Reviews

Review Details

• Review fromMarilyn C

  Date: 12/06/2023

  1 star
  On 9/1/23, Precision technician *************************, came to inspect my garage door. He told me my door was old and had a small crack. He tightened the garage door opener to a support panel and oiled the rollers without prior approval and then charged me $250.00. He utilized this technique to give me a sales pitch for a new door. His persistence made me feel pressured. He emailed me the invoice and said I had 7 days. Against my better judgment I relented and paid $1300.00.On 9/21/23, Precision Door came to install. Upon completion I noticed a very large opening on the left side. I explained that this in no way was acceptable. Upon raising and lowering the door I noticed one of the panels was bent. The installer requested I pay the final installment, however, I declined until the door was installed properly and the bent panel replaced. I requested ******* to phone me to get this resolved. To date he never phoned. The installer said a new panel should be available within one week. Two months later.On 11/21/23. ***, from Precision, called telling me the replacement panel was in. On 11/28/23, ***************************** arrived to install. Once finished he asked me to sign a form of completion and pay balance. I asked to have a discussion with the owner of the company before I pay. ***** phoned the office and then threatened me that they could contact the Bexar County Sheriff to come and collect. **** from the office left a message stating they needed to collect $1178.26. Upon returning her call I requested to speak with the owner. **** stated ****** was out of the office. I waited 2 days for a call. On 11/30/23 **** told me she had been instructed to send me a letter and that the owner would not speak with me. The owner should be willing to address any and all concerns with their paying customers. I am a 73 year old retired widow of a veteran and living on a fixed income. This purchase has been a costly mistake both financially and emotionally for me.

• Review fromMargaret H

  Date: 06/28/2023

  5 stars
  Excellent service, quality products and knowledgeable staff. Customer ********************** is wonderful. Everything about my experience with this company was positive. I would recommend them to anyone, and will use them again

• Review fromJohn B

  Date: 01/03/2023

  5 stars
  The service sellsman *************************** was very professional, helpful and pleasant. I was very surprised by his kindness and willingness to make sure we were pleased with his service. In this day and time its hard to let people into your home. But **** was an excellent representation of your company. The garage door was manually and made a lot of noise went it opened or closed. He replaced it was the electric opener. It now opens so smoothly with hardly any noise. Job well done and thank you.