Business Profile
Rent to Own Furniture
Rent-A-Center, Inc.Headquarters
Important information
- Customer Complaint:Due to the volume of complaints filed against this business, BBB only publishes the details for 15% of the total complaints filed.
Complaints
This profile includes complaints for Rent-A-Center, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,677 total complaints in the last 3 years.
- 526 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/08/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted rent a center on May 31,2024 to let them know my debit card was stolen and my payment was going to be late and also that my hours at work were going to be cut back because my Dad is in the end stages of life and also that the ****** loveseat already has the cushion part is going flat and to see if something could be worked out for something cheaper until things get settled in my life. Due to my Dad in the hospital I couldn't make it on Saturday as planned. I called rent a center on Friday June 7, 2024 just to be called liar and told there was no way I didn't have access to money in my account. There are no ***** Fargo banks near me that I can walk into and get money. I told the manager of the Bridgeport wv store after being called a liar and told that he wasn't waiting another day for the payment to come and get the sofa. He wanted to come Saturday but I'm not leaving my dad at the hospital for them to pick it up Saturday because my dad is dying. I believe I'm being over charged anyway because when I ordered the sofa it was $23.99 a week not $37.99 a week that I'm being charged. The people there are rude and they have no right calling anyone a liar. I think I should be reimbursed the money I paid. I have had the sofa a month and sat it on about four times and the cushions have body imprints in them already.Business Response
Date: 06/10/2024
Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.
**************** entered into a written contract in the form of a rental-purchase agreement that contained all disclosures mandated by applicable state law.
Rent-A-Center has reviewed this complaint and determined ******************** primary concern is regarding certain contractual obligations stated in the Agreement.
Our District Manager has reviewed the terms of the agreement with **************** and reached a resolution to the complaint.
Given the facts as stated, we consider this matter closed.
Respectfully,
Rent-A-Center, Inc.Customer Answer
Date: 06/10/2024
I have reviewed the business response and accept this resolution.Initial Complaint
Date:06/08/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 7, 2024 at 6:14 pm Rent a Center fraudulently used a debit card as a payment on my account that I had previously used without my authorization. I am not enrolled in auto pay so no card should not have been used unless I used it. Not only did they use that card they tried to use two other cards that I had previously used on the account without success. Which hsd caused issues on my account. This is an unethical practice as well as borderline, if not theft! That was not the card that my payment would have been made from.Business Response
Date: 06/12/2024
Good morning my name is ******* and I am the store manager for Rent A Center store #***** and I am reaching out in reference to a compliant made by a customer ****************************** ID #********. I have tried contacting customer numerous times and no response also sent text messages from the automative voice response system and still no response on the matter. According to the complain the customer wants a refund but no contact has been made to take any action.Business Response
Date: 06/14/2024
Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.
We have contacted ************** and appreciate the opportunity to resolve this matter.
Should ************** have further concerns; we request her to contact the store directly.
Respectfully,
Rent-A-Center, Inc.Initial Complaint
Date:06/08/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been doing business with rent a center for years. When you open an account the comps wants you to set up automatic payment for your account. The staff in the store basically harass you until you do. I set up for my payment to be automatically withdrawn from my checking account every week. ($161). For the past 2 months my payments have not been automatically withdrawn. I will receive an email the day before the payment is due letting me know about the upcoming payment. The next day the payment is due its not taking from my account. I set up auto pay for the reason of me not having to worry about my payment being made because I know it will automatically be withdrawn. I have spoken with the manager at the ************* (victory crossing location) about my payments not being withdrawn. They have not resolved this problem. Im being told to set up another auto pay and just have it taken from my debit card. It very unprofessional to tell me how to make my payments when Ive always made my payment through my checking account. The staff is of no help when I ask about getting this problem resolved. I should have the choice of making my payments the way I see fit and the nonchalant attitude of the staff is ridiculous. I am considering returning the merchandise I have and going to another rental company. I need to know why my payments stopped coming out automatically and would like it fixed. Store location: ***************************************Customer Answer
Date: 06/12/2024
Ive very please with the resolution of my issue. The staff at Rent a center was very understanding and did everything they could to make sure I was satisfied. I will continue to rent from them as well as recommend them to friends and family.Business Response
Date: 06/13/2024
Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.
We have contacted **************** and reached a resolution to the complaint.
Given the facts as stated, we consider this matter closed.
