Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extremely disappointed in *** warranty policy and Ewing Buick GMC Service ********. On Jan 21 2025, I took my 2020 1500 GMC Sierra ****** with 70K miles for check engine repair and it was cover under the warranty. However, upon receiving the car from the service, audio system was not working including entertainment system, signals sound & park assistance was off. Service adviser took the car back to service to address the issue and after 10min returned the car without any resolution. He told me to schedule another service appointment for further analysis. On 2/21/2025 went to the service per service adviser request. After completing diagnostics, service adviser and technician told me that the amplifier totally gave up due to the water leak trough the rear spoiler and back window. They told that the issue is not cover under warranty and need to pay $2000.00 for amplifier replacement and to add more sealant to the rear spoiler/window. Service technicians were very familiar with this issue but claim its not cover under warranty. Note that there is a recall for the same problem for ********* models. I also did a quick search and found others with the exact same problem and the exact same location. Honestly, I love my GMC ****** appearance but could not believe my eyes or fair that any car would leak trough the roof after 70K miles especially when the car is well maintained and mostly garaged. My question is that supposed to happen (water getting into amplifier) in the first place? This does not sound like a good design especially on high tier car like GMC ******. I am very disappointed and I am asking that GMC and Ewing Buick GMC Service Plano TX reassess the issue and honor the warranty repair accordingly. Thank you,Edhir Tukic.

  Business Response

  Date: 02/27/2025

  We reached out to the customer and informed him that ** agreed to participate with repair cost for the leak and to replace the amplifier. The customer will owe a $785.00 co-pay.
  Customer was happy with the offer, and we are moving forward with repairs. 
  

• Initial Complaint

  Date:11/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  paid $4,000.00 as a down payment and signed a contract with the bank/dealership for purchase of a vehicle and have not received keys to the vehicle. dealership is now trying to retract contract and make adjustments after it has already been signed and ownership/title has been changed.

  Business Response

  Date: 11/27/2024

  The customer did place a $4,000 down payment on a vehicle with the intention of financing the remainder of the balance.  Unfortunately, we were unable to secure financing for the customer based off of the lenders requirements and after much negotiations,the lenders advised us that they would not be willing to extent credit to this customer for said vehicle.  Our team worked with both the customer and the lenders to try and help secure financing but ultimately, were unable to originate a loan for the customer, at this time.  We refunded the customer the full $4,000 down payment that was made with no delay after learning we would not be able to secure financing for them.  Ownership, possession, or title was never transferred to this customer.
  
  

• Initial Complaint

  Date:10/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new truck and paid cash for the difference between the price of their truck and my trade-in, Ewing entered a non-funded lien on my truck with ************. I can't get a clear title until ** releases the lien. ************ refuses to release the lien until Ewing makes the request. I have contacted Ewing Buick GMC about this issue seven times since August 6th. Twice by text, twice by e-mail, and three times by phone leaving messages for a call back. The assistant general manager (*** *******), the Salesman (***** *********) and the Finance guy (****** ********) are non-responsive - NO response to any of my advances.

  Business Response

  Date: 10/11/2024

  We sincerely apologize for this issue and are not sure why a lien was placed from ************************ (GMF).  We have been in communications with *** and they confirm the lien was placed mistakenly and verified that indeed a clear title needs to be perfected.  We have been in close contact with GMF and have explained the importance of getting this issue corrected ASAP.  They have agreed to do so and we hope to know more information on the time line to correct early next week. 

  Customer Answer

  Date: 10/21/2024

  I am rejecting this response because I still don't have a clear title.  I appreciate Ewing's actions in getting the process started.     

  Business Response

  Date: 10/23/2024

  The lien has successfully been removed.  The attached is a copy of the **** which is a document from the State of Texas which shows registration and lien information.  As you can see there is no longer a lien associated with this vehicle.

  Once again we sincerely apologize for this oversight and appreciate Mr. *********** patience while we were having this corrected.

