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Find a Location

Park Place Lexus Plano has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforPark Place Lexus Plano

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    6785 Dallas Pkwy, Plano, TX 75024-3516
    BBB File Opened:
    1/3/1995
    Years in Business:
    32
    Business Started:
    10/1/1991
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Alternate Business Name
    • Asbury Plano LEX, LLC
    Business Management
    • Ms. Layla Latif
    Contact Information

    Customer Contact

    • Ms. Layla Latif
    Additional Contact Information

    Fax Numbers

    • (972) 407-7029
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/14/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I went in to purchase a car for my daughter. I had a pre approval in hand from *********** and a reference number. I specifically told the sales associate that I wanted to use them so my credit was only pulled 1 time and not shopped out to banks. After filling out the credit app I stated to get multiple messages that my credit was being pulled by several companies. I asked to speak to the finance person and they said it was compliance. I told him Im in finance and this is incorrect. I have had a pre approval before and the dealership used it and my credit was pulled once not multiple times. He offered to write a letter to the credit bureaus and I said for what youve already pulled my credit. He was lying, he said I negotiated this rate for you which is a lie he got money for doing that and I am left with multiple hits to my credit. This kind of thing has to be taken more seriously at car dealerships, they backed me in a corner. I didnt want to leave and have my credit ran again by a shady business. I ended up going with **** of America at that point since it was lower and my credit had already been ran. This person in finance was a liar and cheat. I have worked in finance for 15 years and have never been unethical. I want them to fix my credit report.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Irfan M

    1 star

    11/29/2022

    Ignoring me after breaking my car . There are 2 incidents and they are saying working on it .its been 2 months now . Worst service Ever and their Management just route your calls to different departments and ends up getting it voice mail.

    Park Place Lexus Plano Response

    12/16/2022

    *****, a member of our management team reached out to you back in November to address your concerns. Can you confirm that this has been resolved? We can be reached at ************ if you have a moment to chat. You may request to speak with Rod M*****. Thank you.

    Customer Response

    12/19/2022

    First of all , not sure who made *** ****** service director. He dosent even know how to speak with customer. The incident happened at Lexus Park place to which he never accepts its their fault . Instead he threatened me to return the loaner , or else he would report it stolen.
    I paid $2300 for service just to hear his harassment. Great job Mr ****** , for treating customers like **** .
    And to your response nobody reached out to me , i was the one who was calling daily and asking about the status . And i called you many time Mr moreno , you wont even answer .
    We are the one who suffers anyway . Great job Park place lexus .

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