Complaints

This profile includes complaints for SpectrumVOIP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

SpectrumVOIP has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  SpectrumVOIP

  7600 Windrose Ave STE 350 Plano, TX 75024-0167

  
• 

  Spectrum

  4450 California Ave Ste A Bakersfield, CA 93309

• 

  SpectrumVOIP

  PO Box 250588 Plano, TX 75025-0588

  
• 

  SpectrumVOIP

  2900 Gateway Dr Irving, TX 75063-2677

  
• 

  Spectrum

  4450 California Ave Ste A Bakersfield, CA 93309

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I experienced significant issues with this company's sales and service practices. Their sales representatives used bait-and-switch tactics, promising 'free' devices with mandatory insurance. However, the contract revealed a $5,000 charge over 60 months for hardware that is not owned by the customer upon completion of payment. This represents a substantial overcharge compared to the market value of the equipment, which is approximately $1,000.Additionally, their technical support is severely lacking. Contacting them is difficult, and their assistance is ineffective. When a device failed, they refused to provide a replacement, instead demanding remote access to our network and subsequently causing further issues. After extensive troubleshooting, they blamed our internet provider, despite changes yielding no improvement. They continued to refuse device replacement.This company's practices demonstrate a clear lack of ethical standards and disregard for customer satisfaction. I strongly recommend exercising extreme caution before engaging with them.

  Business Response

  Date: 03/17/2025

  Mr. ********,

  I am very sorry that you are unhappy with your current service. I would like to address each of your concerns individually so that we can hopefully resolve all of them and make you a happy customer for life.

  1. Re: "Bait and switch tactics for free devices and insurance"

       a. I confirmed that you chose our contract option which in fact included the equipment for no charge which included 4) executive desk phones with wifi dongles and 2 cordless phones with base station. We also gave the first 3 months of service for free. Please see your contract that you signed attached showing the 3 months of zero dollar payment.

       b. The insurance requirement is listed on the contract that was signed as well. Your existing property insurance policy will cover this at no additional charge. You just need to send your agent the insurance details that you should have received in the mail. If you don't have that, we are happy to facilitate getting that over to you. The leasing company sends you the cost if you choose to not use your existing insurance coverage but that is necessary if you use the existing policy. This is all covered in the insurance document that you should have receive din the mail.

  2. RE: "Over-charge for equipment"

      a. Your payment on the contract is for the hosted VoIP system which includes the service, numbers, features, support, etc. If you choose the contract term for 60 months, we include the equipment and installation at no charge. If you do not go with the term agreement, you pay the same monthly amount but you would have to pay for install and equipment.

  3. Technical support

      a. We are sorry that you are not happy with us on the support but hopefully we can work to resolve. I checked on your support history and read the notes. We did, in fact, request remote access to gain access to the phone's interface so we could determine of there was a problem with it. Without remote access to the phone, we are limited in how we can troubleshoot problems. You stated the device has failed but from what I have read, the phone rings once but you are unable to answer it. We try to troubleshoot the problem rather than just sending replacements because a vast majority of the time, it can be resolved remotely without replacing hardware. When our tier one tech was denied remote access, your ticket was escalated to a tier two tech. He (*****) emailed you letting you know that we would be willing to send a replacement but asked a few questions so we could get a better understanding about what is happening. Please reply to him at your leisure so that he can help you as quickly as possible.

  I feel that we can resolve the problem with this phone for you quickly and we look forward to resolving all of your concerns.

  Thank you.

   

• Initial Complaint

  Date:03/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/04/2024 our business opened and Spectrum voip provided phone equipment( through a leasing company) and service. The phones were installed and tech told us that we could return them at any time. We immediately noticed the service for calls were not coming in. We are a pediatric practice where the calls coming in and out are paramount to patient care. We were told it was our phone lines so we had spectrum business come out and check out the issue. Spectrum business told us that the lines were good and have been updated. The calls continued to drop and faxes would not go out. With multiple calls to Spectrum Voip we got no resolution. After calling Spectrum business they explain the strength of the VOIP is not strong enough for us and we need to convert to digital. Spectrum voip and spectrum business are two completely different companies. We had to pay for spectrum business to come out and covert us to digital and buy a new digital system that cost us well over $7k. When trying to cancel the spectrum voip they advise that it is not cancellable. We are required to pay the spectrum voip monthly service fee which is different every month ( see attached) Spectrum voip will not let us cancel without getting out of the contract with the phone leasing company for which provides the phones . So both companies have us in a locked relationship. We were forced to sign a contract before even knowing the phones would work. The contract also charges $141 a month for phones we do not use. I have also attached reviews where other customers were also trapped in a contract. We made several attempts to cancel, return etc. Again, emergency calls for our pediatric patients could not get through.