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The check engine light came on 12/2023. The vehicle was taken to ******** and AutoZone in MD, ******* and ******** in *******, **, ******** in **********, **. They could not find any problems with the vehicle. I took the vehicle to *** in *****, **. **** charged me for a new battery but the check engine light remained on after I picked up the vehicle with a newly installed battery. The ********** said it would eventualy go off. I took the car to Automotive Soulutions in September 2024 and they can not find anything wrong with the vehicle. The car can not pass Texas inspection with a check enging light on. There is a large group on FB having this same problem.August 2024 the car will recognize when it is shifted into park. Sometimes it rolls after puting the car in park.I took the car to Automotive Soulutions in September 2024 and they can not find anything wrong with the vehicle. There is a large group on FB having this same problem.I took the car into a *** dealership in ** because i hit a curb in 2021. The steering wheel feels lose. I took the car in 2022 & 2023 for the same problem. The delaership charges me for repairs but there is a reoccurring steering problem. Other drivers have noticed this problem with my vehicle. The car will not pass inspection due to the check engine light.

  Business Response

  Date: 09/20/2024

  We are not exactly sure what resolution is being requested.  Apparently, we serviced the vehicle once and replaced the battery.  All of the other mentioned services were performed elsewhere. 

  Customer Answer

  Date: 09/30/2024

  I took the vehicle to GMC due to the Check engine light being on. The dealership replaced the battery, but the light remained on. I took the vehicle back to the dealership and it was reset. The check engine light came back on, and the service person said it was nothing wrong with the vehicle. The check engine light would eventually go off.

  The check engine light has remained on, and no mechanic is able to find anything wrong with the vehicle. I googled the problem, and *** is aware that there is an issue with the check engine light.

  This is a problem in *****. The state of Texas will not issue an inspection sticker when the check engine is displayed. 

  I would like GMC to resolve this issue. 

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my transmission replaced here. I found that the fluid was replaced much higher than it should be and I felt the the transmission wasn't performing well. I took it in to have the fluid pulled out and have the transmission checked out. The dealer purposefully burnt the transmission fluid and told me I needed to replace the transmission thermostat and that the fluid needed to be replaced and that the transmission might be completely damaged and they needed 800 to begin the repairs and to rule out if the transmission needed to be replaced. I went to the dealer to see the evidence and found that the fluid was burnt but the truck would never heat up past 125 degrees while at idle so there is no way for the transmission to have overheated. I left with the truck and am taking it to another shop to have it checked out but I believe the transmission now has permanent damage.

  Business Response

  Date: 06/18/2024

   I believe the guest has his dealerships crossed. We did not install a new transmission for him per GM history that was done at another GM dealer on 11-28-2023 repair order number *******. Also when transmission fluid is replaced it done by a machine what you take out is pumped in. Fluid levels are also confirmed by the computer with temperature readings. If transmission fluid is burnt it's because the transmission was overloaded by weight or pulling a trailer. Transmission fluid has 3 purposes it a detergent to clean, a coolant to keep transmission cool and a lubricant. 

  Customer Answer

  Date: 06/18/2024

  I apologize this complaint should actually be filed with Ewing GMC in Plano Texas not ******** GMC.  Are you able to switch the complaint to the other dealer ship or do I need to file a new complaint?

  Business Response

  Date: 06/21/2024

  DISCUSSED ISSUE WITH CLIENT AND ADVISED OF FINDINGS. WE DISCUSSED THIS WITH THE CUSTOMER AND THE CUSTOMER IS CHALLENGING OUR FINDINGS. WE HAVE NO REASON TO DISAGREE WITH OUR TECHNICIANS FINDING. IN GOOD FAITH WE OFFERED TO REPLACE THE AFTERMARKET VALVE WITH OEM VALVE AND REPLACE TRANSMISSION FLUID. CUSTOMER DECLINED OUR OFFER. AT THIS TIME WE DO NOT KNOW WHAT ADDITIONAL WE CAN DO FOR THE CLIENT.

