Financial Technology
FloatMeHeadquarters
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Complaints
This profile includes complaints for FloatMe's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 94 total complaints in the last 3 years.
- 21 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/24/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After not receiving any kind of loan or financial aid that was suppose to be the purpose of this app even after qualifying they still turned me down so I canceled my account why would I keep to keep on giving **** for nothing and I know this is a major complaint of hundreds of people they need to be shut down not 10 min after closing my account they hit my bank twice and caused me an overdraft I emailed they 10 times finally got a reply and it was a bunch of sh,""t he said they weren't responsible for the over draft so they weren't going to return it they owe me ***** overdraft fee plus 199 twice they had no right or permission to take that moneyBusiness Response
Date: 06/10/2022
Good afternoon, we appreciate your feedback and investigated this matter. We take all customer concerns seriously and regret that your experience did not meet your expectations.
Upon review, we found that the customer opened their ********************** account on February 21, 2022. The member was billed their monthly payment via ACH the morning of 5/17/2022 at 5:43:26 AM and the payment was posted by their bank later that day. The billing date was displayed in-app prior to the billing. A cancellation request was submitted later in the day at 2:38pm on 5/17/22, well after the billing had already occurred as scheduled.
An agent politely explained this to the customer and shared resources for how to request a refund from their bank if any bank fees were assessed; the customer additionally submitted a single support ticket and received a reply within one business day (the initial message was sent at 3AM on a Saturday). Unfortunately,the customers responses quickly made it clear that further engagement was not going to be productive.
While we regret that this customer is not satisfied, it is relevant to note that the billing occurred as scheduled (with dates visible in advance under the app membership menu). FloatMe clearly displays the membership pricing in multiple places during the signup process, on our website, in-app under the membership section, and also provides all members with a 30-day trial period prior to the first billing.
While we are disappointed to hear that this customer is not satisfied, our review has shown that an agent promptly provided polite assistance and that the member was properly billed. A copy of support ticket #****** has been provided for the BBBs reference.
Customer Answer
Date: 06/14/2022
Complaint: 17237794
I am rejecting this response because:That's a bold face lie they didn't hit my bank for the payment until after I closed my account it be was stupid I was even telling my mom she was sitting right as soon as I canceled it couldn't of been 5 min and they hit my bank there completely lying again like they in the past about a 100 times read there reviews there bank fraud this company needs to be shut especially the things are people are starving and there stealing money better shut them down before someone gets hurt I want my **** back bastards
Regards,
*************************Initial Complaint
Date:05/23/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have contacted this company multiple times for this issue with NO Results. They blatantly ignore me and refuse to help me. They appear to be a type of loan company I have never used them before. I have NEVER borrowed ANY money from them. Yet they keep charging me money every month. I try to contact them. They ask me for my bank account information like they dont have it. I refuse to give it to them and be recharged and they STILL charge me. For LITERALLY NO ACTUAL SERVICE. i shouldnt be charged for service Im not getting. They have ZERO authorization or reason to be charging me and I have not borrowed anything from them meaning they are guilty of Fraud. Since Ive brought this up to them and they refuse to help me and keep charging and overdrawing my account. Clearly in violation of federal Law. **** company should not be allowed to stay in business and rip off other people.Business Response
Date: 06/10/2022
Good afternoon, we appreciate your feedback and investigated this matter. We take all customer concerns seriously and regret that your experience did not meet your expectations.
Upon review, we found that the customer opened their ********************** account on July 27, 2021. On April 9, 2022 the customer wrote to ********************** support inquiring about their membership charges. An agent followed ** in ticket #****** (attached for the BBBs reference) and explained what the charges were and provided the member with instructions on how to close the account if they no longer needed it. FloatMe provides a variety of tools and services on our platform ranging from budgeting tools to account alerts/insights, to short-term EWA products. The member closed their account on 5/19/2022.
FloatMe clearly displays the membership pricing in multiple places during the signup process, on our website, in-app under the membership section, and also provides all members with a 30-day trial period prior to the first billing. While we are disappointed to hear that this customer is not satisfied, our review has shown that an agent provided polite and helpful instructions and that the member was properly billed fully in accordance with the Terms of Service (available publicly at www.floatme.com/terms-and-conditions)accepted when setting up their account. Therefore, no further actions are appropriate.
We wish this customer all the best in future.
Initial Complaint
Date:05/12/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I requested 40 of float me cash on two occasions and never received the 40 both times but the company took the money out of my bank account. Even though I never received the float. When I contacted their customer service online. The first time I never received and response. Nor have they responded to the second time. I dont believe its fair for them to take ***** dollars from me when I never received the ***** dollars.Business Response
Date: 05/19/2022
Good afternoon,
Upon review, we have found that FloatMe was contacted by ************ on 4/8/22 and an agent provided a confirmation receipt from the bank associated with the card on file with their account. ************ continued to indicate that she had not received the funds, and on 5/11/22, FloatMe opened an investigation on her behalf, cancelled the outstanding $40 balance on her account as a courtesy credit, and followed up on 5/12/22 to inform her of this and shared information regarding the ongoing investigation. Ticket #****** has been attached for the BBBs reference and confirms resolution of this matter prior to our receipt of this BBB notice.
FloatMe has not received any further response since this message. At this time, no further action is available. We wish ************ all the best and look forward to supporting her in the future. Should she have any further questions, please reply to ticket #****** to contact our support team. We apologize for any concerns she may have experienced
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