Complaints

This profile includes complaints for Rent-A-Center, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rent-A-Center, Inc. has 2977 locations, listed below.

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• 

  Rent-A-Center, Inc.

  5501 Headquarters Drive Plano, TX 75024

  
• 

  Rent-A-Center

  5018 Clinton Hwy Knoxville, TN 37912-3838

• 

  Rent-A-Center

  1369 Liberty Street Springfield, MA 01104

• 

  Rent-A-Center

  363 Timpany Blvd Gardner, MA 01440-3220

• 

  Rent-A-Center

  303 Main St Southbridge, MA 01550-3726

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rent a center has refused to be professional l. We order vr2 only to have them Lie to us about the shape it was in and refuse to discount it considering it was kissing multiple pieces. We went in and was promised it was handled and ordered. One week later and several calls and they acknowledged it hadnt been ordered. After multiple Complaints and promises from store manager they have refused to call or act professionally. We then contacted another rent a center only to get the hood version of rent a center. Maybe I have to yo yo yo to get help. We contacted another store to have them refuse to call us. Thanks to a local corporation who seen this we may be getting one donated to my disabled father.

  Business Response

  Date: 04/09/2025

  Rent-A-Center (RAC) transactions are not financing arrangements or loans. *** purchases the merchandise selected by the customer from the host store and then rents the merchandise to the customer through a terminable agreement that contains the disclosures as required by applicable law. Rent-A-Center denies any allegations of being unprofessional towards ********************* he has acted disrespectful and offensive towards Rent-A-Center staff. Due to this, we have chosen to terminate all agreements with Mr. ******** and no longer moving forward with leasing our property.

  Sincerely, 
  Rent-A-Center 

  
  

• Initial Complaint

  Date:04/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Am not liable for this debt with Acceptance Now. My account have been settle in full. I need the acounts to be remove from my credit report.

  Business Response

  Date: 04/07/2025

  Rent-A-Center promptly investigated the complaint and found no record of reporting the referenced lease account for Ms. ******* We kindly ask Ms. ****** to dispute the lease in question indirectly through the applicable credit reporting agency, providing any supporting documentation, so we can conduct a thorough investigation. 

  
  Sincerely, 
  Rent-A-Center 

• Initial Complaint

  Date:04/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my couch online in December. I was able to see everything in my account including my agreement number, payment dates, etc. The website said someone would reach out to me. No one ever did so I called them. We finished setting up everything needed over the phone and then decided on when the couch would be delivered. Delivery date gets here and its not what I ordered. I contact the store and I was told that they didnt have what I ordered. This should have been told to me when we were setting up the agreement but it wasnt. The couch was already placed in my home so I said well ok Ill just keep it because now Im not waiting another two to three weeks on a couch and I dont have any other furniture. So I set the couch up contact the store and thats when she changed the agreement and the price was different and everything. She claimed she deleted the original agreement and replaced it with the new agreement. No problem. When I log into my online account there was nothing there. My agreement was not there. I coculdnt see anything other than my name and and banner that said my available approval amount and quick links. Even when I choose one of the quick links such as my account dashboard it shows nothing. Choosing the payment history only shows 2 payments for December and then it shows no other payments Ive made other than .1 cent. I contact the store she told me maybe to download the app and it would show. Ive been using the app the whole time so that cant be it. Then I was told to input the agreement number when logging in. I told her there was nowhere for me to input the agreement number. It only asks for my email address and password. She said she doesnt know what else to do so I contact customer support. They created a ticket and thats the last I heard from them and this was on January 30th. So I was hoping the issue would be resolved. Its frustrating to have to keep calling the store to make a payment. To this day the issue is still not resolved.

  Business Response

  Date: 04/15/2025

  We apologize to Ms. ********* for the inconvenience caused and have conducted an investigation into the matter. We request Ms. ********* to contact her local Rent-A-Center to review this matter further and confirm it has been resolved. 
  
  Sincerely, 
  Rent-A-Center 

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently reviewed my credit report and noticed an inaccurate and invalid account reported by ********************** This account is not valid, and its presence on my report is a violation of the Fair Credit Reporting Act (FCRA).Under the ****, all reported accounts must be accurate, verifiable, and legally collectible. This account does not meet these standards, and I am requesting its immediate removal. I have not received proper validation of this debt, and without sufficient proof, it should not be reported.I am formally disputing this entry and requesting that it be deleted from my credit report. If the furnisher cannot verify the accuracy and legitimacy of the account, it must be removed in compliance with federal law.

  Business Response

  Date: 04/01/2025

  Our office is in receipt of your complaint submitted through the Better Business Bureau.
  
  Upon receipt of your complaint, Rent-A-Center (RAC) submitted a request to have all trade lines reported by us removed from Mr. ******* credit. The AUD control numbers are AUD-******** and AUD-12193036.
  
  *** can request but not guarantee that the credit reporting agencies will comply with our request to remove the trade line and there are no guarantees as to the effect of the removal of the trade line on the customers credit score or status. Updates to credit may take up to sixty (60) days to reflect.
  
  Given the facts as stated, we consider this matter closed.
  
