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Business Profile

Air Conditioning Contractors

Service First AC Repair & Plumbing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased new ** unit with 10 year parts/labor warranty from Service First in April 2025. This current problem started in April 2024 when the ** was not cooling as usual. Service First techs put dye in the system for a leak test. Refrigerant was also added at that time. Leak test was inconclusive; they advised me to call back if the cooling ability declines again. On June 10th the unit stopped cooling. They came out and saw plenty of leaks in the evaporator coil. The evaporator coil was replaced by Service First the following week. After this coil replacement, the system was not been able to cool effectively; unable to get the indoor temp under 79 degrees F. Service First came out a few more times to find the issue and ended up misdiagnosing the problem as a leak in the copper lines connecting the evaporator coils to the compressor. July 2024: I got a second opinion from **********, sent by ********************. Element was unable to do pressure test due to a restriction or blockage in the evaporator coil Service First had just installed. Element ** tech stated, whoever installed the coil did not replace the coil cabinet and really tried to force the replacement coil into the existing coil cabinet. It is now August 2, 2024 and I had Service First return to reassess the problem. The tech agreed with Element ** assessment that there is a restriction in the evaporator coil and needs to be replaced again. A ***** day estimate was given to me on ETA of a replacement coil. It is now Sept 13, 2024, and nothing yet. The tech from Service First is very responsive on status update requests but puts the entire delay on the supplier. I have never heard from the owner of Service First. We are getting through the brutal summer heat with the help of a window unit and 3 portable ** units for the second floor of our house. I have been extremely patient with them but the company as a whole does not seem too concerned about honoring their warranty they sold to me in a timely manner.

    Business Response

    Date: 10/11/2024

    We received the coil from manufacturer and have already installed it.Customers taken care of.

  • Initial Complaint

    Date:07/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Service first sent technicians out to my house in June 22, 2023 when the air went out due the compressor failing. They came out at the end of June 2022 because the compressor went out and also October 2022 because the compressor. The manager discovered June 2023 that the ******* compressor unit requires a hard start kit but that was not being installed at any if the times that they replaced the compressor. Since this discovery it has been two weeks and the new compressor, with a hard start kit this time, still has not been installed and the technician is not returning my call after I've called the front desk multiple times for an update. The manager texts that the compressor was ordered but it's been 2 weeks and he has no tracking information to provide us even though he said he would.

    Business Response

    Date: 08/01/2023

    Good morning, 

     

    We have made every attempt to get the parts that were needed for this customer. The manufacturer informed us that they had to get the part from the factory which takes time. We have been communicating with the customer any information and updates that have been given to us, we have gone as far as removing his unit and installing a temporary unit at our expense. We have tried to do everything possible to help this customer. As soon as we hear form the manufacturer and receive his compressor, we will install his compressor in his existing unit and reinstall his unit with the new hard start kit. 

  • Initial Complaint

    Date:07/08/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Service First installed a new ac unit and told me it would be a 16 seer system. When I finally received my paper work for warranty and rebates found I paid for 16 seer system but received a 15 seer unit. I asked for clarification but no one ever got back to me.

    Business Response

    Date: 09/08/2022

    This was an an error in paperwork and all necessary paperwork has been provided.

Service First AC Repair & Plumbing is NOT a BBB Accredited Business.

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