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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/28/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On August 21, I purchased a business laptop from Dell with an advertised delivery date of August *****. After payment, Dell confirmed the delivery date as August 26. However, at 11:00 PM on August 25, I received an email stating that the delivery would be delayed until September 4. Upon contacting customer support, I was informed that the laptop was still in the production stage. This indicates that there was no way the laptop could have arrived by the advertised date, and that a delay notification should have been sent much sooner, not just a few hours before the expected delivery.This delay has severely impacted my business operations, as the laptop, a mobile workstation from Dell's "for business" line, is essential for my work. The last-minute notification left me with no time to make alternative arrangements, resulting in financial loss.Where Dell Went Wrong:1 - Dell advertised a delivery timeframe that was impossible to meet, amounting to a false claim.2 - Dell failed to provide timely and accurate updates on the order status.3 - The delay notification was sent just hours before the promised delivery date, reflecting poor internal communication and planning.I believe Dell should be held accountable for this poor service and should offer compensation for the inconvenience and financial impact caused by the delay.
Business response
08/30/2024
Dear Better Business Bureau,
A Dell representative, Mukesh, has contacted the customer and is working with them to reach a reasonable resolution.
Sincerely,
Advanced Resolution Group
SFDC# *********
Dell TechnologiesBusiness response
09/06/2024
Dear Better Business Bureau,
I am writing on behalf of Dell, in response to the BBB filed with your office by the customer. Our representative, Mukesh, has provided an update to the customer, confirming the order has been cancelled per the customers request and any charges against the customers original payment method been cancelled.
Dell considers the issue resolved.
Sincerely,
Advanced Resolution Group
SFDC# *********
Dell TechnologiesCustomer response
09/06/2024
Complaint: 22205871
I am rejecting this response because:
The order was canceled because Dell failed to complete it. Dell's actions caused me to lose several working days and therfore I am still waiting for compensation.
Regards,
*******************Initial Complaint
08/28/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered a laptop computer from Dell on 3/21/24. Approximately one month after it's arrival, the computer started crashing while running certain programs. I reached out to their technical support team for the first time on or around 7/2/24 to report the problem and get resolution. Over the course of the next two months, I had over 75 back and forth communications with the company tech support which included troubleshooting steps, a 2-hour remote session with the technical representative, and a 2-hour onsite appointment with a technician to replace the entire motherboard of the system. Now, the company is telling me that they need to perform additional troubleshooting steps, which includes me sending my system to one of their depots for inspection and repair, which will reportedly take an additional ***** days to return to me after they initially receive the laptop. This will put the total timeline for repairs at just shy of 3 months, and that is assuming that they are even able to source the problem, which means that I have had restricted use of the system for 3 months yet I have been paying for it for 3 months.Order Number: ********** Dell Purchase ID (DPID) Number: ************* Service Tag Number: 14KWW14 Express Service Code Number: ********** Customer Number:Business response
08/29/2024
Thank you for providing a copy of the customers submission. ********************** representative ****** is currently working with the customer regarding system crashes/freezes while playing games on their Dell Alienware m18 R2 Notebook computer. Our records indicate, ****** has suggested an operating system reinstall (OSRI) just in case the technical matter with the computer is software related, however the customer has presently refused. There is a depot dispatch arranged for the computer at this time. We ask that the customer continues to work with ******, who can be reached directly by email at ****************************************.Business response
09/06/2024
BBB Complaint ID: ********
Dear Better Business Bureau,
I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *****************************. Thank you for providing a copy of the customers submission.
*********************** representative, ****** has been instrumental in assisting the customer with their inquiries and concerns,regarding their Dell Alienware m18 R2 Notebook computer. The system was sent to the Dell Repair Facility (Depot) for a thorough diagnosis and repair. Our records show the motherboard and daughterboard were replaced and the system underwent an operating system reinstall. On 09/04/2024 the customer confirmed with ******, the ********************** is working fine. We appreciate the customer allowing ********************** to address this matter for them. Additionally, we thank the Better Business Bureau for bringing this matter to our attention.
