Business ProfileforBaebee Store LLC

I made a purchase through babylittlesafer.com of three pairs of infant shoes; total amount paid to the business was $77.90. The purchase was made on 3/15/23, a confirmation email was received on 3/15/23 and a shipping notification email was received on 3/16/23. The Baby Little Safer website states that shipping time should be **** business days; no where on the site does it specify that shipments may take longer OR that they may be sent from international origin facilities. The items were finally delivered on 6/1/23 (almost FOUR MONTHS later). In the time between shipment and item delivery I sent multiple emails (4/30, 5/9, 5/17, 6/2) and messages (4/30, 5/17, 5/18, 5/20, 5/24, 5/25, 6/1) to the business inquiring about the status of the package. The responses I received were exactly the same (that it was being sent to logistics, or I was told information I could see through the tracking information) and were unhelpful and unproductive. At no time did the business take any responsibility or accountability for the delayed shipment, I was repeatedly told that it was on the way, there was no attempt to compensate for the unreasonably long wait and when questioned about a return I was told to inquire later. Upon receipt of the items I inquired about a return and was told that I was expected to pay for the shipping for returning the items. I cannot trust that the company will actually refund my money, given the customer service to this point. I was also told that the issue was being taken to management and have not heard since. I have not received a response from the company in over a week, since inquiring about the return. I am no longer able to use the items since my child has outgrown the size ordered, as a result of it taking FOUR MONTHS to arrive. I believe that the company was not transparent and refused to take accountability for their actions or lack thereof and should compensate for the hardship caused by this.