  TECHNICIANS NOTES:

  FOUND ATF LEVEL ABOVE HOT ***** OPERATED VEHICLE TO GET UP TO OPERATING TEMP. CHECKED LEVEL AT 185 DEGREES. AFTER 2 MINUTES TRANSMISSION GOT UP TO 245 DEGREES. FOUND AFTERMARKET THERMAL BYPASS VALVE ON TRANSMISISON. WHEN SRTA UNIT WAS INSTALLED HERE PREVIOUSLY, A NEW OEM THERMAL BYPASS VALVE WAS INSTALLED.  AFTERMARKET VALVE IS STICKING AND CAUSING ATF TO BOIL. TRANSMISSION GOT HOT ENOUGH TO BOIL PAINT AROUND COOLER PIPES. WILL NEED TO REPLACE THERMAL BYPASS VALVE AND FLUSH ATF TO GET OLD OVERHEATED FLUID OUT. THEN TEST DRIVE TO VERIFY NO DAMAGE DONE TO UNIT.  CUSTOMER RESPONSIBLE FOR ANY REPAIRS NEEDED TO TRANSMISSION.

  Customer Answer

  Date: 06/21/2024

  I am rejecting this response because:   I have a photo taken the day I dropped it off at the dealership showing the transmission fluid was way too high but it was clear and red indicating it wasn't burnt.  I have an invoice showing the truck came the same mileage it left which means it wasn't driven enough to overheat the transmission.  An OEM thermal bypass won't kick in until ******************************************************************************************************************** high heat.  The day was only a high of 85 degrees and the truck was never driven off the lot.  This means someone intentionally over heated the transmission.  Transmission fluid by nature acts as a coolant and would not reach that high of a temp which just 2 minutes of driving as the service advisor indicates.  This can be proven.  Truck hasn't overheated since and didn't overheat befor.  

  Business Response

  Date: 06/24/2024

  Again, our offer still stands.  We would have no reason to "sabotage" the customers transmission.  Whether the valve was stuck closed at that particular moment will be a point to agree to disagree.  Per the customer comments the greater the load or spirited driving in hot temperatures are the two main causes for a transmission to overheat.  We did neither of these, the only other cause is the lack of fluid being pumped through the system which can and will cause overheating it the valve controlling such fluid fails to function properly.  Which would cause a transmission to run hot at idle.  

• Initial Complaint

  Date:06/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle from Ewing Buick GMC Plano on 8/5/23 and picked up on 8/9/23. The vehicle has since required service 3 times total, twice for issues that have deemed the vehicle inoperable!! I've reached out to the dealership directly, TWICE, once by phone and once via email, in order to obtain the Pre-Delivery Inspection report started on the CARFAX at the time of sale but they have yet to comply stating "the report is not digitized and therefore not available for my review." This is unacceptable. The dealership that is currently servicing my vehicle sent a Multi Point Inspection report as well as a video detailing the issues to me prior to the work being done as well as a copy afterward with no problem. I find this rather disconcerting and feel that deceptive practices may be at play here. I'm simply trying to obtain the *** (Pre-delivery Inspection Report) that was "completed" by this dealership, as listed on the CARFAX report, to confirm whether or not the issues I'm currently experiencing with this vehicle were pre-existing. They've sent me documents, but none are them were the requested ***. I've thoroughly reviewed all documents sent to me at the time of purchase and neither the *** nor the "world class" Multi Point Inspection report was issued to me. They proclaim on their website that "all pre-owned vehicles are put through a rigorous 117 Multi Point Inspection prior to selling their used vehicles" which seems like it's stated to provide some "comfort" when purchasing used vehicles from them. However, that doesn't seem to be the case here. I have been in contact with the Sales Manager, *******, and we reached a "good faith" agreement to cover some of the repair costs on the latest repair in which I agreed to in lieu of any further matters involving the REPAIRS to the vehicle going forward, but still no report. I just want the report in order to absolve them if any wrong doing before moving forward with the next step of my DTPA complaint.