Sincerely,
Advanced Resolution Services
Incident ID# *********
DellCustomer response
09/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************Initial Complaint
08/27/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order: ********** Tracking #: 1Z4V12670319273574 Order placed: Aug 3 Delivered to ********** Aug 15 Woman in photo department signed for it: **** Aug 15: *** customer service said speak to ********************** Monday 19: spoke to ****, two managers (1 male, 1 female) neither knows where the laptop is Aug 21: *************************, "Your request for replacement/ refund is rejected by concerned team due to clean proof of delivery. We will not be able to process your request further."fri Aug 23: spoke to customer service, received case #**********, agent spoke about the possibility of a one-time replacement, referred me to warranty verification. Told I should have a decision by Monday 8/26.Aug 23: *********************************************** asked if i have footage of the package being stolen 8/27: No update from Dell customer service, the ******************************************** the Dell Warranty Verification team, or *** about the status of my missing laptop that I borrowed $1800 for.Business response
08/28/2024
Dear Better Business Bureau,
A Dell representative, ******, has contacted the customer and is working with them to reach a reasonable resolution.
Sincerely,
Advanced Resolution Group
SFDC# *********
Dell TechnologiesBusiness response
08/30/2024
Dear Better Business Bureau,
I am writing on behalf of Dell, in response to the BBB filed with your office by the customer. ****** has been in touch with the customer regarding the order. As per our verification team the order shows shipped and delivered, and we are unable to provide a replacement or a refund. We ask that the customer contact *********************************************** should there be any further questions regarding this matter.Dell considers this matter as resolved.
Sincerely,
Advanced Resolution Group
Case# 196648522
Dell TechnologiesCustomer response
08/30/2024
Complaint: 22202845
I am rejecting this response because-laptop not received by customer
-signature on delivery is NOT mine
-I believe ********* gave package back to *** and driver lost it or stole it.
Regards,
*******************Business response
09/10/2024
Dear Better Business Bureau,
I am writing on behalf of Dell, in response to the rebuttal filed with your office by the customer. ****** has been in touch with the customer regarding the order and has reconfirmed that our verification team and logistic team the order shows shipped and delivered. We ask that the customer contact *********************************************** should there be any further questions regarding this matter.Dell considers this matter as resolved.
Sincerely,
Advanced Resolution Group
Case# 196648522
Dell TechnologiesCustomer response
09/10/2024
Complaint: 22202845
I am rejecting this response becauseA) I NEVER received laptop
B) **** signed for laptop
C) I DID NOT SIGN for laptop
D) Dell **************** & ******************************** have refused to help me in a significant way. Awful customer service especially when I have purchased many Alienware products over the years.
Regards,
*******************Initial Complaint
08/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Dear Better Business Bureau,I am writing to file a formal complaint against Dell Inc. regarding their failure to honor the warranty on my Dell XPS 13 Laptop. Despite being covered under Dell's Accidental Damage Protection, Dell has refused to repair or replace my laptop following a liquid spill, citing an unfounded distinction between types of liquids.Product Information:Product Model: Dell XPS 13 Laptop Service Tag Number: 3P8PN73 Express Service Code Number: ********** Warranty Details:Warranty Type: Dell Accidental Damage Protection Issue Description: On 08/22/2024, a spill of newborn urine occurred on my laptop, which subsequently stopped functioning. I promptly contacted Dell ************* to request repair or replacement under the Accidental Damage Protection coverage. The case was documented under Case Number: *********.Despite my clear coverage under Dells warranty terms, which includes provisions for liquid spills, Dell has informed me that they do not consider urine to be a "liquid" under their warranty terms. This reasoning is not supported by any specific language or exclusions within Dell's warranty terms and conditions.Communication History:Date First Reported: 08-26-2024 Dell Case Number: ********* Responses Received: Dell has explicitly denied coverage, citing the nature of the liquid, despite their warrantys general provisions for liquid damage.Dells refusal to honor the warranty is inconsistent with their stated coverage and has caused significant inconvenience and frustration. I have attempted to resolve this issue directly with Dell without success.Desired Resolution: I am seeking the BBB's assistance in ensuring Dell honors their warranty obligations by providing a repair or replacement for my laptop as covered under the Accidental Damage Protection.Thank you for your attention to this matter. I look forward to your prompt assistance in resolving this issue.Sincerely,*******Business response
08/28/2024
A Dell representative will be assigned to this case and contact the customer to address their concerns.Business response
08/30/2024
Dear Better Business Bureau,
Thank you for providing a copy of the customers submission. I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. *********************** warranty clearly states that: In addition, Dell is not obligated to provide service if you fail to provide an environment that is conducive to computer repair, including for example, if you insist on service to be provided at varying locations, if you fail to properly restrain a pet, if you threaten our technician either verbally or physically, or if your location or the general area where the system is located is dangerous, infested with insects, rodents, pests, biohazards, human or animal excrement and/or chemicals as reasonably determined to be unsafe by our technician. If you or your authorized representative is not at the location when the service technician arrives, the service technician will not be able to service your system and you may be charged an additional amount for a follow-up service call.
