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Find a Location

eCarOne has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • eCarOne

      4400 W Plano Pkwy Plano, TX 75093-5608

    Business ProfileforeCarOne

    Used Car Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Business Details

    Location of This Business
    4400 W Plano Pkwy, Plano, TX 75093-5608
    BBB File Opened:
    8/10/2007
    Years in Business:
    30
    Business Started:
    2/20/1994
    Business Started Locally:
    1/1/2004
    Business Incorporated:
    7/19/2001
    Type of Entity:
    Corporation
    Alternate Business Name
    • Rhima Investments, Inc.
    Hours of Operation

    Primary

    M:
    10:00 AM - 7:00 PM
    T:
    10:00 AM - 7:00 PM
    W:
    10:00 AM - 7:00 PM
    Th:
    10:00 AM - 7:00 PM
    F:
    10:00 AM - 7:00 PM
    Sa:
    10:00 AM - 6:00 PM
    Business Management
    • Mr. Michael J Rhima, Vice President
    • Mr. Scott Traylor, Director of Sales
    • Mr. Mo Ozzie, Director of Finance
    Contact Information

    Principal

    • Mr. Michael J Rhima, Vice President

    Customer Contact

    • Mr. Michael J Rhima, Vice President
    • Mr. Scott Traylor, Director of Sales
    • Mr. Mo Ozzie, Director of Finance
    Additional Contact Information

    Fax Numbers

    • (972) 323-5056
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/03/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    On 11/13/2023 at the end of the business day (paperwork completed after 6:00 PM) I purchased a used vehicle. Also purchased dealer-added warranties for several items including Permaplate ceramic coating and dent repair. Before leaving, I was told to schedule an appointment to have the coating applied. The next day I began the process of canceling most of the add-ons because I already had coverage via auto policy or could find alternatives elsewhere that were superior to the products offered. Therefore, I went with the better product from another shop which took several hours to apply.The dealer and warranty/service provider are refusing to cancel the warranty and refund the cost of the product despite none of it having been applied. If I purchased a vehicle at closing time, there was no way of the product would be applied after purchase since the facility was closed. If it was a preinstalled product, that was not stated to me on purchase, nor did I give permission to apply, therefore I would like to request a full refund. Today I again contacted the dealer and the finance representative said that the warranty is good for five years. I do not care about a warranty for an item I frankly did not receive, nor have any plans of using the service. In addition, I have a superior product installed.

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB serving North Central Texas

    BBB Reports On

    BBB reports on known marketplace practices.

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