Reviews

This profile includes reviews for Pathlight Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pathlight Property Management

  6500 International Pkwy STE 1100 Plano, TX 75093-8363

  
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  Pathlight Property Management

  120 S Riverside Plz Ste 2000 Chicago, IL 60606

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  Pathlight Property Management

  120 S Riverside Plz Ste 2000 Chicago, IL 60606

Review Details

• Review fromTaylor Y

  Date: 01/29/2025

  1 star

  Taylor Y

  Date: 01/29/2025

  If I could give 0 stars I would. We moved into our house in May of 2024. We have issues since the first day we moved in. I walked into the house with a toddler to the whole back of the house which contained all the rooms and bathrooms flooding with inches of water. They got someone out but we ended up sleeping on the floor in the living room till the carpet was fixed. The house was not clean like they said it was with their personal cleaners when we moved in, things from the old tenants were in the dishwasher. We then started to get another leak after they said they fixed everything in which another vendor came out and said they did cheap ones and fixed it all. We have also put a work order in for the fence which they refused to do more than the bare minimum even though it is super unsafe for our son to even play in the back yard, they had multiple vendors come out to look at it to get the cheapest offer. October 2024, I found a leak in the guest bathroom in the vanity and the whole vanity was covered in mold. We finally got someone out here in the beginning of January but it had then seeped into our newborn babies room leaving mold under his carpet. We are now left with no room for our baby to use because they ripped the floor up, left the vanity sink in there, gutted our whole guest bathroom and we had to run three giants fans and a dehumidifier for almost 2 weeks which we are not getting reimbursed on our electricity bill even though this is an issue they had said had been fixed. We cant get a hold of anyone because their customer service is shady and refuses to answer calls or emails. We are looking to move out since we got told they are switching property managements but this is just **** poor business/company ethics. We should not be paying over ***** for a house that we cant even use completely or feel safe in.

  Pathlight Property Management

  Date: 01/31/2025

  Thank you for contacting Pathlight Property Management. On January 27, 2025, Pathlight Property Management transferred leasing and management of our homes to Tricon Residential. For further assistance, please reach out to Tricon at ************.

• Review fromLaShonda M

  Date: 01/21/2025

  1 star

  LaShonda M

  Date: 01/21/2025

  Ive been in this home since 2023, I went 6 months without an oven and another 6 months without a microwave and dishwasher. I had to get a new water heater because the old one went out took two weeks for that then the water bill came and was over $500 because they had to drain to replace which put my account in the negative. It was taking so line to repair things I start repairing them my myself. Ive tried numerous of times to contact someone left plenty of voicemail still nothing. I get a knock at the door today for an eviction of unpaid utilities and still nothing one is answering or giving calls back. This the worst company ever if I could give zero starts I would. Its winter and I have children yall should be ashamed.

  Pathlight Property Management

  Date: 01/24/2025

  Hi ********, thank you for your feedback. We apologize for the inconveniences youve experienced during your time at the property. We understand the frustration caused by the delay in repairs, but we are happy to note that according to our records all work orders, including the oven, dishwasher, HVAC, plumbing, and garage door issues, have been completed. We were in contact with you on January 10, 2025 to discuss your lease renewal and are awaiting your outstanding balance to decrease below $500 or to be cleared before we send the new agreed upon lease.

  On January 27, 2025, Pathlight Property Management will transfer leasing and management of our homes to Tricon Residential. Also on January 27, ****** will assume all new and in-progress maintenance and repair requests. If you need assistance to resolve a new or previously submitted concern, or if you have additional questions after January 27, please reach out to Tricon at ************. 
  

• Review fromJason B

  Date: 01/21/2025

  1 star

  Jason B

  Date: 01/21/2025

  They dont even deserve a star in my opinion. I rented from this property manager for two years and almost $60,000 later. Prior to retiring from the military I rented from Pathlight. They are horrible, they wouldnt fix anything, if they did it took for ever. I provided both verbal and written notice that I would be vacating the property. However, at the time of move out which I left the property in move in condition which it wasnt when I moved in 2 years ago. Now my notice to vacate wasnt submitted in accordance with my lease agreement and they want $2900 out of my security deposit. I moved out 11/14/24 and it is 1/21/25 and I still havent received the remainder of my security deposit. Every time you call it is a run around about something. These are the most unprofessional and nasty people I have ever came across. You would think being out of *****, they would take care of our nations Veterans but absolutely not. Perfect example of our capitalistic society and a greedy organization. People work hard for their money and want to be valued. This business does not do any of that. I recommend all Veterans and any decent people not renting from Path light Property Management.

  Pathlight Property Management

  Date: 01/24/2025

  Hi *****, thank you for sharing your feedback, and we apologize for the challenges you've faced. We understand your frustration regarding the security deposit and the delays in receiving it. We want to clarify that the deposit was initially mailed out on December 3, 2024, but it was returned as unclaimed on December 24, 2024. We have since resent the check, and we kindly ask for your patience as **** first-class mail can take a few extra days to arrive. Regarding the disputed charge for insufficient notice, we based the deduction on the notice we received on October 23, 2024, which was less than the required 60 days. Weve requested that you provide a copy of the certified mail notice you mentioned, so we can review and address any discrepancies. Our goal is to resolve this situation as fairly and quickly as possible, and we appreciate your cooperation in providing the necessary documentation.

