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Business Profile

Pawnbroker

EZCORP, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pawnbroker.

Complaints

This profile includes complaints for EZCORP, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

EZCORP, Inc. has 513 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • EZCORP, Inc.

      2500 Bee Caves Rd Ste 1 Rollingwood, TX 78746-5888

    • E Z Pawn

      1215 E. McGallard Road Muncie, IN 47303

    • E Z Pawn

      2547 Nichol Avenue Anderson, IN 46011

    • EZCORP, Inc.

      287 Christiana Road, Suite 5 New Castle, DE 19720

    • EZCORP, Inc.

      963 DUPONT BLVD. Milford, DE 19963

    Customer Complaints Summary

    • 396 total complaints in the last 3 years.
    • 54 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My ******** received voicemails stating that she owes a large sum of $ for a payday loan from 2013 with a company called EZ-Money. The person who called stated they were with ABA. When we asked what *** stood for we were told it stood for *******, ************************* by one of the *** in the call center (we could hear them laughing in the background). We were hung up on when we pressed for detailed information about the situation. We called back & again I asked what *** stood for. This time I was told that *** was the name of the company & that it didnt stand for anything. I ******d ******** ************************* and found that theyre located in *******, **. The number that called us was based out of ******, **. We called the Phoenix number & got the exact same person as the previous call. They are quick to let you know that youre going to be hauled in into court. They are also quick to let you know that it is not their job to provide you with any information concerning your situation, they are simply there to collect your money. After being hung up on the second time, I began a ****** search & have read enough to know that this is 100% a scam.

      Business Response

      Date: 01/16/2025

      EZCorp and its branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond or pay any money and response.  Instead, immediately contact your local law enforcement, state ************************* or the ************************ to report a potential fraudulent scam.  
      If you would like confirmation on whether you were or were not a customer please contact our office at ************ 

    • Initial Complaint

      Date:01/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over a decade ago was in a bad place financially and my only option was a payday loan. The loan was repaid and when I no longer wanted to receive anymore funds they have continued to harass me and filing falsified documents to pressure me into paying a debt I dont owe. Here is the text I received today This is ******** ***** reaching out to ***** ***** in reference to pending case #POG2282952. If you have any questions, concerns or you're not sure why you are receiving this message. Please reach out to me directly in my office at ************ and ask for ********. Reply Stop to opt out.

      Business Response

      Date: 01/16/2025

      01/16/2025 3:09 PM
      Customer support called ***** ***** and explained he is not our system or online debt sale list. He thanked for the call. 

    • Initial Complaint

      Date:01/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never received a final notice a time sensitive reminder in the mail would like to purchase gold diamond ring back.

      Business Response

      Date: 01/08/2025

      Good morning, 

      Thank you for contacting EZCORP Customer Support.

      We have received Complaint ID ******** and attempted to contact the customer at the number provided on 01/08/2025 at 10:12AM/CST, however there was no answer. We have left our call back number along with a reference # ****** for the customer to call in to provide store details, so that we may better assist. 

       

      Thank you, 
      EZCORP Customer Support 

    • Initial Complaint

      Date:12/26/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call with a voicemail saying it was from a company called United Legal Services about a pending civil suit that is scheduled to be filed. They are saying that I owe EZmoney/EZCORP. If I didn't pay it they were going to sue me and put a lien on my bank account. When I called them they told me I owed over $700 for a loan from 2008 and if they took me to court I would have to pay over $4000. I told them that I didn't know about the loan they were referring to, and the only l oan I ever had was less than what they mentioned, and it was paid in 20010-2012. I also informed them that I was out of the country when at the time of the loan The lady said she would try to get an extension and that I would need to provide a release of liability and would call me back later in the week. When I received the next call the young lady had left a message she said she was with *************************** and that if I would like to resolve this all they need to see is a release of liability. I have tried to find a number to call EZmoney/EZCORP but have had no luck with that.

      Business Response

      Date: 12/26/2024

      EZCorp and its branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond or pay any money and response.  Instead, immediately contact your local law enforcement, state ************************* or the ************************ to report a potential fraudulent scam.  
      If you would like confirmation on whether you were or were not a customer please contact our office at ************ 

    • Initial Complaint

      Date:12/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive this one page " lawsuit " yesterday. I never have/do any business with EZMONEY/EZcorp. I never take a loan with any company that I did not pay. They stated I changed my bank, that's inaccurate. I've been with my bank for years. Although I worked for ***************************. It was over 12 years ago. I never have anything to do with ***** **********. I could or would never use the name on any loan application. The entire information in this so call lawsuit is inaccurate and fraudulent. I attempted to call the so call law firm but got no response. I called EZMONEY, they didn't answer either. I am not sure if I should report this to the police or what actions I can take. Please help.

      Business Response

      Date: 12/11/2024

      Hello, 

      EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond,or pay any money in response.  Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam.

       If you would like confirmation on whether you were or were not a customer, please contact our office at ************ with reference # ******.

       

      Thank you,
      TOLL FREE ************* Mon- Fri 8am-6pm/CST
      ********************************************************************

    • Initial Complaint

      Date:12/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 26, 2024, I obtained a loan on my iPad in the amount of $225.00. The monthly service charge is $56.25. On December 4, 2024, I made a service charge payment of $56.25 (bank statement uploaded), which extended my loan until January 1, 2025. I then received some money and ended up retrieving my iPad on December 6, 2024, and was charged another service charge of $56.25. My issue is that basically the $56.25 I paid to have the loan extended to January 1, 2025, was just kept by the store and I feel should have been credited and not deemed as a waste because I retrieved my item way before January 1, 2025. From my knowledge I was not advised that if you retrieve your item prior to extended deadline, you just lose all that money. Doesn't seem like very ethical or fair business practices. I am just looking for a refund of $52.50 (not a store credit).

