Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 7 of 2024 I decided to consider renting out an apartment at Legacy at Creekside in *****************. I opted in not getting the apartment due to my job pushing back my relocation date. I spoke with one of the leasing reps and told them of the changes that were made I was advised by him that I will receive a refund of my deposit of $199 in about a week Which I never received, so I gave the apartment complex a call and inform them that I was still pending my refund. One of the rep stated that the complex was under new management and that they were gonna look into the issue. I have been getting the same answer for the past month and a half with no resolution and no information in regards to the refund. I have emailed and I called them numerous times With no luck I just need someone from the property management company reach out to me and let me know whats going on in regards to the refund with the economy today my back what is to me

• Initial Complaint

  Date:04/29/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 12/22/2023 $210.00 To begin I signed a document for move out September 1 and I came back to speak to a member of management and they had no documentation of the document so I was forced to sign for a date that was for two weeks later even though I was not going to be living in the unit past September 1. This forced me to owe $800 due to a mistake on management behalf. The employee that did this Mistake no longer works at this establishment Then the apartment complex had an employee that no longer worked at this establishment agreed for me to set up payment plans to pay remaining balance and insured that my account wouldnt go to collections as long as I made the payments. I made the payment on time with the proper payment method. January 8 my account was sent to collections with without the payment applied to that amount. My credit report shows that my account is in collections for incorrect amount. I went to the establishment to show them a copy of my receipt of payment and it still hasnt been applied to my account on April 26, 2024. This is a defamation of character that reflects on my credit. It is also very unfair that their employee told me completely wrong information that I followed, which ended up my account and collections with a balance, I am forced to pay due to the fact that management lost a contract with my signature on it.