Respectfully,
Rent-A-Center, Inc.Customer Answer
Date: 06/13/2024
I have reviewed the business response and accept this resolution. I would also like for the complaint to be taken off the site.Initial Complaint
Date:06/07/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My first week new as an employee, my check was late , had to wait days to receive my check going thru financial hardship. Then 2 other paydays this continues to happen, I resigned from rent-a center . Still trying to received my last check til this day 6/07/24 been hung up on , been on long holds with payroll and getting the run arounds. Had to file an open investigation with the complaint department to resolve this matter. In the image box there will be an email uploaded promising the check for June 7th will be fundedCustomer Answer
Date: 06/07/2024
Here is the email attached involving my pay check delay I was talking about to one of the reps filing out my complaintCustomer Answer
Date: 06/07/2024
Here is the email attached involving my pay check delay I was talking about to one of the reps filing out my complaintCustomer Answer
Date: 06/07/2024
Here is the email attached involving my pay check delay I was talking about to one of the reps filing out my complaintBusiness Response
Date: 06/10/2024
During our review of the complaint, we found that the person that filed the aforementioned complaint is an employee of ************** **** Per the BBB, Marketplace issues do not include...Employer/employee disputes. We kindly encourage ****************** to contact our ****************** at **************.Initial Complaint
Date:06/05/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paid for working electric stove in Feb 2023. 2 days after it was paid in full, the stove would no longer work. It had a warranty so they came and picked it up for service. They have brought the still broken stove back 3 times in the months since. I would like a working stove to which was paid for. They are trying to run out warranty without fixing the problem which is in my mind breach of contract and fraud. Any assistance would be greatly appreciated.Business Response
Date: 06/06/2024
We have searched our database and are unable to locate the rental-purchase agreement referenced in the customers complaint. *********************** be advised this does not mean that an agreement does not exist under another spelling, name, or other classification. We request the customer to provide the agreement number located on the rental agreement so we can address the concerns.
Until RAC receives the requested information, we are unable to address this Better Business Bureau complaint. We will await further information.
Respectfully,
Rent-A-Center, Inc.Initial Complaint
Date:06/04/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Rented a bed set and ** from RAC. Easy enough process initially. Decent customer service. Then I get a call today 06/04/2024 from a lady who claimed to be the Assistant Store Manager stating delivery would be made today. I accept delivery and then notice the remote they showcased the ** to us was not the one we were actually given. The remote that was showcased had voice control and other smart features. The remote we received was a highly used dirty stained remote that was not at all new. The ** we purchased was contracted as a new **. The remote was used. I attempted to rectify the issue with the store via a phone call and the female Assistant Store Manager hung the phone up in my face because she stated she had other customers. She did not once say can I put you on hold or anything. She was upset because I was questioning them on their false advertising the remote. A small issue that could have easily been resolved but instead was blown up when she hung the phone up in my face. The people around me who heard her on speaker were shocked. The call was also recorded and I have the audio proof. I planned on being a very loyal customer as were ****************** a new house but Ill take my business elsewhere.Business Response
Date: 06/05/2024
Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.
This Rent-A-Center customer rented their product from an independently owned and operated franchised location. Any further communications should be directed to the franchisee, Purple Cactus, LLC. As a courtesy, RAC has sent a copy of the BBB complaint to the franchisee.
Given the facts as stated, we consider this matter closed.
Respectfully,
Rent-A-Center, Inc.Customer Answer
Date: 06/05/2024
I am rejecting this response because: The franchisee will not resolve this issue. Ive attempted to call and email. The serial number for the ** they gave me is a completely different serial number than the one on the contract. Their franchisee is fraudulently misrepresenting their products.Business Response
Date: 06/07/2024
As stated previously, ******************** rented his product from independently owned and operated franchised location. Therefore, it is appropriate for him to send any further communications to the franchisee, Purple Cactus, LLC.
Given the facts as stated, we consider this matter closed.
Respectfully,
Rent-A-Center, Inc.Initial Complaint
Date:06/04/2024
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Rent-A-Center keeps sending drivers and mailings to my address looking for someone that does not live there. I have told the driver (same person) three times that the individual does not live at this address. I sent back the mailing noted that the individual does not live here. When I called the store and spoke to ****** on June 4, he refused to stop sending people or to call the individual - he then told me I could "go to the store and say it to his face" about the harassment. I spoke to the *************************** on June 4 as well and they are also refusing to contact the person in question. I do not have an account with them and they refuse to stop sending people out for someone who has never lived at this location.Business Response
Date: 06/05/2024
We have searched our database and are unable to locate the rental-purchase agreement referenced in the customers complaint. *********************** be advised this does not mean that an agreement does not exist under another spelling, name, or other classification. We request the customer to provide the agreement number located on the rental agreement so we can address the concerns.