**************************************************************************************************************************************************
The newborn urine spill is considered biohazard and will not be covered under the warranty.
Dell respectfully denies the customers request for support under the terms.
Sincerely,
Advanced Resolution Group
Incident ID: *********
**********************Initial Complaint
08/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased an extended warranty on a Dell Inspiron 15 3520. I opened my laptop one morning and crack, the right hinge broke. My computer was still functional at the time and I just opened my own business and couldn't be without my computer until things settled down. The issue escalated to the left hinge. I finally took a week off and send my computer in for repair. I was told the hinges were covered. Then I got an invoice for $199 to fix the *** screen. My computer never had screen issues. After numerous attempts to understand the issue, I was told the hinges were covered but the screen was not and they could not replace the hinges only since the *** screen was attached. I have been without my computer for over a week and get only 1 message update per day and am forced to get the computer back despite not being at fault for something they agreed to cover (broken hinges which damaged screen during shipping to the service department).Business response
08/27/2024
Thank you for providing a copy of the customers submission. ********************** representative ******* has been assigned to this case and he has initiated contact with the customer; in their attempt to address and bring this matter to a reasonable resolution. We ask that the customer works with *******, who can be reached directly by email at ****************************************.Business response
08/29/2024
BBB Complaint ID: ********
Dear Better Business Bureau,
I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *************************.Thank you for providing a copy of the customers submission.
*********************** representative ******* had been assigned to this case regarding the customers ********************** Inspiron ****************************** reported by the customer to have cracked hinges. However, when the Dell Repair Facility received the computer, they found extensive damage to the computer,specifically the Liquid Crystal ******* (LCD) was cracked and damaged. When asked to send pictures of the computer, the customer sent pictures from October 2023, while the system was sent for repairs in August 2024. ******* has informed the customer that we received the system in the damaged condition illustrated in the pictures shared with the customer. It was explicitly communicated that this issue would not be covered under warranty and would instead be subject to fee-based support. Currently, the customer has declined to pay for the repair and has expressed disappointment as well. The customer asked for the warranty to be canceled for a refund and ******* has explained the refund will be prorated but the customer has declined the offer. We appreciate the customer allowing ********************** to address this matter for them. Additionally, we thank the Better Business Bureau for bringing the two parties together. If the customer should change their mind and decide they wish to pay for the repair, they are welcome to reach out to ******* for this assistance. Dell has archived this case.
Sincerely,
Advanced Resolution Services
Incident ID# *********
Dell TechnologiesCustomer response
08/30/2024
Complaint: 22198343
I am rejecting this response because: Dell has not accepted responsibility for returning my computer in worse condition than when I mailed it in. My computer was fully functional without any screen issues until I sent it into get the hinges repaired. Upon return, half the screen is blacked out. They backpedaled on their warranty as I was told the hinges were covered under warranty but since my screen was "damaged" they would need me to pay for that. I then gave permission for them to repair the hinges but then they said the hinges and LCD screen were one piece and it would cost me $199! Due to their poor quality hinges and poor handling of my computer it's now unusable and I need to plug in an external monitor. Their solution of a prorated refund on my warranty is an insult. My photos from Oct 2023 is when the one hinge broke and demonstrates I continued to use my computer WITHOUT ISSUES TO THE SCREEN for months.