  Business Response

  Date: 03/17/2025

  Ms. ******,

  First, I would like to say that on behalf of SpectrumVoIP, I am sorry that you had issues with service and we wish we could have done something sooner before you left to Spectrum Business.

  Spectrum Business is a competitor to us and made a recommendation to you that was in their benefit without suggesting that you have a current contract that should be addressed first. As you know, you signed up on a 60 month contract that is serviced through our bank and is a non-cancellable lease contract. The payment for that provides you with hosted voip phone service, phone numbers, features of the platform, equipment, installation, support and much more. It is not just financing telephones. 

  I reviewed your entire support history from our helpdesk ticketing system and did not see any support tickets for phone call issues, only one related to faxing but shows that it was swiftly resolved. According to your complaint, you call Spectrum Business and they advised you to get digital lines and buy a phone system. We would not have advised that but unfortunately, we were not privy to that discussion. 

  We have attached your digitally signed Delivery Acceptance form that was dated 2/26/24 where you stated that everything was working to your satisfaction and that we would then be able to start our billing. We did ask you to sign a contract and proposal but that cannot be exercised without the Delivery Acceptance form. We also did not start billing until that was returned. 

  If you have any further questions please don't hesitate to ask.

  Thank you.

  Customer Answer

  Date: 03/19/2025

  I am rejecting this response because:   Spectrum Business offers our internet service which is how the VOIP lines are processed.  It was due to spectrums lack of strength that the calls were dropped and we had to convert to digital over analog lines.  We are no longer using Voip lines at all as the calls were dropped.  This was in no way a competitor coming in and trying to take business.  As a new business that opened in a new building there was no way for us to know that the bandwidth was not a strong option in this building.  If we are no longer using the Spectrum Voip we should not be paying for service that we are not using regardless of the contract of leasing phones. 

  Business Response

  Date: 03/19/2025

  Ms. ******,

  Thank you for responding. I am happy to address each of your responses.

  You are correct that Spectrum Business provides the internet source that was used for our phones to connect to. I am not sure what level of internet you signed up with so if I look at the least expensive cable connection they offer, it is $40 for 500Mbps/500Mbps. If you say that the internet speed was not powerful enough to handle our voip calls, I would like to provide you with some facts that will help with understanding of how it works. A voip phone call uses 88 Kbps of bandwidth on that internet connection. If you have the 500Mbps/500Mbps, that calculates to 512,000 Kbps/512,000 Kbps because 1 Mbps = 1024 Kbps. If a phone call uses 88 Kbps, then that is not a noticeable presence on the circuit. When Spectrum Business delivers a digital line to you, they are delivering it via VoIP and there are digital adapters in your phone closet to convert to analog lines for your phone system. These lines with Spectrum Business use 59 Kbps so it is very similar in bandwidth utilization.

  Spectrum Business is truly a direct competitor of our because they offer a competing service and could potentially take business away from us which is rare but it does happen such as in your case. They benefited from from this by selling you on replacement lines and a $7,000 phone system. 

  Unfortunately, there is a lease contract being serviced by a leasing company that will still expect payments based on the signed contract terms. We have no way to change that unfortunately. If you can cancel the Spectrum Business service and return the phone system that was purchased, we are more than happy to port your numbers back to us and send technicians out at no charge to you to get our phones in place and working. We will not leave until you are satisfied with everything.