  Business Response

  Date: 06/13/2024

  BBB,

  Please see the below email correspondence our General Sales Manager had with ************.  We are a bit confused as to why she wrote such a strongly worded complaint to the BBB after we were under the impression we had satisfied her needs. Furthermore, per her email agreed that our gesture would conclude any issues moving forward.  Considering we agreed to help her monetarily almost one year later after the purchase of her vehicle and she agreed that this was a satisfactory resolution I am not sure what we are able to do from this point forward.  

  Thank you

  From: ******************* <****************>
  Sent: Wednesday, June 5, 2024 1:28 PM
  To: *********************************** <**************************************>
  Subject: Re: 2018 Buick Encore Repairs needed after the sale
  
  Good afternoon, ************************,
  
   First, allow me to thank you, personally, for speaking with me and helping to find some resolution to this issue. Your efforts are appreciated. 
  
  After review of your email, I am, by way of this email, accepting your good faith offer, to be paid directly to ****** Buick GMC, in the amount of $800 in lieu of further liability for any future repairs or participation in this current matter. I confirm that I , *******************, will no longer hold you, Ewing Buick GMC responsible for any further repairs or maintenance costs associated with this issue on said vehicle going forward.
  
  Please let me know if you have any questions or concerns.
  
  Thank you again for your time and help. 
  
  Regards, 
   ************
  
  On Wed, Jun 5, 2024, 12:40?PM *********************************** <**************************************>wrote:
  Hi *****,
  
  Thank you for taking my call.  While it is unfortunate that the 2018 Buick Encore that you purchased from us in August of 2023 is having mechanical issues and there are several entities involved, we want you to know that we value you as a customer and would like to help you. However, we do sell preowned vehicles AS-IS and typically transfer ownership from the dealer to the buyer at the time of delivery.  Of course, we do make concessions for customers occasionally if we can determine that the vehicle has an unknown pre-existing condition.  In this case, we are unable to determine that with the amount of time that has passed, the increase in mileage, and the fact that another repair facility has since made repairs to the vehicle.
  
  As we talked about, in the name of customer service and good faith, we are willing to pay approximately half of the total repairs required to the current service facility in the amount of $800.00.
  
  If you understand that we will not be liable for any future repairs or participation, please respond to this email that you will no longer hold us responsible for any repairs or maintenance costs associated with this vehicle.
  
  Best,
  
  
  ***********************************
  General Sales Manager
  Ewing Buick GMC
  ************
  

  Customer Answer

  Date: 06/14/2024

  I am rejecting this response because:   I am requesting the *** DELIVERY INSPECTION REPORT and/or MULTI POINT INSPECTION ONLY.

  Not financial compensation for repairs or maintenance on this vehicle. The email between the business and I that they submitted states, verbatim, 
  "If you understand that we will not be liable for any future repairs or participation, please respond to this email that you will no longer hold us responsible for any repairs or maintenance costs associated with this vehicle."

  I agreed to this and do not intend to bother them further for such repairs or maintenance costs. All I want is the *** or MPI report that was run by EWING BUICK GMC on this particular vehicle per the CARFAX that I've attached for your/their review. WHY IS THIS SO HARD TO OBTAIN?? It was supposedly run prior to me taking ownership of this car and should be provided to me as the consumer.  THIS DOCUMENT IS THE ONLY THING I AM TRYING TO OBTAIN in this process.

  Business Response

  Date: 06/15/2024

  We are trying to reach the client by phone to resolve. 

  Customer Answer

  Date: 06/15/2024

  I am rejecting this response because:   I would like to be noted that a call will not suffice. All contact between the business and I outside of the BBB platform will need to be via certified letter or email ONLY in order for all communication to be documented for my records. 