Regards,
*************************Business response
09/05/2024
Dear Better Business Bureau,
I am writing on behalf of Dell Inc. in response to the rebuttal filed with your office by the customer. ********************** records do not reflect the customers claims. As *********************** stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matter. Our representative remains available to discuss this matter however there will be no change in the resolution offered.
Sincerely,
Advanced Resolution Group
Incident ID: #*********
Dell.Customer response
09/05/2024
Complaint: 22198343
I am rejecting this response because: My computer was functional except for the hinges when I sent it to Dell to be repaired. The right hinge broke Oct 2023 in the photo. I used it for months until the other hinge broke, which is what prompted me to send it in for repair. The photos show that Dell returned my computer with an utterly destroyed screen. The other photo is when I received the computer back with NO PADDING between the keyboard and screen (I packaged it and mailed it in exactly as the instructions stated WITH padding between screen and keyboard). Other BBB complaints highlight the poor quality of the hinges and Dell's inability to honor the warranties other customers have purchased. They told me explicitly they'd cover the hinges and I agreed to the repair, but backpedaled to state the hinges and screen were "one piece" and wanted me to pay for it all. My warranty cost $120.10 and will expire Jan 2026. They offered me a prorated refund of it for $52. Deeply regret sending my computer for repair, wish I would have just duct taped the hinges because I'd still be able to work.
Regards,
*************************Initial Complaint
08/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a computer in March 6, 2023, I have made 59 calls since over my computer not working. I am still in the same position. The computer wont connect to the internet since I got it, the platform freeze and never comes on, and it always slow and delayed with functionality. The people in ***** never have been helpful. Its the same circle of a circus. Now they want me to pay for extended warranty which I am open to if I could ever get help with the first year that nothing but problems have been since purchase. I have 59 emails to support my calls, and messages to Dell. I am beyond frustrated this PC was a lemon.Business response
08/28/2024
Thank you for providing a copy of the customers submission. A ********************** representative will soon be assigned to this case, who will contact the customer to address their concerns. ********************** will update the Better Business Bureau upon assignment.Business response
08/29/2024
Dell representative ****** is currently working with the customer regarding their ********************** Inspiron 15 3521 Notebook computer having difficulties connecting to the internet with freezing issues and slow performance. We ask the customer to continue to work with ******, who can be reached directly by email at ********************************************************.Business response
09/06/2024
BBB Complaint ID: ********
Dear Better Business Bureau,
I am writing on behalf of Dell in response to the complaint filed with your office by the customer, ***********************************. Thank you for providing a copy of the customers submission.
********************** representative ****** had been assigned to this case regarding the customers request for assistance with their Dell Inspiron 15 3521 Notebook computer which the customer reports as having difficulties connecting to the internet, with freezing issues, and slow performance. This computer purchase invoiced on 03/12/2023 and the Dell Limited Hardware Warranty had expired on 03/14/2024.
The customer reported to ****** they had contacted Dell while the system was within the warranty period several times for assistance, but ****** was unable to validate this claim, so she asked the customer to share the emails with her, once received she let the customer know the documents they sent her were for a different computer and not the one the customer is contacting and the ********************** about.
****** explained that Dell records indicate the customer first contacted ********************** support for assistance after the hardware warranty had expired in March 2024. The customer expressed they disagree and has decided to escalate this situation to their attorney. ****** understands the customers decision, but made clear to the customer, if they change their mind and would like Dells assistance, the customer may contact her ************************, however, there will be a fee for out-of-warranty assistance.****** did not hear back from the customer, therefore she has closed and archived her case.
