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Marquis DominionThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
01/23/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am writing to dispute the charges for carpet cleaning and painting that have been added to my account at Catalina at Dominion for a town home. According to the rental agreement, I am not responsible for these charges.I had used the cleaning service provided by the property management company, and the service included cleaning the carpets. I have attached the Express Clean flyer that the property manager sent to me via email for the cleaning service as evidence.I paid $200 for carpet cleaning through Express clean. This is a program through Catalina. It states "carpet clean" is included. We didn't have a dog. We had rugs. There were three rooms that had carpet. The carpet was not new when we moved in and was several years old. There would have been normal wear and tear for this carpet too. Having paid for the ********************* we should not be charged $350 more for carpet cleaning.Regarding the painting charge, the condition of the rental unit when I moved in and when I moved out was in good condition, and it was not needed for repainting due to my actions or neglect. The painting charge is excessive. The rental agreement does not state that I'm responsible for painting nor any touch-**** In *****, fair wear and tear is generally considered to be the normal deterioration that occurs over time with the use of a rental property, and is the result of the intended use of the property. It is unimaginable that anyone living in an apartment would have pristine walls when they leave. Making me pay $350 for paint and $300 for extra carpet cleaning is excessive and wrong. I am requesting that these charges be removed from my account and that my account be adjusted accordingly. I would appreciate a prompt response to this matter. Thank you. Sincerely,*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.