ComplaintsforARCO

Gas Station

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
08/26/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On Sunday, August 18th I tried to purchase two gas gift cards. The attendant was unable to activate the gift cards. My debit card was charged for two gift cards, which I never received. I have two receipts that state the gift card activation failed and there is a supposed refund pending. As of August, 23, 2024 I have yet to receive said refund.
Business response
08/26/2024
I have sent this information to our credit department to get processed. This could take up to 10 Business days until you see your refund in your account.
We are sorry for any inconvenience this may have caused you.

MPC
Initial Complaint
08/23/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The Arco in ******, **, publishes that they have a bathroom for their customers. But, their bathroom is never open to customers. Instead, they claim their bathroom is out of service, & tell people to go to nearby businesses to go to the bathroom, impacting those businesses, so that those businesses have their customers inconvenienced, because of so many non-customers going to use their bathrooms. They use false advertising for a bathroom that they dont let their customers use. This is wrong. It must stop.
Business response
08/26/2024

Thank you for making us aware of this issue and how the station is not offering a restroom to its customers. Unfortunately, you have reached the department that handles the Southern Region of ********** for ARCO sites. This location in ******, ** is handled by ** for the Northern Region. We have forwarded your request to ** for handling and included your email in order that they may reach out to you to provide. Should you need to contact them, they can be reached at ************** or by email at ******************
Initial Complaint
08/14/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On April 23, 2024, I filled my car at the *********** ARCO station. While driving away, I accidentally dislodged the fuel hose. A man from the station informed me that it would cost $100 for a service company to send a technician to reattach the hose. However, my credit card was charged $800 instead of the verbally quoted $100. The Automotive Repair Act mandates that customers receive a written estimate for any repair work and a final invoice detailing the services performed. ARCOs failure to provide this information constitutes a violation of these regulations. Consumer Protection laws require businesses to provide clear, truthful information about the charges they impose. Despite four in person attempts to retrieve the service companys invoice, ARCO refused to provide it, and failure to provide an itemized bill or disclose the nature of the charges is a violation of my rights. The fraud department of Bank of America also attempted to contact ARCO multiple times without success. As a consumer, I have Fair Credit Billing Rights, and I have disputed this unauthorized and fraudulent charge. By not providing an itemized list, ARCO is obstructing my ability to dispute the charge, further violating my rights. The California Civil Code grants consumers the right to receive clear billing and an accurate receipt for credit card transactions, which should include a detailed description of the items or services performed and charged. Since ARCO charged my card without providing this necessary documentation, they have breached my rights. I am seeking assistance to obtain the itemized list of services that justify the $800 charge to my credit card, and an investigation into why ARCO is refusing to provide this information. The significant discrepancy between the quoted $100 and the $800 charged, combined with ARCOs refusal to provide the necessary documentation, raises serious concerns about the legality and fairness of their business practices.
Business response
08/16/2024
Thank you for your email concerning the ARCO station located at ****************************************************

ARCO stations are independently owned and operated, and the independent station owner is responsible for all aspects of their business.

We will forward your complaint to the appropriate party over this location for handling.

We appreciate your business!
MPC
Initial Complaint
07/17/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 6/25/** at Arco I paid $100 cash and recieved a $50 dollar bill ( they do not give me a receipt). I went back on 7/7 and I paid with the same $50 dollar bill they gave me on 6/25/**. Per the cashier ***** he said the bill was counterfit accroding to his machine.I gave ***** all my information and did not receive a follow up about what can be done since the manager Honey or ******* were not onsite.I called the store on 7/12 for a follow up and I spoke with ******* and he had me text a phone ************ stating what happen. I did not recieve a follow up or a resoultion. I filed a Police report on 7/12 #**-02657.
Business response
07/25/2024
Thank you for your email concerning your $50 bill at a Marathon station. Please be advised that all Marathon stations are independently owned and operated, station employees are employees of the owner/operator, and the owner/operator is responsible for all aspects of their business.

Your email did not mention the specific station address, city, and state regarding this matter. We cannot assume the station and it would be a great injustice to mistakenly accuse a station of wrongdoing. Upon receipt of the specific station address, we will forward your complaint to the appropriate party for handling.

We appreciate your business!
Customer response
07/25/2024
Complaint: 21999349

I am rejecting this response because I search the address on bbb and the address auto populated so please not close my case. Again the arco address is ************************************************************

Regards,

***************************
Business response
08/01/2024
We have sent your complaint to the territory manager for handling.
As this arco is independently owned and operated.
Initial Complaint
07/16/2024
Complaint Type:
Facilities Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The gas station has an air conditioner that runs all night at noise levels that are a nuisance to people in my building and keep people up at night.Multiple attempts have been made to talk to the manager and employees to get them to alleviate the situation and they have done nothing to address it.
Business response
07/25/2024
Thank you for your email concerning the air conditioner at a Marathon station. Please be advised that all Marathon stations are independently owned and operated, station employees are employees of the owner/operator, and the owner/operator is responsible for all aspects of their business.

Your email did not mention the specific station address, city, and state regarding this matter. We cannot assume the station, upon receipt of the specific station address, we will forward your complaint to the appropriate party for handling.