We appreciate the Better Business Bureau for bringing this matter to our attention.
Sincerely,
Advanced Resolution Services
Incident ID# *********
Dell TechnologiesCustomer response
09/09/2024
Complaint: 22192046
I am rejecting this response because: Dell chose not to honor their warranty. They had a responsibility based on these e-mails, not only to respond but to also send a label in May 2023 for warranty service. Now the computer is a paper weight. There warranty is not worth the paper it is written on. There deceiving behavior provided proves there warranty isnt what they allege.
Regards,
***********************************Initial Complaint
08/23/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On July 2, 2023, I ordered an Alienware x14 R2 laptop through Dell Canada's website, and I received the product on July 19, 2023. However, around August 15, 2023, I noticed that the "3" key on the keyboard was not functioning properly. Initially, I did not pay much attention to the problem, but by August 18, 2023, the key completely stopped working.I contacted Dell customer service for support, and they recommended replacing the entire keyboard. However, I am currently unsure whether the issue is with the keyboard itself or if it is related to the motherboard. Additionally, after researching the Dell community, I found that many customers have reported similar issues with their keyboards, which raises concerns about the effectiveness of simply replacing the keyboard.As a result, I requested a refund and return of the product, but Dell has denied my request, stating that the return window has passed (30 days). Given that this issue surfaced shortly after I received the laptop and has since worsened, I am hoping that the BBB can assist me in obtaining a refund and return, as I believe this product may be defective.Business response
08/26/2024
A Dell representative will be assigned to this case and contact the customer to address their concerns.Business response
08/28/2024
A Dell representative ******* has been in contact with the customer to address these issues however a final resolution has yet to be reached. Our representative provided their contact information and will remain engaged until the customers issue has been addressed.Business response
09/04/2024
Dear Better Business Bureau,
Thank you for providing a copy of the customers submission. I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. ********************** representative ******* contacted the customer confirmed the return was authorized and Dell shows the credit has been completed. The credit has posted back to the original form of payment and provided a copy of the credit memo.
Sincerely,
Advanced Resolution Group
Incident ID: *********
**********************Customer response
09/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************Initial Complaint
08/21/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I bought an Alienware laptop from Dell earlier this year. Approximately three months into owning the laptop it started blue screening and entering a boot loop. I was beyond the ONE MONTH replacement/refund window and have now been dealing with Dell **************** in ***** for the past three months attempting to get my computer fixed. Every time I contact them I get someone different and they attempt to start the troubleshooting process all over again. It has been sent to a Dell repair center now twice and it has had multiple components replaced. The blue screens are now intermittent but the computer routinely crashes and reboots itself and then attempts to repair itself after an unexpected crash. Dell refuses to replace the laptop or refund my money and they deny that there is anyone else that I can contact or file a complaint with.Business response
08/22/2024
A Dell representative will be assigned to this case and contact the customer to address their concerns.Business response
08/26/2024
A Dell representative ****************** has been in contact with the customer to address these issues however a final resolution has yet to be reached. Our representative provided their contact information and will remain engaged until the customers issue has been addressed.Business response
08/28/2024
Dear Better Business Bureau,
Thank you for providing a copy of the customers submission. I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. ********************** representative ****************** reached out to the customer and the system was returned for a full credit on credit order *********.
Sincerely,
Advanced Resolution Group
Incident ID: *********
DellCustomer response
08/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have refunded my money and accepted a return. I'm very happy with the outcome and would like to thank all involved.