  On January 27, 2025, Pathlight Property Management will transfer leasing and management of our homes to Tricon Residential. Also on January 27, ****** will assume all new and in-progress maintenance and repair requests. If you need assistance to resolve a new or previously submitted concern, or if you have additional questions after January 27, please reach out to Tricon at ************.

• Review fromMatthew D

  Date: 01/15/2025

  1 star

  Matthew D

  Date: 01/15/2025

  How this company has an "A-" rating at the time of this post is a joke, when the overall rating is 1.42. I rented through these scumbags for two years while living in ********** and was only met with the most incompetent group of rent specialists I've ever dealt with. Closing work order tickets, closing contact request tickets, and the slow response times are only some of the issues I had while renting. They clearly have top-down issues that's perpetuated a culture of crappy service across the company.After a little over two years and $75,000 in rent paid later, I'd rather be homeless than give another cent to these clowns

  Pathlight Property Management

  Date: 01/21/2025

  Hi *******, we are sorry to hear your experience has not met your expectations and take your feedback seriously. Unfortunately, we were unable to locate you in our system. Please reach out to ************************************ with the property address so that we can address your concerns. We look forward to the opportunity to make things right.

• Review fromWayne c

  Date: 01/14/2025

  1 star

  Wayne c

  Date: 01/14/2025

  Horrible ******* service and trys to blame third party for their failure to complete their part of the utilitiy transfer then charged us a failure to transfer fee despite communication with them and the third pary company city still said it must be the landlord to transfer the utility into the ******* name ticket was submitted three weeks ago and still get the same run around when we have uploaded all the documents and screen shots of chats with the same employee who is handling the dispute now takes them 3-5 days to get any response and it is always copy and paste

  Pathlight Property Management

  Date: 01/21/2025

  Hi *****, we apologize for the frustration and inconvenience youve experienced regarding your utility transfer and billing concerns. Our goal is always to provide clear communication and resolve issues promptly. After reviewing your account, it appears that the charges in question are related to base usage fees that were not initially captured during the transfer process. These have since been applied, and your account is expected to reflect a current balance by February or March. Please rest assured that our team is here to assist and address any further questions or concerns you may have. Feel free to reach out to your resident partner directly if you require further clarification.

• Review fromIsaiah C

  Date: 01/09/2025

  1 star

  Isaiah C

  Date: 01/09/2025

  This is Terrible that I have to result to a review in order to speak with someone from Management. We have been without hot water since September!!! This Management Company is a joke! I have small children and this company will allow us to be without hot water for months. We cannot even get anyone on the phone and when we did ********* would not transfer me to anyone or even give me their last name or email. I requested to speak with Management and the response was hanging up the phone on me. I had to reach out to Code Enforcement and reach out to an attorney because I cannot get anything accomplished with this company. Stay away from this company and believe the reviews on this one!!!!!!!!

  Pathlight Property Management

  Date: 01/21/2025

  Hi ******, we sincerely apologize for the inconvenience and frustration you and your family have experienced. Providing a safe and comfortable home is our priority, and we regret the delays in resolving the hot water issue. Since your initial report last July, we have worked with multiple vendors to address the problem and completed necessary repairs, with the most recent work finalized on 1/20/25. At this time, our records indicate that no further work is required. Should you need any additional assistance, please submit a work order via the MyPathlight resident app or portal, or contact your resident partner directly. 

  
  

• Review fromlc c

  Date: 12/27/2024

  1 star

  lc c

  Date: 12/27/2024

  HORRIBLE!! I should have known from the first time I reached out to view a home, the person was about as unprofessional as they come. I followed up after viewing the house and it took HOURS for him to get back to me and then when he did he responded like he was texting a friend. I went to apply and before I could even finish my application, IT WAS DENIED, I have never been denied in my life! When I tried to contact the agent, GHOSTED! When I tried to contact the company-TWICE...NO RESPONSE...They took 110 dollars to run my credit and my sisters credit only to deny with no explanation BEFORE THE APPLICATION WAS EVEN COMPLETE OR AN ID HAD EVEN BEEN LOADED FOR VERIFICATION!! Please- save your money and steer clear of these SCAMMERS!!

  Pathlight Property Management

  Date: 01/02/2025

  Hello, we apologize for the frustration you've experienced. Unfortunately, we cannot find your application in our system. If you have specific questions regarding your application, please feel free to reach out to us directly at ************ or ****************************************** so we can assist further. Thank you for your understanding.