  Sincerely,
  
  Rent-A-Center

  Customer Answer

  Date: 04/01/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have rented from rent a center for almost 3 years. Ive rented several items over these years and i have been on auto pay. Recently when *********** crashed my account was knocked out of bill pay and the store manager reached out to me about the payment. I was told it was one amount and then it changed to another. I asked questions but never got any answers. I requested to speak to a regional manager and was told i could not. After about a month of going back and forth i was able to talk to someone. After speaking to thios manager i found out that money was being taken from the company by several employees. I paid off my things and was still being charged for other things. They took around 3k of my money but only offered to pay back $176. I need someone to help me get my money back. This is unfair and morally wrong.

  Business Response

  Date: 03/28/2025

  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.    
  
  This Rent-A-Center customer rented their product from an independently owned and operated franchised location. Any further communications should be directed to the franchisee, *********************** - Retail Services MD, LP. As a courtesy, *** has sent a copy of the BBB complaint to the franchisee.
  
  Given the facts as stated, we consider this matter closed.
  
  Respectfully,
  
  Rent-A-Center, Inc.

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: Dispute of Account Number ********* Fraudulent Activity Dear *********** am writing to dispute the account listed under the reference number above on my credit report. This account was opened without my authorization, and I have no recollection of applying for or agreeing to any terms with PREF LEASE. As a result, I believe it constitutes fraudulent *********** accordance with 15 USC 1692g (Validation of Debts), I am requesting that you provide verification of this debt or a copy of the judgment within 30 days of this notice. To date, I have not received any signed documentation or contract that proves I consented to this account. Without a valid, signed agreement, there is no legal basis for this account to be associated with my name.Since I believe this account was fraudulently established, I request its immediate removal from my credit report and ask that all collection activities related to this account cease. If you are unable to provide the necessary documentation within the 30-day period, you are required by law to remove the account from my credit file and stop any further collection attempts.Please confirm receipt of this letter, and inform me of the next steps to resolve this issue.

  Business Response

  Date: 03/27/2025

  Our office is in receipt of your complaint submitted through the Better Business Bureau.
  
  Upon receipt of your complaint, Rent-A-Center (RAC) submitted a request to have all trade lines reported by us removed from Ms. ****** credit. The AUD control number is AUD-12138082.
  
  RAC can request but not guarantee that the credit reporting agencies will comply with our request to remove the trade line and there are no guarantees as to the effect of the removal of the trade line on the customers credit score or status. Updates to credit may take up to sixty (60) days to reflect.
  
  Given the facts as stated, we consider this matter closed.
  
  
  Sincerely,
  
  Rent-A-Center

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new Whirlpool washer and dryer a year ago from Rent-A-Center. Typically I do the same as cash plan but something happened in life, I ended up having to pursue the rental agreement and they worked with me during my financial troubles in April and may 24. In July 24 they sent one of their staff as my washer spins it smells like a belt on a vacuum burning. They said they would get me a loaner, see about fixing it and *** the mgr said they were going to replace the washer with a new washer that was equal. Oct rolled around, still nothing during this time several messages went out, calls, then in Jan 25 I filed the complaint with headquarters so the local ****** store contacted me and said we will swap your washer/dryer out with a fair condition set. I said this was supposed to have been done in Oct 24 then again in Dec 24, in Jan 25 it took me contacting headquarters to get a response. He offered me the month at no cost and reported he'd call everyday until the set was swapped out. He called 2 days and nothing since...I told him ahead I work Sunday evening until Wednesday morning 13 hour midnights so I cant answer midday but leave messages or text from their store app. Month of Feb I had issues with my card, I had things come up with my health that wiped me out of work, I was very ill with pneumonia and influenza A. So I said well I'm not paying for a washer that's broken and often have to do laundry at my mom's which is a hardship...as a single mom of 4 children and 4 HUSKIES! I don't have time for extra trips. They promised me a washer replacement NEW in July 24, Oct 24 and Dec 24 and lastly Jan 24...then said they had a fair conditioned one perhaps but couldnt do anything until my account was up to date and offered me to pay half of what I owed.. 150 for a month. So I paid it in early March 25 and was told they'd get back to me in 2 days. They said by Friday on multiple phone conversations - here we are to the end of March and NO washer!

  Business Response

  Date: 03/25/2025

  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.    
  
  We have contacted Ms. ****** and reached a resolution to the matter.  
  
  Given the facts as stated, we consider this matter closed.
  
  Sincerely,
  
  Rent-A-Center

  Customer Answer

  Date: 03/25/2025

  The manager *** called me this morning and said he wanted to resolve this issue. He had me sign a document that my washer and dryer would be switched out for a brand new washer and dryer as this has been going on for almost a year without resolution and clear communication. He asked if I would mind calling the better Business bureau to withdraw the complaint. I am fine with withdrawing the complaint as long as Saturday they come and deliver the machines as promised. I'm not a file complaint kind of person this whole situation was frustrating. They've been great in the past during hardships and past transactions....this was just overall a bad experience and hopefully the lightbulb went on when the complaint was filed to avoid these types of incidents in future. 