  Thank you.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of the worst companies on the planet, and this is why ...I am writing to express my dissatisfaction with the service provided by your company regarding my VOIP service.Approximately 18 months ago, your technician (***** ********) informed me that my existing Yealink T48S phones would not function on my network. Consequently, you supplied me with five used ******* phones and initiated a 36-month financing agreement at $160 per month. However, I later discovered that my original phones were compatible with my network. I connected one of them, and it has been operating without ********* date, I have paid $2,880 to ********** ************************, (the finance company for these used unnecessary phones).Additionally, you took my new phones and replaced them with used ones of the same model. I feel misled and taken advantage of in this situation.I request that you return my five Yealink T48S phones. Upon receipt, I will return the used phones to **********, as I believe this arrangement was based on misrepresentation.Please let me know when I can expect the return of my phones.*********** ****

  Business Response

  Date: 03/06/2025

  Mr. ****,

  First of all I would like to say that we are very sorry that you are unhappy with us and I would like to provide some responses that will help make things right for you.

  Below I am responding to several topics in your complaint and ****** review.

  - In reviewing your paperwork, I found that you signed on the proposal that we would be supplying refurbished T48S phones that will connect to our service for you. I believe that was what was delivered to you. The reason we were not able to use your existing phones was that our technician could not get into them in order to change the provision server from **** to SpectrumVoIP. Below are notes from ****, the technician that went onsite for the install.

       Notes from Drew:
         - Main contact was not onsite.
         - No admin login to the portal for ****
         - Could not login to phones via IP address. Tried multiple-browsers and phones.
         - Brought our phone up (same model) and showed the guy onsite that I could login to it.
         - http would need to be enabled on **** phones for me to access the web gui to reprovision.

  - Regarding your old phones. We do not have those phones in our inventory. I don't not have any notes regarding the conversation that **** had with the person that was onsite but I assume he didn't want to have the old phones in the office if they weren't going to work. 

  - You mention that you plugged in one of your old phones that I can only assume that you had stored somewhere and it works. I would have to assume that it is somehow still operating through the **** service because we were not able to get them to connect to our service. This would tell me that your phone calls are ringing through our phones though since we ported your numbers away from **** during the installation process 1.5 years ago.

  - The payment that you are making on the ********** contract does, in-fact include the replacement phones that we delivered and support but it is mostly for the ******************** phone calls, support, features, etc. We do not provide free phone service if you already have your own phones. The monthly cost for you is the same regardless of where the phones come from.

  - As a gesture of good faith and an effort to restore some good will, I would like to offer you a free month of phone service. You will see this reflected on your next month's SpectrumVoIP service invoice. 

  We hope that this finds you well and if there is anything further we can do please reach out to me directly. Thanks.

  **** ********

  **************************************************************

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spectrum VoIP came into our establishment and offered 3 months of free services. VoIP tried to install their program, and it did not work. They kept trying but were never able to get the services to work.For our business to get the 3 months free, we needed to change to Spectrum Technology. The VoIP salesperson told us not to worry. We would not be charged for any billing issues because they were not able to connect to *************** El ******* had to return to **** Spectrum Technology disconnected the internet and phone during this time. I contacted the salesperson, who responded by telling me to pay the bill and that they would reimburse our company the total amount due to the account.El ******* ADC and I thought things were settled, but after a few months, El ******* ADC started getting collection calls.I tried multiple times to correct the billing but was ignored, and we are in the collection now.

  Business Response

  Date: 02/03/2025

  Ms. *******,

  It was a pleasure speaking with you over the phone. As I stated, you have an email from me with my contact information listed. Please send me the current invoice from Spectrum Business for the $308.80 so that I can turn it in to have a check cut to you for payment. 

  Thank you.

  ****

• Initial Complaint

  Date:08/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very unethical practice. Bait and switch routine. We were contacted by a very nice salesman and we were sold on a VOIP system with phones for around $120 a month. We are a very small business and our current provider at the time was not meeting our needs. I agreed verbally and was never told any details except the phones were included. I got everything installed and switched over and was sent an email to sign electronically, which I did without reading thoroughly. I got my first bill and then another bill from a different company that I did not know anything about. I am now in a 60 month contract with a separate company called Graybar, which apparently does the financing for the rental phones. Phones which I did not need, and I am now paying more than I was told initially. I do not like being tricked into signing contracts, and want to do business with honest companies, not companies like this that rely on trust and then try to hide small print into unsuspecting business contracts.

