Customer ReviewsforPathlight Property Management

Yes agreed! Pathlight is horrible, terrible, and has no integrity or sensitivity. Back in 2021 it took 3 months for them to finally agree with the vendors on what needed to be done to fix my plumbing as roots were growing in them. Pathlight paid three different vendors for different repairs and finally had to pay the most expensive plumbing vendor plus a tree company. Now this month Aug 2024, during this very hot summer, the ** is broke! They called in one vendor that thought they fixed the issue, but it broke again. Pathlight is giving me the run around again, I'm pretty sure the vendor has sent message that a whole new ** unit is needed and of course, they will not shell out for this! I'm still waiting for a vendor to come out! Home Partners need to look for another property management company!!!!!!!!

Everytime we send in payment, they recieve it on time and I know this because I'm always keeping track. I send it receipt requested. They don't add it to the account til about 5 days later and they add $300 fees when they already received it and it's obviously sitting on someone's desk. This happens often. Also, twice we found out this company was on the fraud list through our bank, because they are known for taking two payments at once. We had no idea and assume everything went through til around the ***** th they send a email with more fees. We had no idea called the bank. They said it was stopped for fraud because it's such a high amount. We immediately tell this company and get a cashier's check and mail it overnight. They always get it and they send emails saying no worries thanks for keeping in touch and then two days later after it's there because I watch the tracking, they still send us threatening letters after they already zeroed out the account because they recieved payment... Then tack on more fees. This is bull c*** That it's sitting on someone's desk and not being put in account til almost a week later...in this business, payment should always be put forth to the account the day received. We are very disappointed in this company. I'm not the only one either

I can not contact anyone. I fixed AC and then have to pay rent!! We need to be reimbursed!! How can we pay $1100 to the $2000 for rent!! Then sends an eviction notice!! Terrible company!!

If I could give a 0, that is exactly what ******* 1 and Pathlight Property ****** would get. My story is a long one, so I'm not going to get into all of it, but I will say if you want to live in filth, than by all means, rent from them, but if you dont, RUN. We have foundation issues, massive plumbing problems. **********, and most of the house is demolished at the property mgt contractors doing. No walk through check off sheet, which is something that is absolutely required in the state I live in. No inspections done on the property AT ALL. It's been a living nightmare, and only gets worse. These companies lie, gaslight and bs residents till the very end. Do NOT do business with them. I can guarantee you'll live to regret it.

I'm a military member who recently received orders to **********. This was a pretty fast paced move, so house hunting wasn't an option. Instead, we went through a realtor who helped us get a home through Pathlight. We were assured, by the realtor, that the house we signed a lease for, was "in excellent condition". When we arrived, we walked through the house to find out it was far from excellent. In fact, the house isn't even liveable. There's water leaks, the front brick wall is buckling, and separating from the house, rats in the attic, ants all over the upstairs, the facia and soffit is rotten and separating from the roof, the kitchen sink was improperly installed to where it's being helded up by a couple 2x4s, along with multiple other issues. We've been in ********** since Aug 10th, and today, Aug 15th, we still haven't been able to move in. My family and I have been living in a hotel. My wife and I have been trying to get out of our lease, and the management company doesn't return our phone calls. All we're being told is to submit work orders for the issues, then sit at the house for a minimum of 4 hour windows just to wait for maintenance to show up. Some of the jobs are too large to do on the spot, so repairs have to be scheduled for another day. My wife and I both have jobs to be at, and don't have the time to sit at an empty house, waiting for maintenance. Pathlight is worse than a subpar company. The service we have received from them is less than unsatisfactory. We've provided pictures, and have done everything asked of us, yet they still won't let us out of our lease. This house is unsafe to live in, and Pathlight has yet to acknowledge that, even though the maintenance people have said so. This home would absolutely not pass a full inspection.

Absolutely HORRID company. Entire well pump and water heater went out and it took them months to fix correctly after multiple techs estimated it. They refused the repairs initially and screwed themselves by creating a more expensive problem. All because they are cheap *****. Their initial repair cut all water off to the home. They gave us in writing the permission to stay in hotel while work was completed. Roughly 6 days worth. During this time, they approved a vendor to come do work without scheduling with us. We found photos and videos on our portal of them trying to get in the house and antagonizing my dogs. On top of that they posted a charge of $500 on our acct for missing the vendor. Their resolutions manager *****, swore she was having it removed. Also told us we would get our hotel reimbursement. Fast forward a month, the $500 charge remains, NOW WITH A $100 late fee added. They blew us off for 3 months on the reimbursement, then after paying our rent in full those months, we told them august rent will be minus the amount they owed us. Again, this was VERBALLY approved by *****, but she is very certain to never put her actions into writing to track it. Now im receiving threats in my email for them to take legal action against me for the rent and fees due. ALL COMPLETELY FALSE. Ive consulted my legal team and they are very familiar with this absolutely crooked, dishonest company. As i read all these other reviews, i fully expect they wont remove these charges. And as everyone else here has said, its a complete runaround to get anyone on the phone and forget about using the Portal. No one in management dares to leave a paper trail there. ESPECIALLY ***** WHOSE TITLE IS RESOLUTIONS MANAGER. My wife has relentlessly pursued all of this to no avail. And im hitting the same roadblocks. Wasted time and energy calling them. Call center employees blowing smoke up our a** STAY THE HELLLL AWAY FROM PATHLIGHT.

It took them 3 weeks and 1000 phone calls later to replace my dead refrigerator. So i didn't pay my rent just to see how they would react, they were at my door step 2 days pass the due date. Funny how that works. Never rent from this company. They don't even believe in there mission statement.

I would give this company no star if I could, worse company to every rent/buy from. Customer is horrible, the manager follow up and dont get anything resolved. Empty promises, with no result. Filing a complaint with my housing authority, and obtaining, and attorney to deal with with s*** show that pathlight has put us through

Never ever again will we rent from PATH LIGHT PROPERTY MANAGEMENT/ HOME PARTNERS OF AMERICA. They took $500 out of our despite . WE GAVE THEM $3740.00 WAS OUR DESPITE. we paid($98.00) LIKE THE PORTAL APP SAID WE OWED)them for the the two weeks we stayed their and when we were getting ready to move out we not once received out trash bill and sewer bill . Plus we tried to by the home and they said it was gonna be 2 as much to purchase the home. They are a rip off . company. SO THINK TWICE BEFORE YOU THINK ABOUT USING THESE PEOPLE.

Please steer clear of Pathlight Property management. Unfortunately, we did not know they were the property management company when we were going through HomePartners. From the get go everything was dirty, blinds that don't work, and are gross. Chipped walls, windows that barely open, towel racks that fall off the wall. The refrigerator was shoved in the kitchen and it broke the base boards and kitchen cabinets, and they just left it. And then they didn't hook up the water line and fridge, and we couldn't even pull it from the wall because it was shoved in so much, so no water or ice. And we were told if we wanted it hooked up we had to pay. The backyard had multiple hazards, and we had to pay over a thousand dollars for tree maintenance so they wouldn't die because landscaping is our responsibility. We had leaky ceilings and flooding in the house within 2 weeks. The garage door broke twice, and they tried to tell us because the garage door was outside that was our responsibility. Run from this company. I am not sure how it ever made it past city inspection. We are now in the dead of summer, 114 yesterday and our air conditioner crapped out. And last year when we got service they told us it needed replacing but that Pathlight said to just do what he needed to patch it up. Now we are in a house that is over 90 degrees inside and still waiting for someone to help. They act like I should be ok with it. I will never and will never recommend this company.