  If okay I will withdraw the complaint as long as if dor some reason they do not deliver as promised I can refile a complaint!

  Customer Answer

  Date: 03/30/2025

  Rent-A-Center brought me a brand new washer and dryer Saturday 3/29. I've had time to use the set and I must admit I'm disappointed in this swap out. The swap out is a cheaper model of **. It's not comparable to the set I purchased initially. 

  Rent a center's expectations are for me to continue paying for the washer and dryer I purchased at cost that was purchased last year for a set that retails less until previous whirlpool set is paid off. Which means during the last year I've paid for a set I couldn't use a vast majority of the time due to washer malfunction to a set that is of lesser quality, financially cheaper but I'm paying for a higher end set that I no longer have.

  I would like RAC to submit the price of my whirlpool washer and dryer I purchased last year at cost... last year and submit the cost of the new ** set they provided me at cost right now. I've done the research and I don't think it is unfair to say had this been the set I originally purchased it would of been lower payment and paid off. If this is an even trade it's more than paid off. I don't believe I should further be making payments. I've spent 8 months trying to obtain assistance with my washer as it was brand new under their warranty and it wasn't until I contacted BBB did I get a swap out. I feel that I have been not heard. I value their business and giving them business. They know as long as I have children and huskies I'll always need something...I'm not certain I can say I want to proceed with further business and I know this washer and dryer won't with stand the need that comes with being a household where 1-2 loads or more of wash are done daily! It's rather flimsy and cheaply made. It was my 17 yr old son who said mom this drawer for detergent is plastic and won't last and dryer door is super flimsy as well .. please advise!

  Customer Answer

  Date: 04/04/2025

  I am rejecting this response because:   the GE set I was given as a replacement is a lower end washer and dryer than the original whirlpool set I purchased AND RAC is making me continue paying for the HIGHER end whirlpool set. I think at this point either we consider us even with the lower end set or they replace me with the exact monetary value set I purchased brand new. This has been going on since July 2024 at some point here enough is enough. 

  Business Response

  Date: 04/08/2025

  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.    
  
  We have contacted Ms. ****** and arranged for the delivery of her replacement property to be on Friday, April 11th.
  

  We appreciate Ms. ******** attention to this matter.
  
  Sincerely, 
  Rent-A-Center 

• Initial Complaint

  Date:03/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rent a center came to my house to collect a payment I gave the guy my credit card to process the payment of $138 the assistance manager asked if I wanted to pay $200 to catch up his phone was on speaker and I said no I checked my balance of my account and she had processed another $62 dollars without my permission I want all my money back she stole my money this is unacceptable to write my card information down and use it when I never said it was okay

  Business Response

  Date: 03/26/2025

  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.    
  
  We have contacted Ms. **** and reached a resolution to the matter.  
  
  Given the facts as stated, we consider this matter closed.
  
  Sincerely,
  
  Rent-A-Center

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was renting a Playstation 5 with 2 controllers from Rent a Center in shawnee OK. The Playstation stopped working and I called them .first they told me to take it to CPR to have it fixed. I called back and asked them to pick it up . They came and got it and today they came back to give it back to me and I told them I didn't want it back and the manager called me and told me I have to take it back . I told her I'm not taking it back whatever they do with it is of there own free will because I will not be responsible for it. I also told her I can't afford to pay it anymore and I don't want it. The driver then reached over a lock gate at the entrance to the driveway and tied it in a bag to the pole the gate is on and drove away. There is also a no Trespassing sign posted on the pole right above where the driver tied it to the pole. The manager also said they couldn't fix it and I would need to take it to get fixed and pay for it.

  Business Response

  Date: 03/31/2025

  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.    
  
  We have contacted Ms. ***** and reached a resolution to the matter. Should Ms. ***** have further questions or concerns, they may contact the store directly
  
  Given the facts as stated, we consider this matter closed.
  
  Sincerely,
  
  Rent-A-Center

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My washer started off bleaching all my and familys clothes and then it stopped working altogether I contacted the store because I am still paying on the merchandise and for the last three months they have given me the run around.And after all that they brought me an old washing machine thats smelly thats not in good condition and mine was in pristine condition.

  Business Response

  Date: 03/24/2025

  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.    
  
  This Rent-A-Center customer rented their product from an independently owned and operated franchised location. Any further communications should be directed to the franchisee, ****************. As a courtesy, *** has sent a copy of the BBB complaint to the franchisee.
  
  Given the facts as stated, we consider this matter closed.
  
  Respectfully,
  Rent-A-Center, Inc.

  Customer Answer

  Date: 03/24/2025

  I am rejecting this response because:   

  Business Response

  Date: 03/24/2025

  This is Rent-A-Center's second response to Mr. ****** complaint. After a review of the rejection, it does not appear that a response to his dissatisfied response is required. As previously stated, Mr. ***** rented their product from an independently owned and operated franchised location. Any further communications should be directed to the franchisee, ****************. All matters have been addressed, and we consider this matter closed.
  
  Sincerely,
  
  Rent-A-Center

  Customer Answer

  Date: 03/27/2025

  I have reviewed the business response and accept this resolution. Also can you point me in the right direction can you have someone contact me