  Business Response

  Date: 08/15/2024

  *****************,

  We are very sorry for your frustration. I hope to resolve your concerns and make sure you are satisfied moving forward. I took the liberty of researching the notes in your account and read through all of your documents. 

  I have attached those documents for your records. 

  The initial quote is included with your signature that shows the $110 monthly cost plus tax and that does correspond with the final docusign contract that you signed once everything was completed. Your charges are exactly as they should be according to what I see there.

  I included the email chain between you and our project manager that confirmed the amount you pay monthly to Graybar and your reply was that "Everything looks good!" We did an installation and got phone numbers ported over but did not submit for billing until that was complete. As the final emails state, you might have a final bill from the previous phone service provider.

  According to everything I read, your service should be working well and your billing should be accurate. If there is anything else that I can do to make sure you are happy, please let us know.

  Thank you.

• Initial Complaint

  Date:07/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company shut off our phone line causing our company a ton of losses they claim the number receive a complaint and was shut off due to the complaint they did this in January also and after investigation found we did nothing wrong and turned it back on our company does not do auto dialing or any type of unsolicited advertisement anyone can make complaint if they know the procedure to do so and the company should should investigation first before closing a number that has been paid for and never delinquent this is completely unacceptable and they need to do better we are requesting a full refund and access to our number immediately.

  Business Response

  Date: 07/19/2024

  Service has been suspended for multiple violations of our acceptable use policy.  Customer is sending unsolicited faxes identifying themselves as "HR ***** offering steep employee discounts on travel packages, targeting **** of America employees and others.  Identity spoofing and any kind of fraudulent activity is a violation of our acceptable use policy and service has been suspended for that reason.

• Initial Complaint

  Date:07/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The is the worst company they have caused us to loose thousands of dollars for turning our phone line off for no reason without notice this company trys to pretend they are affiliated with the real spectrum they do not return calls or emails a rogue employee by the name of ************** is biased against our company and has discriminated against me

  Business Response

  Date: 07/19/2024

  This is a duplicate complaint from same date/time.  See response in related complaint.

• Initial Complaint

  Date:07/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mistakenly made a bill pay electronic payment to spectrum VoIP instead of spectrum time Warner , my local internet provider . I requested a refund from spectrum VoIP and provided them a copy of the voided electronic check that I sent and spectrum VoIP cashed .I asked for a supervisor to assist and they created a ticket number 610269.They quoted ***** days for resolution. It has been over 30 days and no one responds to my requests for any updates on my request. I paid them ***** by mistake, I am not a spectrum VoIP customer, and I just want my ***** back . All they do when I call is connect me to a voice mail for ********************************* , and she never answers or returns my calls . I am sure I am not the only person who has ever paid them by mistake. The last agent ****** told me If I paid them by accident, too bad, its impossible to get my money back. This is unacceptable

  Customer Answer

  Date: 07/10/2024

  Spectrum VoIP just contacted me after I read your email message . They stated that they will send a check refund this to me this week and requested my address . 
  Thank you for your assistance 

  ************************;

  Business Response

  Date: 07/10/2024

  *****;

  Please accept our apology for allowing this to be difficult.  We actually don't have a process for this because it is so uncommon.  Instead of putting you through more hoops, I simply sent an electronic payment to you through Zelle, which is the electronic payment method supported by ********** and others.  It said you are not registered, so all you have to do is respond to the email and the payment will drop into your bank account instantly.  So please check your email, *********************, and follow the instructions from ***** to receive the payment.  Hopefully this will resolve this issue for you.  If you have any problems, let us know.  And don't send us any more payments! :-)

  Customer Answer

  Date: 07/11/2024

  I was sent an email from *********************** / spectrum VoIP requesting the correct spelling of my name and address to mail me a refund of 69.99
  There was an option to receive the payment electronically through Zelle, but I do not use that service .
  I sent *********************** and ********************************* a response to their email with my name and address and I prefer to receive my refund this way .

