Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

McDavid Acura Plano has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMcDavid Acura Plano

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4051 West Plano Pkwy, Plano, TX 75093
    BBB File Opened:
    8/31/2004
    Years in Business:
    40
    Business Started:
    1/1/1984
    Alternate Business Name
    • David McDavid Acura
    • Acura Plano
    Business Management
    • Apollo Chang, General Manager
    • Ms. Layla Latif
    Contact Information

    Principal

    • Apollo Chang, General Manager

    Customer Contact

    • Rich Starr, Service Director
    • Apollo Chang, General Manager
    • Ms. Layla Latif
    Additional Contact Information

    Fax Numbers

    • (972) 964-6066
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/11/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    I purchased my Certified Pre-Owned 2018 Acura TLX A-Spec on 12/5/2020 at David McDavid Acura in Plano TX. I visited the dealership on 6/26/21 and 12/24/21 and informed them that my key fob was not being detected intermittently when attempting to unlock the door with my hand and here had been a few instances where I had tried to start the vehicle and the lights flicked and it wouldn't turn over. I was advised that based on the warranty "running out soon" and since the battery check passed, to return the car to the dealership in the near future so a more extensive check can be done. On 3/18/22 I visited dealer to have them perform the extensive check on the battery and electrical system. At that time, they determined the battery was failing and needed to be replaced. It was replaced that day under warranty. However, when I went to enter the vehicle the key fob entry would not work. Subsequently, it begins working on all the doors and the agent told me it may have been because the battery was just installed and assured me it wouldn't happen again. To date, the key fob entry continues to intermittently not work. On 10/22/22 I went to start my vehicle in my garage and found it would not start at all. The dashboard was flickering and giving several system failures before the braking system eventually locked up. Since the battery had been replaced just 7 months before, I didn't believe the failure was due to a bad battery, and contacted roadside assistance and scheduled for the vehicle to be towed to the dealership. a battery test was run and the battery was found to be faulty and needing replacement. The dealership says because the new battery that was installed 7 months ago was a warranty replacement that I would have to pay $300 for a new battery. To leave with my car that day I paid but the dealership never did a full extensive check and refuse to refund me my money for the battery. I emailed the service manager on 10/22 and to date received no response.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Cindy S

    1 star

    07/13/2022

    I traded my lease in with this dealership. I was told that all servicing would be covered with the plan that they added to my lease. We moved to Houston, when we took the truck in for service, I was told that I had nothing so we've had to pay out of pocket. When I sold the truck I found out that I actually did have the plan. The dealership didn't file the plan with the company. Now I am trying to get my money back and get nothing but a run around. I was told that I should have had a copy of the lease agreement in my pocket to show them. REDICULOUS I've leased for 15+ years and have never had any issues. All of my leases were in Illinois and one in Houston. I've moved away from Acura. If I could give a negative rating I would.

    Local BBB

    BBB serving North Central Texas

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.