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Find a Location

Ray Huffines Chevrolet Plano has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforRay Huffines Chevrolet Plano

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Ray Huffines Chevrolet Plano has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      1001 Coit Rd., Plano, TX 75075
      BBB File Opened:
      1/19/1995
      Years in Business:
      41
      Business Started:
      3/1/1983
      Business Management
      • Craig Robbins, General Manager
      Contact Information

      Principal

      • Craig Robbins, General Manager

      Customer Contact

      • Craig Robbins, General Manager
      Additional Contact Information

      Fax Numbers

      • (972) 612-0703
        Primary Fax

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/07/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I purchased this vehicle a 2018 Cadillac ct6 after purchasing I paid the down payment but I didn't pick it up until Friday I believe the 31st of may 2024 on Saturday June 1st I reported to the sales rep that the radio was not turning off when I exited the vehicle and then on Monday the 3rd I sent another text stating that the software must have fixed itself and corrected what the issue was well once again on Wednesday the 4th I got in the car and the radio was doing the same thing as well as the windows would not roll down so I took the car to the salesman and I told him hey something nice to happen well he said initially they couldn't find anything wrong with the car so what they did is they reset the pcmi and I guess they did the same thing for the entertainment center well I don't want to buy a car and after one day I'm already having issues and I asked the sales manager is there anything else we can do can can he just trade me out of the car and do something that I'm not going to immediately have problems with now the Huffines contract says that within so many days of picking up the car I can return it and no problem well they're not holding true to that so I need to know why does the contract say one thing but you're doing something totally different they say that now they will fix it or whatever well fix it would be to get me out of this vehicle now if we can't get me out of this vehicle then how about do something just from a customer service point of view I was never offered a chance to speak to the general manager while in store I was never offered any solution besides yeah just bring it back to us if it happens again well if it happens again at 6 months down the road then I'm stuck with the car because it's 6 months you can easily say well you've driven the car 6 months so I need a resolution that's today and not just a okay yeah we're going to we're going to sell you a car and we're going to kind of try to keep you at *** until the car is
      Read More

      Customer Reviews

      2 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Michael W

      1 star

      08/04/2023

      Dropped off our car for service on a Friday, said it would be a few days - that's fine. Told us over the phone that they were able to replicate the dashboard alarms we were getting, knew what the issue was, and that they would be fixed the next morning. Next day we were told that they DIDN'T know what the problem was and that they couldn't get the "diagnostic" tool to capture the problem because the alarm didn't stay on long enough.After a full WEEK without our vehicle, we picked it up to take elsewhere... and the ***** WAS LITERALLY ON WHEN THEY PULLED THE VEHICLE AROUND!!The alarm beeped the entire way home.

      Ray Huffines Chevrolet Plano Response

      08/07/2023

      I did investigate the process we followed and found that our technicians performed multiple test drives and the issue presented itself briefly only one time. Unfortunately the computer did not record a failure code, and therefore the failure could be in any one of a multitude of parts. While intermittent issues are extremely frustrating to diagnose we do have tremendous confidence in our technicians, If given another opportunity we will not give up until the cause is determined and the proper repair is completed.

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