  Thank you ,

  ************************;
  

  Customer Answer

  Date: 07/31/2024

  I did finally receive a refund from Spectrum VoIP snd the matter is resolved . Thank you for your prompt assistance.

  ************************;

• Initial Complaint

  Date:06/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unethical fraudulent invoicing. Paid 5/14/2024 SpectrumBusiness $108.01, and $95.00. SpectrumVoip also known as Spectrum Business, *********************** SpectrumVoip had us sign an agreement with ***************** to receive "one invoice" $306.98 paid 6/15/2024, phones, internet, wifi, static i.p. on January 29, 2024, *********** ********, ************, ******** ****, ************, **** ******, ************ assured ****************** Architects would have a smooth transition from our old providers to their one payment method. SpectrumVoip assured us they would handle cancelling our old providers and take care of paying them off to begin service with SpectrumVoip. It has been a nightmare calling and emailing SpectrumVoip to get their billing correct for us. To date, we are getting overlapping invoicing from Spectrum Business/SpectrumVoip/*********************** They are raking us over the coals with overlapped billing and we are paying the bills. We've called and emailed the above employees to help correct invoicing issues and they are not correcting these issues.

  Business Response

  Date: 07/01/2024

  Ms. *********** sorry that you have felt frustration in this transition but I feel we can resolve this for you.
  In May, you had 2 separate internet circuits at one time in order to get you on the new lower price rate. There was a final bill in  May that was due on the old circuit. That has since stopped being billed? The new circuit is now coming to us (SpectrumVoIP)and being charged to you on your Graybar lease invoice.
  When we ordered the new circuit, the Spectrum Business *** set it up to go directly to you rather than to us. We had to go back to that *** and have the billing changed to go to our ****************************** so it was properly tied in.
  The Spectrum Business *** confirmed with us that your final bill for the old account went out in May and is now completely satisfied. The new invoicing goes directly to us so you will not receive any more invoices direct.
  In an effort to help easy the burden that you have felt, I have had accounting apply a credit memo to your SpectrumVoIP invoice equal to one month payment on the ******* invoice of $306.98
  Thank you and we are very sorry for the trouble.
  Please let us know if you need anything further.

  Customer Answer

  Date: 07/08/2024

  I am rejecting this response because:   

   

  Terminate contract with ***************** as SpectrumVoip misleading us to have one bill and ****************** Architects is getting two bills!!! Terminate contract.

  SpectrumVoip, Why are you not paying Spectrum Business, ********************** invoices??  
  
  SpectrumVoip has failed paying our ******** for Spectrum Business, **********************.
  
  ****************** Architects did NOT sign up to pay two businesses ***************** and Spectrum Business, ********************** for same services. SpectrumVoip is  DOUBLE BILLING!!!

  $182.28 paid 6.26.2024 SpectrumBusiness, ********************** through SpectrumVoip

  $306.98 paid 7.5.2024 ***************** - Terminate this contract and we will move on.

   

  Business Response

  Date: 07/15/2024

  Ms. ****,

  I attached the deposit confirmation slip from ********** where the deposit posted to Specrum Business on 6/24.

  I also attached the check that we wrote on 6/18 to Spectrum Business for the $182 that you are disputing. I hope that this is good news for you that it has been handled. It took them a few cycles to get the billing moved over to our name but that has now been handled and you should no longer receive double invoices. Please accept our apologies for the confusion.

  Customer Answer

  Date: 07/15/2024

  I am rejecting this response because:   

  ***************************** has over paid ***************** $306.98, Attached: SpectrumVoip and/or ***************** to credit ****************** Architect
  SpectrumVoip to ensure ****************** Architects is credited $306.98 towards *****************, August 2024 invoice.
  SpectrumVoip to ensure ***************************** receives no further invoices from Spectrum Business, ***********************
  If items are not agreed to then ***************************** wants to Terminate contract with ***************** as SpectrumVoip has mislead ****************** Architecs to receive one bill and ****************** Architects is getting two bills!!! Terminate contract.
  ***************************** is hopeful to not receive double invoices from this day July 15, 2024 forward.
  
  Please stop double billing ****************** Architects as they did NOT sign up to pay two businesses ***************** and Spectrum Business, ********************** for same services. SpectrumVoip is DOUBLE BILLING!!!