  Customer Answer

  Date: 06/25/2024

  The business has yet to contact me for resolution since the last rejection. How long do they have to reply? It's been since the 15th thus far. Please advise. 

  Thank you.

  Business Response

  Date: 07/01/2024

  We have communicated in over the phone and email all of the information we have available to us while we owned the vehicle.  We are not aware of anything further that we are able to offer this client.  

  Customer Answer

  Date: 07/01/2024

  I am rejecting this response because:   This is unsatisfactory. They never tried to reach me by phone or any other means of communication as they started they would in their response on 6/15/24. This is further proof that Ewing Buick GMC provided a CARFAX report at time of sale with FALSE INFORMATION as to the condition of the vehicle. I have documentation in writing, PROVIDED BY THE DEALER, that the PRE Delivery Inspection report was run on THIS VEHICLE when in fact that report doesn't exist. I was sold this vehicle under false pretences which is in direct violation of the Deceptive Trades Practices Act. I will move forward with the FTC. 

• Initial Complaint

  Date:04/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my 2022 GMC ******************* back in November from Ewing GMC in *****, **. I am a roofer, and my career depends on my vehicle. I live in *****, **, and was driving 80 mph back from *******, ** around 12 PM Friday 3/24/23, on the highway when a notification appeared on my dash saying I needed to press the "start" button. The truck completely shut off, making it difficult for me to pull to the side of the road safely. Once I had stopped, I put the truck in "park" and it was completely unresponsive and would not re-start. I had to wait over 5 hours for OnStar to get a tow truck and get my truck. It was eventually towed to ************************************ in ******* around 6:30 PM that evening. I live in *****, **, and had to fly back the following morning. ************** was not able to look at the truck until late Monday afternoon 3/27/23. The service manager in ******* said the engine appears to be seized up internally and they have suggested a complete engine replacement from corporate. It is now Wednesday 3/29/23. I am still without a loaner truck, as Ewing GMC here in ***** will not provide me with a loaner since the truck is not in service at that location. It is not my responsibility to get the defective truck back to GMC Ewing in *****, as the truck is still under full warranty. GMC corporate, Ewing GMC and ************************************ are not taking this situation with any urgency, and I am now responsible for paying for an $85,000 truck that does not run and GMC has not been cooperative in resolving the situation in a timely manner. I am at a loss as to what can be done and how I can proceed to get this resolved ASAP.

  Business Response

  Date: 04/04/2023

  We sent this correspondence to ************** to try and get a resolution for the client.

  This customer broke down in ******* and according to the customer the dealer diagnosed a failed engine.
  The customer flew home to ****** and is now looking for transportation. He called Ewing because we are the selling dealer and requested a vehicle to drive while his vehicle is down. We directed the customer to the servicing dealer to set up a rental through Enterprise.
  According to the customer the servicing dealer has not been able to help him with a rental. ********************* is the dealership ************
  He rented a vehicle on his own which will not accommodate his tools for his roofing job.
  The customer has now opened a case with the ********************. Is there anything GM can do to provide this customer transportation or have the servicing dealer assure him they will reimburse for the rental.

   