  Pathlight Property Management

  Date: 01/03/2025

  Thank you for sharing your feedback. We sincerely apologize for any frustration you experienced during the application process. Our system automatically reviews credit and background checks as soon as the application is complete and the fee is paid, which means it is sometimes assessed before additional documents, such as income verification, are required. A denial letter outlining the reason is emailed to each applicant immediately after the decision. We would be happy to look into the specifics of your application to confirm whether the denial email was received and provide further clarity. Please reach out to us by calling ************ or emailing *********************************************************************** with your name so we can assist you further.

• Review fromHector L

  Date: 12/26/2024

  1 star

  Hector L

  Date: 12/26/2024

  I have had major issue with our flooring from a property leases by pathlight. I have waited over seven months with no resolution up to date. I have had at least 7 technicians sent in to inspect the issue and after receiving their quote they refuse to fix the issue and send in another trying to get the cheapest price. I have had 2 accidents within the past seven months because of the flooring and nothing has been done. I am putting a formal complaint here and I will be contacting a lawyer the next time any of us gets hurt due to this leasing properties frivolous negligence.

  Pathlight Property Management

  Date: 01/02/2025

  Hi ******, we apologize for the ongoing issues you've experienced with the flooring in your home, as well as the frustration and safety concerns this has caused. Our team is actively working to schedule a vendor to address the issue, and we are committed to ensuring that this situation is resolved as quickly as possible. We value your safety and comfort, and we will ensure that the necessary repairs are completed without further delay. Your feedback is vital, thank you.

• Review fromLaneyah R

  Date: 12/26/2024

  1 star

  Laneyah R

  Date: 12/26/2024

  Terrible company, terrible hold time, literally have to hang up and keep calling. We had to call on 3 different phones for 2 HOURS on mode in day, just to get the door code to get inside of the house. The listing agents were prompt in the beginning before we signed the lease but once move in day got here, we were all on our own. The listing agent just gave me the 5030 # and didnt even bother to help. The listing stated we would get a special offer on rent if we moved in by a certain date and we did but the discount hasnt been applied and now Im on hold for another 2 hours waiting to get an agent. I will never rent with this company again or recommend anyone renting/buying with them. In the beginning I would get a response in the portal same day or within 24 hours. Now its absolutely silent and the status just says open. Update: finally got an agent and says the accounting team isnt back from holidays yet and that the offer will reflect in the portal once they return on Monday, December 30th. I somehow dont feel as relieved as I would like to be but I will give it time. This is not a good experience for a first time customer or any customer at that.

  Pathlight Property Management

  Date: 01/02/2025

  Hi Laneyah, thank you for sharing your feedback. We sincerely apologize for the challenges you faced during your move-in process and the frustration caused by the hold times. We understand how important a smooth transition is and regret that this was not your experience. Upon review, we see that our support team assisted you in accessing the property with the emergency code due to the Smarthub being offline, and we are addressing the issue to prevent future occurrences. Additionally, the lease incentive has been applied to your ledger as of 1/1. We value your feedback and are committed to improving our processes to ensure a better experience moving forward. If there is anything further we can assist you with, please dont hesitate to reach out.

• Review fromPenelope P

  Date: 12/16/2024

  1 star

  Penelope P

  Date: 12/16/2024

  I have rented my home from pathlight for going on 5 years now. They have always been slow and cheap with maintenance issues, but I never complained. Until now. We had a flood in our downstairs bathroom. We did everything we could to fix it but it required us to shut off our water and submit a maintenence ticket. This was an emergency situation and yet, they do not have any phone numbers you can call, it is all online. We submitted our ticket Saturday at 11:52am. Our plumbing was fixed on Monday by 10:47am. A whole weekend without water, and no water Monday before work. I did eventually find a number to call by Saturday around 5pm, and explained to them there are medical needs for water in this house. I still got told that they could not find a vendor who will take the weekend job, stating, "we can't force them to take a job". I told them to go outside their vendors. They wouldn't do it. I even spoke to a manager, who gave me the same complacent tone and a promise to call with updates. He never called. I am very disappointed in their lack of care, compassion, and above all, lack of action. Being without water for 48 hours is unacceptable, and perhaps against my state law if I am reading the law correctly. On Monday morning I called the Pathlight customer care number. The representative was nice and listened. I asked for compensation in the form of being able to get out of my lease and she all but laughed and stated "they won't do that". I was able to get a little over $200 back which basically breaks down to what they would charge me daily for rent. How about the many times we had to get into the car and drive elsewhere to us the restroom (in the middle of the night!), and the showers we paid for at our local gym, not to mention the time, gas, and anxiety. At this point, I complain in the hopes that they learn from this so other tenants do not have to experience this because I'm pretty sure $200+ is the total value they have put on my family and no more.

  Pathlight Property Management

  Date: 01/02/2025

  Hi ********, thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. We understand the frustration of dealing with plumbing issues, especially when they impact your ability to use water in your home. According to our records, the work was completed 12/16/24, however we acknowledge the delay in service. We regret any frustration this has caused, and we will take your feedback into account as we work to improve our response times and communication for future emergencies. We appreciate your patience throughout this process.