Reviews

This profile includes reviews for SpectrumVOIP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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SpectrumVOIP has 5 locations, listed below.

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  SpectrumVOIP

  7600 Windrose Ave STE 350 Plano, TX 75024-0167

  
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  Spectrum

  4450 California Ave Ste A Bakersfield, CA 93309

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  SpectrumVOIP

  PO Box 250588 Plano, TX 75025-0588

  
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  SpectrumVOIP

  2900 Gateway Dr Irving, TX 75063-2677

  
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  Spectrum

  4450 California Ave Ste A Bakersfield, CA 93309

Review Details

• Review fromBehrouz B

  Date: 04/28/2025

  1 star
  Don't give any business to spectrum voip ************* is the worst company I ever worked with. As you can see on most of the reviews they are there to get your money and keep your phone number hostage and ask for the full amont of contract to release your phone number. If you did business with them and read this review please make a complaint with ***.

• Review fromBlaise B

  Date: 03/08/2025

  1 star
  Spectrum experiences outages at about 5x the rate of any other isp I have ever had. If you can avoid them, do not use them at all costs. The only reason I have spectrum is that its the only isp my apartment allows, and its literally the worst.

• Review fromMahesh M

  Date: 03/05/2025

  1 star
  I wish I had read the review of SPECTRUM ************* I signed up agreement with this company to get telephone lane line. My telephone calls were dropped 8 out of 10 times per day. My customer complained about that. I WAS LOSING MY BUSINESS. I opened 6 tickets with them for the same problem. They closed all of them without bringing the conclusion. I talked to project manager numerous time about this problem. NO SOLUTION. My fax line was also not working, 3 out of 4 trial were not successful! . After 2 years I gave up and closed the account. They are telling me 5 years contract. The rep ****** told me 1 year contract. they tricked me. I do not have any money to pay them anymore! This company is not ethical and no company should not do any business with them.!

• Review fromJade P

  Date: 10/09/2024

  5 stars
  My initial sales *** was honest and forthcoming. I was informed of the upcoming ************ on day one. The install was a pretty quick and easy process and we only had about 15 minutes of downtime but was expecting maybe 2- thats ok though. 15 minutes was not bad for about 23 phones and all new devices. **************** was easy to contact, as promised. I will (have) recommended them to several other business owners and our local Chamber of Commerce is also very pleased with their services. Theyve got our companies vote!

• Review fromCallie S

  Date: 10/03/2024

  1 star
  We have used spectrum voip for 3 years. During this time Spectrum Voip engaged in illegal billing practices. This includes refusing to audit our account after the amount they received vs the amount recorded on our account was incorrect. I offered to send bank statement proof with pictures of the check as well as the address. Their response to this was it did not matter and they would not look into it. Further more they will tax you on taxes. To make it even worse the agreed upon contract price is never what you actually pay. They have another company they work with that "rents" the equipment. This is not discussed prior to signing your contract. To make matters worse when you want to switch phone companies they will stall in every possible way. There is no way to call the porting team all this is done through email. An email in which they will not respond to. I have had to call three days in a row for 2 hours at a time and we still have not been able to transfer our phone numbers. This will be our fourth attempt to porting over our numbers. This company is not an ethical company and I discourage anyone to ever use it.

• Review fromJose A

  Date: 08/28/2024

  1 star
  It takes 2-3 months to cancel the service. meantime you get charged. bunch of excuses, like the call got disconnected or I hung up. There is nothing they can do, just pay. I tried to remove myself from auto pay and the system won't allow me. Had to call my credit card company. If you don't pay they will take you to collection, and because it was a new service and you gave up your social security number, they will ruin your credit. SPECTRUM BUSINESS is in the business of stealing from small companies.

• Review fromQoodsia A

  Date: 08/18/2024

  1 star
  Unethical billing practices, they charge you after service termination and totally dismiss complaints. Dont do business with Spectrum for anything unless you want to lose your money.

• Review fromSteve L

  Date: 07/30/2024

  1 star
  This company will do their utmost to lock you into a 5-year deal and then sell your contract to a financing service. They say there is only one recurring bill, when in fact, you will receive two - one from them and one from the bank they sold your contract to. They offer free installation with zero upfront fees for phones then charge you a financing fee that they conveniently forget to mention until after everything has been installed and switched over. Be sure to ask them for an addendum to get out of the contract if their service underperforms or don't sign anything they give you. Shady company, stay away.

• Review fromBelinda L

  Date: 07/02/2024

  4 stars
  We've had Spectrum VoIP for about 1 1/2 years and the phone quality is better than their competitor. We had problems with the competitor for years but they failed to meet our needs properly. When we signed up they were able to identify the issues and correctly installed the service according to our needs. The customer service and tech support is reliable and easy to reach. I have no complaints. They have been able to identify each problem and accurately execute a solution. The services are billed more than fairly. They are lower than the competitor we were with by over $100 dollars. My only complaint is that they could improve their web and phone app interface. It looks antiquated and can be updated. Other than that, the service is recommended.

• Review fromAna P

  Date: 06/21/2024

  1 star
  Unethical Billing Practices I had a terrible experience with Spectrum. They charged me multiple times for services I didn't authorize and failed to resolve the issue after numerous complaints.Their customer service was unhelpful and dismissive. I would strongly advise against using Spectrum for your internet or TV services due to their unethical billing practices.Today on the Florida EST time zone, I contacted Spectrum to cancel one of my mobile phones. I was cautious because mobile promotions can sometimes have hidden drawbacks. Therefore, I requested an email confirmation for the cancellation of my mobile phone with the number 941-xxx-7010. However, as of 5:12, I have not received the confirmation from them.Another significant problem is that they won't let me see my past billing. They have been charging me $30 every month for installation. I prefer to receive a full refund instead of having it as credit because I would rather go without internet than have them as my internet provider.I want every single ***** that you have charged on my account.Report this company in ******* also to others ******* Review Trustpilot BBB