Regards,
***************************Initial Complaint
08/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I sent my *** 13 9320 (perfect physical condition) for service on July 16th, 2024 to address an issue of the battery not charging and thus the *** 13 being unusable. Unfortunately, upon receiving the *** 13 back from Dell, I opened the box and immediately noticed physical damage near the backplate/hinge area. The service tech damaged it and obviously hoped I would not notice. In addition, the original issue of the battery not charging was unresolved.I sent it back for a 2nd service on July 26th, 2024. Upon receiving my *** 13 back for a 2nd time, the solution Dell tried to apply was simply changing the backplate, but the backplate was not able to be screwed in all the way due to the physical damage to the area near the hinge, thus leaving a sizable gap. Granted, at least this time the battery was charging, but still draining faster than I expected.I sent it in for a 3rd service on August 15th, 2024. I have now been told that further physical damage has been done to the interior of the laptop, in and around the touchpad. The Dell service *** has informed me that I need to pay to fix this new damage done by the service tech.Essentially, the service techs continue to damage my *** 13 with each service and then want to hold me responsible. This is extremely disappointing to be constantly gaslit and be informed that even though the damage is being done by the service techs, that the customer will be held **********************************, please make this right as I have been a customer for 25 years.Business response
08/21/2024
A Dell representative will be assigned to this case and contact the customer to address their concerns.Business response
08/26/2024
Dell representative, ********, is attempting to reach the customer by phone and email however, we have not yet been able to discuss the contents of the submission. We remain available to assist and ask that the customer contact our representative at *********************************************Business response
09/06/2024
Dear Better Business Bureau,
Thank you for providing a copy of the customers submission. I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. ********************** representative ******** authorized a depot repair to replace parts. The representative followed up after system was repaired and returned. Customer confirmed system is working fine and has no further questions or concerns.
Sincerely,
Advanced Resolution Group
Incident ID: *********
**********************Customer response
09/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your assistance.
Regards,
*************************Initial Complaint
08/20/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Dell Case Number: ********* Service Tag: GQZRY24 Product/Service Details:Product: Dell All-in-One Computer Purchase Date: (Approximately 3 months ago)Nature of Complaint:I am filing this complaint regarding a Dell All-in-One computer that I purchased just three months ago. Unfortunately, this computer has been defective from the start, exhibiting significant issues such as freezing and displaying blue screens of death (BSOD), even after reformatting and reinstalling the operating system.Timeline of Events:Initial Contact: When I first contacted Dell support to report the issues (freezing and BSOD), they immediately attributed the problem to software rather than hardware. Despite my insistence that the problem persisted even after a full system wipe and reinstallation, they informed me that since they considered it a software issue, I would be required to pay for further assistance.Technician Visit: During the technician's visit, after replacing the motherboard, the computer still did not function properly. The technician attempted to reinstall Windows using Dell's OS recovery tools, but the process froze and failed. He stated that he did not have time to continue troubleshooting and left after filing a report that the system was still not working.Ongoing Issues: Following this, Dell support advised that I would need to have a technician come out multiple times (3-4 visits) before they would consider replacing the defective computer.Desired Resolution:I am extremely dissatisfied with the level of service and support provided by Dell. It is unacceptable for a brand-new computer to experience such critical issues, and even more so for Dell to refuse to acknowledge that this is a hardware defect. I am seeking an immediate replacement of this defective computer or a full refund of my purchase.Business response
08/21/2024
A Dell representative ****************** has been in contact with the customer to address these issues however a final resolution has yet to be reached. Our representative provided their contact information and will remain engaged until the customers issue has been addressed.Business response
08/26/2024
Dear Better Business Bureau,
Thank you for providing a copy of the customers submission. I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. ********************** representative ****************** reached out to the customer and the system was exchanged and the new system was shipped on tracking number ************ - DELIVERED Thursday 8/22/24 at 2:37 PM. The customer confirmed delivery of the system.
Should the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: *********
DellBusiness response
09/03/2024
Dear Better Business Bureau,Thank you for providing a copy of the customers submission. I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. ********************** representative ****************** reached out to the customer and the system was exchanged and the new system was shipped on tracking number ************ - DELIVERED Thursday 8/22/24 at 2:37 PM. The customer confirmed delivery of the system.Should the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.Sincerely,Advanced **************** Incident ID: ********************************Customer response
09/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you so much for your assistance in resolving this matter.
Regards,
*******************
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Get a QuoteCustomer Complaints Summary
2,564 total complaints in the last 3 years.
877 complaints closed in the last 12 months.