Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went online over the weekend to try and buy checks via the website of the company checksinthemail. I entered all of the required information including my bank routing number but when I reached the very last two fields: state and zip code, it would not allow me to enter the information. Concerned that I had already entered potentially compromising security information I went back and deleted the information in each field. However, this morning I received an email ad from the company. I called and explained how disturbing it was given that I had deleted my name and email. ******* would not allow me to speak with a supervisor to assure me that my personal banking details had not been captured in their system.

  

  Business Response

  Date: 07/18/2023

  We researched ********************* complaint and found that none of the information from his attempt at placing an order was retained in our system.  We have been informed he might have received a marketing email communication that is generated from cookies that are part of the digital footprint during the navigation on the web while putting items in the cart and attempting an order.  We called him to let him know that when he backed out of the order none of his personal information was saved in our system.  We mentioned should he want us to further research, he can forward the email he received to us.  However, ************ wasn't sure if he still had the email.  He was glad to get our call and know the outcome.

• Initial Complaint

  Date:05/10/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of 05/09/23 did not receive order purportedly shipped on 04/21/23. After searching Harland Clarke website for some way to make online inquiry, I was forced to resort to calling a number provided which is the typical phone system with one message after another. After navigating through the phone system to what should have been the very end where a person might actually provide assistance, I got a message that the office is closed. How ridiculous is that? Why not say that in the first place? This is really bad customer service.

  

  Business Response

  Date: 06/06/2023

  We appreciate ******************* feedback on his experience with Harland Clarke and believe we have resolved this matter to his satisfaction.  *********************** placed his check order with First Class delivery service on April 21, 2023.  We informed ************** that his original order was lost in the mail and issued a goodwill credit for that charge of $29.95.  A replacement rush order with the following check range at no charge.  ************** will follow up with his bank to have them place a stop payment on the previous check order.  The replacement order is shown to have been delivered on May 26,2023.  We apologize for any inconvenience ************** may have encountered and continue to review our internal processes for improvement opportunities.
  
  Thank you for allowing us to respond and help with Mr. ****** concerns. 

  Customer Answer

  Date: 06/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:03/16/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ditto to all of the above. But for detail sake:On February 14 2023, I ordered checks and a checkbook cover. I opted for non-trackable delivery. February 18, 2023 I received an email that my orders had shipped. Checkbook cover arrived but to date, March 15, 2023, no checks have arrived. I emailed March 9, 2023 and received this response the following day :"Thank you for contacting Checks in the Mail.Our record shows that the order shipped via **** non-trackable delivery and should arrive now. The checks would have arrived in green plastic packaging with white stripes. The checks themselves will be in a white portfolio-style folder. Can you please double-check if you receive green packaging with white lettering?"After reading the numerous other BBB complaints, I'm sure that my checks were never printed, or never shipped.

• Initial Complaint

  Date:02/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order was never delivered. Checks In The Mail <*******************************>Feb 7, 2023, 8:05 AM (9 days ago)to me Thank you for your recent order! This automated e-mail message is to confirm that your order is ready for production.ITEM: High Security Checks Blue Safety - Singles STATUS: READY FOR PRODUCTION You will receive another automated email message notifying you when your item has completed the production cycle.If you have ordered multiple items, you will receive an email message for each item.Note: We have updated our computerized email system and apologize if this has caused you to receive duplicate emails regarding this product.****************************************************************************This is automated message TC012000 - replies to this e-mail address cannot be delivered.****************************************************************************Express your style in print with our complete collection of personalized stationery and accessories. Choose from 100's of fun designs in notes, flat cards, memo pads, labels and more. Design, preview and order today at ***************************** .

  

  Business Response

  Date: 04/06/2023

  We appreciate the opportunity to address the following complaint:

   

  ******************** had ordered from Checks In The Mail on February 7, 2023 and the package shipped via DHL/USPS method on February 9, 2023.  We received the complaint that he had not received his checks and we had called ****************** on March 2nd but had to leave a message.  Fortunately, we were able to speak to ****************** today, April 5^th.  He states he still has not received his checks and we confirmed he had disputed the charge with the issuer of his credit card.  We honored that dispute and as a result, there is no refund due as he received credit through the chargeback process.  We have made notations on his account regarding the missing package and there is still a possibility that it has just been delayed in transit.  We have made notations on his account to monitor any activity in case the package is returned to us.  We regret the inconvenience and concerns he has experienced with his order and will reach out to him if we have any tracking updates.