• Initial Complaint

  Date:07/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my Brabus 600 in for front end repair of a carbon fiber lip. They took forever getting the part to replace. I had to organized the new part because they finally reached out and told me they didn't know who to talk to. Fast forward a month and they're holding my car hostage (Will not release it to me) because they marked up the price of the part THEY DO NOT PRODUCE 55%. I went in and raised **** and had that cut in half and paid my $1000 deductible to get my car back. Upon leaving I realized my car was wayyyyyy down on power. I made this known by calling Dean Barrett. Dean is a very passive aggressive guy and 8/10 times won't answer the phone or call you back, but if you call the front desk he's always available.....weird (**** SERVICE) Dean said they didn't do anything to my tune.....but shows a pre and post scan that say different. I took my car to another shop to have the tune reinstalled and found that someone in Ewings shop stole a after market transmission pan and in doing so replaced it with OEM Brand new Mercedes pan and pinched the gasket which leads to leaks. I had to play for a transmission service onto of the tune. My bill for their thievery and dohonesty was an additional $3900 dollars I showed back up to Ewing and spoke with Ed ***** He reassured me that "nothing like this could ever happen there". But as soon as I showed him the pictures of the brand new parts on my car and then he called my shop he said he would start an investigation. A week later I showed uo due to no communication only for Ed to tell me that there was nothing he could do. They will not reimburse me for what they messed up and stole. My insurance deductible was $1000 My additional repair bill was $3900 The parts stolen were another $926 I was supposed to pay $1000 and be done Instead I paid $5826 NEVER EVER TAKE YOUR CAR TO THESE THEIVES. (I was also not going to write a review as I reached out to their leadership to talk and no one ever responded)

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 9, 2022/09/03) */ We are still baffled as to Mr. Wise's allegations on removing and replacing his transmission pan. We had zero reason or cause to do such a thing, period. We also checked with our parts department with our Mercedes-Benz sister store and noted only two of the same pans were purchased within the last 12 months. Obviously neither were purchased by our body shop. We would have absolutely no reason to remove the pan and pump. We also noticed the belly pan was new as well which was not replaced by us. As far as his tune, the vehicle was presented to us with a check engine light on. That could be a probable cause to his allegations of us detuning his car. There again we had zero reason or cause to detune his car. We did scan the vehicle to make sure none of the safety features were compromised because of the front-end damage. To that point we have absolutely zero way with the particular equipment we have in the body shop to change any of the performance programming on the vehicle. In the end we have no explanation for his allegations. However, we do you know as a fact that none of the components were removed or changed by the Ewing Body Shop.

• Initial Complaint

  Date:07/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/9/22 I bought a new 2022 GMC Sierra 1500 Denali that I ordered. I also traded in a 2018 GMC Sierra Denali. I had after market wheels on this vehicle which I explained to the salesman I had the factory wheels at home which I'd be bringing to the dealership to swap the wheels. Completed the purchase for the new vehicle but needed to come back to the dealership to have some accessories installed that I paid for with cash and 2 documents that needed to be signed. I was in contact with the salesman to avoid making multiple trips. On X-XX-XX I was informed that my parts were in and I went back to the dealership with the documents and factory wheels. Upon arriving I see my trade in being pulled around with a dealers tag which told me it had been sold. I spoke with the salesman and he said he'd have the factory wheels taken off the truck and I told him to put my after market wheels on the back of the truck once the service guys were done installing the parts. I reiterated this to the service guy and also gave him the key for the wheel locks. I received a call shortly after leaving the dealership and it was the salesman saying he can't give me my aftermarket wheels because they were sold with the truck. I explained, something has to be done because I didn't agree to selling my wheels with the truck. I've attempted to contact the new car manager Kevin Navid and my email was blocked on 7-14-22. I also requested the contact info for the GM Jeff Gaden on X-XX-XX and I haven't heard from the dealership.

  Business Response

  Date: 11/03/2022

  Business Response /* (1000, 17, 2022/09/12) */ For some reason this is the 1st I have seen this Complaint Case. I reached out to have our email updated as the primary email address was oddly incorrect. We are reaching out to the client to see if we can come to a resolution concerning the clients aftermarket wheels. We will update the case as to the outcome.

• Initial Complaint

  Date:05/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership lied about this vehicle. Never mentioned to me this was a in accident and tried to cover it up. Brand new encore and the back hatch was repaired and has over spray paint and the back panel pieces are broken off and missing tabs. And front and rear tow covers were missing. And the back door roof top had deeps scratches where they were putting it back together. I have asked the new sales manager to repaired or replace the new car with another one has yet to give me a answer