Until RAC receives the requested information, we are unable to address this Better Business Bureau complaint. We will await further information.
Respectfully,
Rent-A-Center, Inc.Business Response
Date: 06/05/2024
If ************ cannot provide a lease agreement number; we request him to provide us an additional 7 days while we look for his address in our system.
Sincerely,
Rent-A-Center
Customer Answer
Date: 06/05/2024
I am rejecting this response because: I do not have an account with them - ********************* is using my address of ************************************************************. Stop sending drivers and mailings to this address as the individual you are trying to contact does not live here. They have a phone number as part of their application process so they can call him and get a different address. This has been explained to Rent-A-Center every time they have come out here and in my phone calls.Business Response
Date: 06/05/2024
Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.
Upon receipt of this complaint, Rent-A-Center discovered **************** address was on file for a previous customer. Per their request, we have placed a do-not-contact order and will make no further visits. We appreciate **************** attention to this matter.
Respectfully,
Rent-A-Center, Inc.Customer Answer
Date: 06/05/2024
I have reviewed the business response and accept this resolution. Do not send any mailings to this address either. Any further visits will be considered harassment and I will get an attorney.Initial Complaint
Date:06/04/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I rented a scooter from Rent A Center and found out it had no breaks when I tried it.I called the company to return it and they said not to bother until the following Monday and that's when I did return it.They told me they would have someone fix it and they never did. I 'ordered' another scooter and waited 2 and a 1/2 months and it never came and never got a call. I called weekly in which no one knew anything about it. I then called and told them "I did not need the scooter" and I would like a refund for the last week and a 1/2 that it wasn't used.He said okay, but when I went in, he said he didn't do that and said there was nothing he could do and I was "SOL"I have reached out to the General manager who never called me and said it was "resolved" in the paperwork. I then reached out to escalate the problem to the original director and still never gotta call. They put in the computer that it was "resolved" once agin without ever reaching out to me. I just want the money that is owed back to me. They offered me $10 but THEY broke their contract and I am now asking for the full amount of $116.94.I would have been happy with getting the week and 1/2 equivalent back, but after being harassed by **** the manager at the Lewiston Rent A Center office and all the ugly things he said to me. I just want my money back. They were have been very unprofessional. In all this and I've been harassed as a woman. I do not feel comfortable even going in there anymore.Business Response
Date: 06/07/2024
Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.
We have contacted **************** and reached a resolution to the complaint.
Given the facts as stated, we consider this matter closed.
Respectfully,
Rent-A-Center, Inc.Initial Complaint
Date:06/03/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on the May 19th, 2024, and canceled it on May 20, 2024. we are now going on ************************************************************ and did not refund the money. I called the 1800 number for customer support they told they cannot refund the money. all I want is my refund. This should not be like this and something needs to be done on a larger scale to fix this. there are millions of complaints.Business Response
Date: 06/04/2024
Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.
This Rent-A-Center customer rented their product from an independently owned and operated franchised location. Any further communications should be directed to the franchisee, The Rent To ************ **** As a courtesy, RAC has sent a copy of the BBB complaint to the franchisee.
Given the facts as stated, we consider this matter closed.
Respectfully,
Rent-A-Center, Inc.Initial Complaint
Date:06/03/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm not too sure on the exact dates but rent a center has everything on record and it all has happen within these last two months.. went into the store and knew exactly what I wanted I asked them to order it and when it arrived it was the wrong item I told them that and they said the right order would be made after waiting a week I look on the site and notice the item I wanted was taken off completely after being told it was going to be ordered to I called and they treated me like I was crazy and the item I asked for never exist I was then asked to settle for a different item. I told them they could order it and I would take a look after waiting 2 more weeks the pc came in and had lower specs than the one I had plus I had noticed the one I had originally wanted was back in stock so I asked if they could just order it since they messed up the order to begin with .. I was then told I could not get the computer I asked for and that I had to go to another store I would then called foul names by the manager ***************************** now its been 3 weeks later and still no pc exchange the pc they gave me ****** works and last time I called I was told Im being transferred to a store over a hour away from where I live when this store is only 20 minutes or less away from me....Business Response
Date: 06/03/2024
We have searched our database and are unable to locate the rental-purchase agreement referenced in the customers complaint. *********************** be advised this does not mean that an agreement does not exist under another spelling, name, or other classification. We request the customer to provide the agreement number located on the rental agreement so we can address the concerns.
Until RAC receives the requested information, we are unable to address this Better Business Bureau complaint. We will await further information.
Respectfully,
Rent-A-Center, Inc.
Rent-A-Center, Inc. is BBB Accredited.
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