   

  Thank you

• Initial Complaint

  Date:01/15/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I am very disappointed and I am asking for a full refund rom the listed above. I order checks from them December 1, 2022 ck#*** for $24.59. To date I have not received them. January 4, 2023 I received an email from them stating my order had been shipped. After not received the checks and sending them 2 emails and 1 letter stating that I called *********** and was told by the automated system the checks are to be shipped Thursday January 17, 2023. How can I trust them? I have absolutely no checks and this leaves me no choice but to order elsewhere which is more money and again I wait for them. Today I went on the website and I checked on the status of order #******** which is my order number and it said no order exists. I am not sure what happened or what is going on but I have have ordered from them many many years and never had this happen to me. Please help me get my money refunded to me as it appears to be a communication error on supplying item that was paid for.

  

  Business Response

  Date: 02/15/2023

  Thank you for this opportunity to address the concerns of our customer, ************************   Our records show that we received her reorder for processing 12/29/22.  The order shipped on 1/4/23 with standard non-trackable delivery as chosen.  We had submitted a refund for her order number ******** on 2/13/23 while researching the BBB complaint she filed for not receiving her checks.  However, we were notified on 2/15/23 that she had just received her package of checks and no longer needed the refund and as a result it was cancelled.  This was good news as we know that there is a heightened concern when a lost package contains checks.  In this case, her package was delayed in transit with USPS.  ***************** is a long-time customer of **********************, and we appreciate her patronage over the years.  We regret the inconvenience and worry she experienced with this reorder arriving so late.  We hope that she will give us the opportunity to meet her check printing needs in the future.

  Customer Answer

  Date: 02/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

   

  Checks in the Mail had so many different responses as to where my checks were.  They left me a VM and said they had no information that I even ordered the checks and that was after I already received my checks.  I am not sure what the different responses were or why but I did notify them I received my checks and not to refund me.  Thank you so much for your help in resolving this matter.  ***********************

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered checks from this company....un beknownst to me, they sent the checks to the post office instead of to my Personal Box at the *** store. They received them back and destroyed them without so much as a phone call.....They said they sent the money back to my bank account but the bank has no record of receiving it and my bank account does not show receipt for the credit. They promised to send me a check and we confirmed my address but I haven't seen a check and its been almost a month. The order # is on the attachment which is the written conversation ...We have had verbal conversations ....my order # is 00-1116358871

  

  Business Response

  Date: 01/27/2023

  Tell us why here...Thank you for this opportunity to resolve the complaint for our customer, **********************  ************** has been a long-time customer of ********************** without any issues as encountered with her order 00-111635887 placed on 10/25/22.  Our records indicate we have the one address on file for her which is the *** box not a **** address.  I have forwarded the tracking number to our Distribution Manager to research what might have gone wrong with the delivery.  I do see that a credit was requested back to her **** on 11/11/22 and am reaching out to our payment processor to find out why it failed to post to her card.  In the meantime, I have called both phone numbers we have for her and have not been able to speak to her or leave a message as the voice mail is full.  I am so sorry this is making further delay.  I will continue to reach out to her to verify the address for mailing a refund check or to offer a faster resolution to credit the funds electronically or process to her credit card directly.  We regret that she experienced the delivery issue that caused her order to be returned to us as well as a delay on receiving a refund.  We can also offer her a replacement order at no charge, but we would want to find out why her package was not delivered the same as her previous orders.  I can provide an update once I speak with **************, and it is resolved to her satisfaction.  We appreciate her bringing this to our attention.

  Customer Answer

  Date: 02/16/2023

  Complaint: 18666672
  
  I am rejecting this response because: They did not provide a contact name and phone #
  
  Regards,
  
  *********************

• Initial Complaint

  Date:12/29/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Date: Friday, October 14, 2022 at 8:37 am Internet Order ID: ********* Description: ****** Shorthair Pointer Checks - Single Shipped on: 10/15/2022 I never received my order. I reached out to their customer service email (as suggested on their internet page) and received an automatically generated email letting me know that someone would get back to me within 24 hours. That never happened. A couple of weeks later I called the customer service number directly. The representative (who barely spoke English) was more concerned on if I "truly reached out via email" as if I was lying. He had no tracking on my checks because it was sent out regular mail. He offered NO remorse to my concerns that my checks were somewhere out in the world for anyone to use. His only suggestion was for me to call my bank. This company should not be allowed to stay in business. Now I am stressed that my checking account is susceptible to theft and their company could care less. Something needs to be done.

