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Find a Location

ARCO has 110 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • ARCO

      19100 Ridgewood Pkwy San Antonio, TX 78259-1834

    • Arco

      1161 S Main St Fallbrook, CA 92028

    • Arco

      1410 East Main St El Cajon, CA 92021

    • Arco

      1410 East Main St El Cajon, CA 92021

    • Arco

      13511 Euclid Garden Grove, CA 92843

    Business ProfileforARCO

    Gas Station
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    17 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    ARCO has 110 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • ARCO

        19100 Ridgewood Pkwy San Antonio, TX 78259-1834

      • Arco

        1161 S Main St Fallbrook, CA 92028

      • Arco

        1410 East Main St El Cajon, CA 92021

      • Arco

        1410 East Main St El Cajon, CA 92021

      • Arco

        13511 Euclid Garden Grove, CA 92843

      Headquarters
      19100 Ridgewood Pkwy, San Antonio, TX 78259-1834
      BBB File Opened:
      11/1/1974
      Years in Business:
      49
      Business Started:
      11/1/1974
      Alternate Business Name
      • Andeavor
      • Andeavor Corporation
      Business Management
      • Ms. Kathleen Kim
      Contact Information

      Principal

      • Ms. Kathleen Kim
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      17 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/11/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      Arco #*****. **************************************************** *************. Incident: 6/10/24 Cashier **** refused to accept Am.Xpress travelers chk so I pre-pd. w/ $100 bill for $45 gas @ PUMP #**. Gave me chg. w/ $50 bill. I asked for smaller bills. She said I would have to wait until another customer made purchase to open register. So I stood there. Finally got change & went to pump. NO GAS. Sent daughter in to tell ****. AFTER SEVERAL MINUTES she did't return so I went in. **** had told her to wait at end of line. **** told me Mgr. ******* was checking cam's claiming I told her pump #6. I asked to speak w/ Mgr. ******* was rude. Refused to let me see cams. I then realized **** NEVER GAVE ME A RECEIPT FOR MY CASH. I asked for my receipt. **** gave me a receipt for pump #6. **** REFUSED TO GIVE ME GAS AT MY PUMP. **** REFUSED TO REFUND MY $45. Said someone else got MY GAS at their pump on their credit card. **** gave me $27.70 back. During this incident, another customer came in with the same problem! **** DID THE SAME THING TO HIM!!! **** TOLD ME TO STOP TALKING TO "HER CUSTOMERS" AND GET OUT OF THE STORE & LEAVE THE PREMISES! I left the store & got his name/# as evidence that ************ ******* are allegedly in conspiracy to commit theft on ARCO customers by running this scam by not giving cash customers their receipt, then falsely accusing them of giving the wrong pump # so they don't get their gas or their money back! I also took pic's of my ********************************** its spot at pump #** as evidence. CASHIER *********** ******* NEED TO BE FIRED FOR THEIR DISHONESTY & RUDENESS TO CUSTOMERS, especially senior citizens such as myself.
      Read More

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Iaroslav R

      1 star

      01/08/2024

      Stupid and illiterate staff works there. The cashier denied selling me tobacco because driver's license I showed him expired a week ago. Then he blatantly denied second time after I showed him a valid passport card because as he said "I can't sell tobacco with"green card". Can't even tell passport from green card, can't read expiration date either as my passport was valid and not expired.

      ARCO Response

      01/11/2024

      Thank you for your email concerning a station employee at the ARCO station.  

      Please be advised that ARCO stations are dealer owned locations, station employees are employees of the Dealer, and the Dealer is responsible for all aspects of their business.

      We will forward your complaint to the appropriate party over this location for handling.

      We appreciate your business!

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