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VTX1 Companies
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for VTX1 Companies's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Been going on for months where Wi-Fi keeps resetting itself over and over again. There hasn’t been a full day where it just stays on and sometimes it stays off for days and I’m paying monthly. Feels like speed slowed down as well. My major complaint is the first one. I’ve been a loyal customer for going on 3 years now.

      Business Response

      Date: 06/22/2023

      Good Afternoon,

      Upon reviewing the complaint a courtesy call was placed to ************ Our customer had not ever reported the issues on hand to our department.  We immediately issued a trouble ticket dispatching a technician to his home. We did find the problem replaced the equipment at no cost to him. Explained our hours of operation for our technical support who are readily available to assist and the additional resources available to him. 

      A follow up call was initiated after the technician visit. Confirmation from customer all services have been working properly and  pleased with the outcome.

      Thank you,

      VTX1 Companies

    VTX1 Companies is BBB Accredited.

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