  Customer Answer

  Date: 07/22/2024

  To terminate business with SpectrumVoip and ***************** Contract. We have been misled by SpectrumVoip creating Spectrum Business, ********************** account ******************* without our consent. ****************** Architect is getting double billing from Spectrum Business, ********************** and *****************. SpectrumVoip: *********** ********, ************, ******** ****, ************, **** ******, ************

  Customer Answer

  Date: 07/22/2024

  SpectrumVoip to assure ****************** Architects is credited $306.98 towards ****************** August 2024 invoice.
  SpectrumVoip to ensure ****************** Architects receives no further invoices from Spectrum Business, **********************.
  If items are not agreed to then ***************************** wants to Terminate contract with ***************** as SpectrumVoip has mislead ****************** Architecs to receive one bill and ****************** Architects is getting two bills!!! Terminate contract.
  ****** Group Architects is hopeful to not receive double invoices from this day July 15, 2024 forward.
  
  Please stop double billing ****************** Architects as they did NOT sign up to pay two businesses ***************** and Spectrum Business, ********************** for same services. SpectrumVoip is DOUBLE BILLING!!!

  Customer Answer

  Date: 08/08/2024

  SpectrumVoip is unethial and fraudulent. SpectrumVoip

   Billing department and Phone support numbers lead to a blackhole of no support for the consumers.

  SpectrumVoip created a one invoice payment method for ***************************** to pay one invoice to *****************, contract # ***************, Invoice ********, August 2024, $306.98. 

  SpectrumVoip failed and have caused a nightmare of ongoing billing issues we have over paid, we have double paid. SpectrumVoip is not doing their part and paying Graybar AUGUST 2024 invoice $306.98.

• Initial Complaint

  Date:06/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2024, our company chose to switch our phone service to this company. Our phone lines were not "ported" till April 8th but they failed to tell us this. We were forced to forward our company phone number to our office cell phone so that we could even receive calls. Our fax line didn't work for over 6 weeks because the installing technician didn't set it up correctly. We got emails and updates from our clients stating that we were "out of compliance" because were not responding to faxes and missing calls. Our company quite possibly lost thousands of dollars because of the phone calls we missed over the two months or so it took for them to get our service straightened out! We called in several times to literally beg for them to send a technician out! Once, after having my office manager on the phone for over 45 minutes trying to diagnose an issue, they asked her to get on a ladder so that she could reach a piece of equipment that was in fact in the wrong place! We were not offered the two week trial period to decide if this was a good fit for our company because the phone services were not working properly. Now, we are locked into a four year contract that we weren't even aware of! We are being billed by two different companies and each time we call in to discuss a billing question, we are given different information. We are very unhappy with the service we have received and Spectrum VOIP plans to do nothing to rectify the issues. WE WANT OUT OF THIS CONTRACT IMMEDIATLEY!!!

  Business Response

  Date: 06/20/2024

  First I would like to say that we are very sorry for the troubles. Looking through the history, it appears that we paid a technician to go back out after the initial install and run CAT6 cabling to the phones where that didn't exist initially. It is apparent that the Wifi signal wasn't sufficient for he 3 phones to stay working consistently. It appears that cabling has been able to solve that problem. The fax adapter is also showing to be online now and the technician was able to identify a cabling problem with that. We are not able to go back and make the experience any better so we are truly sorry for that but it looks as if things are now properly set up.

  For your troubles, please accept a credit of 3 months for the full amount of your service cost that will cover the last 3 months of cost since your service began. We hope this will help repair your faith in us as your service provider.

  Thank you.

  Customer Answer

  Date: 06/24/2024

  I am rejecting this response because:   This is not the resolution we are asking for.  Due to the fact that our service was not working properly, we were not allotted a valid two week trial period to see if this was a proper fit for our business before we were locked into an unbreakable contract. We were not even aware of the two week trial period where we could opt out of this service until it had expired!  Details of the contract were not explained clearly, the service itself was not explained clearly and the billing is still under dispute as we have been told different things by different agents/departments each time we call for clarification. We feel that we have been taken advantage of by this company and want out of this contract immediately.