbox and spam folder to not miss any reply from our team. If any follow-up or update is required, we will provide more information with BBB. 

      Thank you.

    • Initial Complaint

      Date:05/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are forcing me to use Veriff a company that's not well known, has problems with people's id and was in a lawsuit for stealing biometerics. Veriff should not be trusted, I read other people's complains here on BBB and got a free pass. I sent an email support but they have not respond within 2 days after i told them about not requiring me to signup for Veriff because it's not in the Terms of Conditions or Privacy policy. They have no legal standing when forcing people to use Veriff. The requirement is not enforce at all, I was able to collect money during the 2024 year without Veriff. I see post as far back as 2022 being a thing they started but somehow never once enforce such action for everyone. They should remove the Veriff requirement and they should give me my money.

      Business Response

      Date: 05/13/2024

      Thank you for reaching out to us.

      While we understand the member's concern about Veriff and its requirements, we would like to ensure that this additional security measure is both secure and confidential. We have also reached out to our Branded Research team for further assistance regarding the member's concern. 

      We will let you know once we have an update.

      Thank you.

    • Initial Complaint

      Date:05/03/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did surveys for them collected ****** points selected an amazon gift card to be paid and provided them my drivers license as proof it was me.emailed by a woman named ***** - asked them to pay me what they owe me -zippo response Owner is ******************* ************** -foreign qualified in calif. They do not ask for a w-9 have contacted the *** and ************************* in *********. This is a crooked company. They owe me $ ****** to be paid by an Amazon Gift card---------I would like this paid Last communication 3/8/2024 all by email and unresolved

      Business Response

      Date: 05/13/2024

      Thank you for reaching out to us.

      To ensure that the member receives their points through their selected payout option, we have forwarded the concern to our team at Branded Research for further investigation and assistance. Once we hear an more about the concern, we will also provide BBB with an update. 

      Thank you.

    • Initial Complaint

      Date:04/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was deactivated on March 24, 2024, for a reason that is not valid. I complete the surveys honestly and read each question very carefully but I was still banned. I would like my account to be reactivated.Also, I still had points that I earned that I need to have redeemed. I earned those points so it's only fair to cash it out to my PayPal. My request is for Branded Surveys to pay me the amount I earned of $8.12. I uploaded an image of the payout which shows 812 points which equates to $8.12.

      Business Response

      Date: 04/09/2024

      Thank you for contacting us. 

      We have forwarded your account concern to our Branded team for further checking. Once we have an update, we will provide more information through BBB.

      Thank you for your patience!

      Business Response

      Date: 04/16/2024

      We apologize for the wait. 

      Our Branded Team reviewed the member's complaint and verified that the member was able to go through the verification process and their account flag was removed. They should have full access to their account. 

      Let us know if you have any questions. 

    Dynata LLC is NOT a BBB Accredited Business.

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