  

  Business Response

  Date: 01/27/2023

  Thank you for this opportunity to review the complaint from our Checks in the Mail customer ******************************  Our records indicate that ******************** placed an order through our website choosing the standard non-trackable delivery method at is offered at no charge.  We do have other trackable delivery methods that are also available to our customers online with the corresponding charges.  We regret that the service provided to ******************** was not to her satisfaction, and we will review those communications with our *********** Manager for service failures and training opportunities.  A refund for $27.05 was processed on 12/29/22 back to the **** Credit Card that was originally provided for payment.  We regret the concerns and inconvenience that ***************************** experienced with her check order.  I have contacted our returns department to have them double check if perhaps her package was returned damaged and will follow up with ******************** as well as the BBB next week on the outcome.  We appreciate her bringing this to our attention.

• Initial Complaint

  Date:12/03/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for check online and have been charged and never received them and the company continues to state they cant located them. They have all my pertinent banking information and just cant find them? Order was placed Sunday 11/6/22, total was $24.34. I have emailed back and forth with their customer service a number a times to no avail and now this. I think they are scamming customers and stealing their bank info. Now I have to worry about my checking and routing numbers being out there for anyone to find or take or use.

  

  Business Response

  Date: 02/07/2023

  Thank you for this opportunity to address ******************** concerns.  The original order placed by ******************** on 11/6/22 on Checks in the Mail website shows he had selected the "non-trackable" method of delivery which has no additional fee.  The notations on his account show that our service team did review his email communications and noted that he did not receive his checks.  We, therefore, submitted a replacement order upgrading delivery to a "trackable method" as well as advancing to the next sequential numbers for his checks.  This was all done at no charge.  Per DHL/USPS online tracking, the replacement package with tracking# **********************, was delivered to his mailbox at 1:18 pm on December 21, 2022, in **************, ** 15068.  If he did not receive the replacement, then we can refund his credit card that he used to pay for the order.  We understand the concerns that arise when a check order is not received and that is why we upgrade delivery and skip over the missing check number for the replacement to assist with the situation.  We can even replace the check order on a new account if the customer chooses to close the impacted one after consulting with their financial institution.  There is the possibility that the original package was damaged in transit.  We hope that should ******************** need additional assistance, he will contact our customer service department.  I have made notations on his account in order to expedite his service requests.

  Customer Answer

  Date: 02/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although I do feel their process is flawed as I am quite observant when placing orders online and always want to be able to track the package, even more so with my banking information clearly on display. I do not feel the opt out of tracking was clearly explained, it was baited by free shipping vs cost heavy shipping. These people are trusted with our very sensitive information and showed no remorse for just never finding the original package. Still has never made it to my home. Yes they sent a separate replacement but that was really never the issue as much as my personal banking numbers are floating around out there for anyone to find and use. So yes the put a bandaid on it by sending me a different set but I still feel like they mislead me and the company should be clear *** and more responsible with peoples information. 
  

  thank you for your efforts on my behalf
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:11/07/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered checks on or about 10/30/2022. I received an email that the checks had shipped on 10/31/2022 order number ********! Here it is a week later and STILL no checks. I have left 3 emails with walmart checks to contact me and NO REPLY. I have called 3 times and each time was on hold for nearly an HOUR WITH NO employee ever answering the phone. VERY DISAPPOINTED IN WALMART!!!! I can't reach them and I need my checks ASAP!! I checked the tracking number and it shows checks ARE STILL A WEEK AWAY. The biggest retailer in the world should HAVE SOMEONE AVAILABLE 24/7 TO ANSWER THE ********

• Initial Complaint

  Date:08/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for personal checks and they never showed up.05/14 CHECKS IN THE MAIL *** ************, TX Purchase -$11.95I sent a status request in May and June. In August I sent a message asking for a refund. No response at all.I called them on August 18th to talk with customer service. They had me paying $8.15. For what, I don't know.I asked for a ************ but since their accounting records are inaccurate they couldn't process it. I sent the documentation to the email address they gave me.Fingers crossed.