      Business Response

      Date: 12/17/2024

      Hello, 

      We have received Complaint ID ******** and have assigned this out to our district manager for review and resolution. Two attempts were made from the district manager to the number provided on 12/16/2024 and 12/17/2024, however there was not an answer. 

       

      Thank you, 
      EZCORP Customer Support

    • Initial Complaint

      Date:12/09/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a demand letter from a company called ******************* saying that I owe EZmoney $1000. If I didnt pay it they were going to sue me and they ccd the US District Court.. they furthermore threatened to contact my family members.. When I called them they told me that I owed the money from 2012. I told them I didnt know what they were talking about and I needed documentation proof. The lady said OK and hung up. When I looked further into this company arrowhead legal group on the letterhead, it said theyre out of *****************, when I called the number multiple times it was a answering machine and you cant even leave voicemail because it says that the box is full.. The letter has a payment portal in which I accessed and the address there is ****************** with a different phone number and thats the number I called in which the lady I spoke with answered. Not sure whats going on but when I googled Ezmobey/EzCorp. theres a bunch of scams being reported about this so I believe thats what this is and thats why Im making this complaint.

      Business Response

      Date: 12/09/2024

      Hello,


      EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond,or pay any money in response.  Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam.

       If you would like confirmation on whether you were or were not a customer, please contact our office at ************ with reference # ******.

      Thank you,
      EZCORP Customer Support


      Customer Answer

      Date: 12/10/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***** *******

    • Initial Complaint

      Date:12/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received multiple phone calls, and letters from people that say they are with some mediation service . For non payment of a loan that was unpaid in 2009. I never took out a loan. They said because of some bill that ***** had passed , a lot of research has been done pulling up these non payments. They have called multiple of my family members and they are saying that they have filed a complaint with ********************************* and If I dont pay then my family will be summoned to court and my wages will be garnished. From the email I received the most recently it came from this email *************************** this is the information it has listed Strategic Mediation Services ************************************************************. ***** TEL: ************ , and says I owe $1163 it says the original lender is EZ money . They previously told me that if I didnt not make a payment within 24 hours my wages would be garnished

      Business Response

      Date: 12/04/2024

      EZCorp and its branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond or pay any money and response.  Instead, immediately contact your local law enforcement, state ************************* or the ************************ to report a potential fraudulent scam.  
      If you would like confirmation on whether you were or were not a customer please contact our office at ************ 

      Customer Answer

      Date: 12/08/2024

      Complaint: 22635594

      I am rejecting this response because:
      Everything I have received in some way has ******* attached to it. I have paid money,Not only me, but multiple members of my family have been harassed and threatened of legal consequences if the money was not paid. So just simply saying that yall do not collect debts is not acceptable when ur company is doing this to people
      Regards,

      Kyeota *******

      Business Response

      Date: 12/09/2024

      Good afternoon, 

      Our office attempted to contact the "said customer" via email and by phone number, so that we may better assist (Please see notes further below). As a reminder: 

      EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond,or pay any money in response.  Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam.

       If you would like confirmation on whether you were or were not a customer, please contact our office at ************. 

       

      Notes from initial Notice:

      Called no answer left a message.


      EMAILED:
      From: Customer Support
      Sent: Wednesday, December 4, 2024 11:07 AM
      To: ______________________________
      Subject: BBB Regarding Complaint #********

      We have received you BBB complaint. Please give us a call at ************, so that we may assist you. Please reference ticket # ******. Thank you!


      Thank you,
      EZCORP CUSTOMER SUPPORT


    • Initial Complaint

      Date:11/22/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted regarding the collection of a debt that I did not take out and was threatened with court action. When I asked for documentation regarding the validity of the debt, the individuals said that they were just a service hired by the company to reach out and inform of the impending court action but offered me the option of settling with a one time payment over the phone.

      Business Response

      Date: 11/22/2024

      EZCorp and its branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond or pay any money and response.  Instead, immediately contact your local law enforcement, state ************************* or the ************************ to report a potential fraudulent scam.  
      If you would like confirmation on whether you were or were not a customer please contact our office at ************ 

      Customer Answer

      Date: 11/25/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ********* *****

    • Initial Complaint

      Date:11/20/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter stating a lawsuit against me for defaulting on a loan with EZMONEY/EZCORP that I never took out. It does not list a date of any kind as to when it supposedly occurred. The supposed amount is $1280.39. The letter is from ****************** in ************, **. Its infuriating how much personal information they were able to find and list on the letter. In researching this, I see that the same scenario by the same company is happening to others- with the scam group actually reaching out to family and friends about the fake debt. Im very concerned about it ruining my credit and how far theyll take this. I will be notifying the police today as well.

      Business Response

      Date: 11/20/2024

      EZCorp and its branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond or pay any money and response.  Instead, immediately contact your local law enforcement, state ************************* or the ************************ to report a potential fraudulent scam.  
      If you would like confirmation on whether you were or were not a customer please contact our office at ************ 

    EZCORP, Inc. is NOT a BBB Accredited Business.

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