We appreciate your business!
Initial Complaint
06/11/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Arco #*****. **************************************************** *************. Incident: 6/10/24 Cashier **** refused to accept Am.Xpress travelers chk so I pre-pd. w/ $100 bill for $45 gas @ PUMP #**. Gave me chg. w/ $50 bill. I asked for smaller bills. She said I would have to wait until another customer made purchase to open register. So I stood there. Finally got change & went to pump. NO GAS. Sent daughter in to tell ****. AFTER SEVERAL MINUTES she did't return so I went in. **** had told her to wait at end of line. **** told me Mgr. ******* was checking cam's claiming I told her pump #6. I asked to speak w/ Mgr. ******* was rude. Refused to let me see cams. I then realized **** NEVER GAVE ME A RECEIPT FOR MY CASH. I asked for my receipt. **** gave me a receipt for pump #6. **** REFUSED TO GIVE ME GAS AT MY PUMP. **** REFUSED TO REFUND MY $45. Said someone else got MY GAS at their pump on their credit card. **** gave me $27.70 back. During this incident, another customer came in with the same problem! **** DID THE SAME THING TO HIM!!! **** TOLD ME TO STOP TALKING TO "HER CUSTOMERS" AND GET OUT OF THE STORE & LEAVE THE PREMISES! I left the store & got his name/# as evidence that ************ ******* are allegedly in conspiracy to commit theft on ARCO customers by running this scam by not giving cash customers their receipt, then falsely accusing them of giving the wrong pump # so they don't get their gas or their money back! I also took pic's of my ********************************** its spot at pump #** as evidence. CASHIER *********** ******* NEED TO BE FIRED FOR THEIR DISHONESTY & RUDENESS TO CUSTOMERS, especially senior citizens such as myself.
Business response
06/11/2024
Thank you for your email concerning the ARCO station in **********

Please be advised that this is a Dealer owned location, station employees are employees of the Dealer, and the Dealer is responsible for all aspects of their business.

We will forward your complaint to the appropriate party over this location for handling.

We appreciate your business!
Initial Complaint
05/30/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I walked into Arco about 9:45 p.m the lady tells me to leave that I cant go into the store for no reason starts yelling in A language that I cannot understand and man that theyre working with her, tell me to leave that thats the owner and theres no reason for her to have talk to me that way or tell me Im not allowed in the store if I didnt do anything to them or I have not had previous problems at the store anything but she told me Im not allowed in there and Im not understanding why other times I want to use the restroom and they literally tell me that the restroom is not working but theyll be other customers walking into the bathroom *********** they wont even let me in the store. Theyll stand at the door and tell me theyre closed, but people will walk right past me into the store and I dont know why they showed this having discrimination problems with me saying that Im homeless when I have a house that I live and Im not homeless, but theyre always have issues with me for some reason when I dont cause any problems.
Business response
06/10/2024
Thank you for your email concerning COMPLAINT at an ARCO station. Please be advised that ARCO stations are independently owned and operated, station employees are employees of the owner/operator, and the owner/operator is responsible for all aspects of their business.

Your email did not mention the specific station address, city, and state regarding this matter. We cannot assume the station and it would be a great injustice to mistakenly accuse a station of wrongdoing. Upon receipt of the specific station address, we will forward your complaint to the appropriate party for handling.

We appreciate your business!
MPC
Initial Complaint
02/07/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I recently went into the Arco in ****** ** and was harassed by an employees son who was loitering in the store. I went in to pay for my gas and was nothing but nice, as I was leaving I jogged a little to my car as it was cold out and the son of the person working, *****************************, her son yelled out the door "****, you better run". That is extremely rude to say to someone who is a customer in the store, let alone to anyone. I followed up with the police and have since filed a report, but I would like a response from the Arco Motley store themselves apologizing for this behavior.
Business response
02/23/2024
Thank you for your email concerning a station employee at the ARCO station at ************************************

Please be advised that this is a Dealer owned location, station employees are employees of the Dealer, and the Dealer is responsible for all aspects of their business.

We will forward your complaint to the appropriate party over this location for handling.

We appreciate your business!
Initial Complaint
10/18/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I went to purchase gas on 09/08/2023, at 3:30PM, I give the attendantJeanette *****, when I went to pump the gas the pump was not cleared, I went back , she rudely told me to give her a minute went back still nothing,I had asked to use pump 3, she then proceeds to tell me no I said pump 2, and that someone else used that pump and my money, I filled out a form, she stated no manager there and they would look at camera footage when manger comes back, I called the next morning only to be told that she was the manager and would be in at noon, then that attendant told me I had to come in and hung up on me
Business response
10/19/2023
Thank you for your email concerning the station employee and your funds on the correct pump at an ARCO station. Please be advised that ARCO stations are dealer owned location, station employees are employees of the Dealer, and the Dealer is responsible for all aspects of their business.
Your email did not mention the specific station address in regard to this matter. We cannot assume the station and it would be a great injustice to mistakenly accuse a station of wrongdoings. Please provide some additional details regarding your incident and include the date and time. Upon receipt of these additional details, we will forward your correspondence to the appropriate party.

We appreciate your business!
Customer response
10/20/2023
Complaint: 20578859

I am rejecting this response because:

The station address: ****************************************************************;

Regards,

*************************
Business response
10/23/2023
We have forwarded your correspondence to the appropriate party.
Initial Complaint
09/18/2023
Complaint Type:
Billing Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
08/30/2020 Approximately 7:30pm I went into the ARCO to pay for gas (53 dollars cash) and went out to pump gas. The gas pump stopped and I removed the hose from the gas, noticed that the pump was continuing to charge me while ****** was being pumped. I got my phone from my car and recorded the incident. I spoke to the clerk and left my number. When I got into the car, I noticed that my gas tank wasnt full. I called today and no answer to resolution.
Business response
09/22/2023
Thank you for your email concerning a pump malfunction at an ARCO station. Please be advised that ARCO stations are Dealer owned location, station employees are employees of the Dealer, and the Dealer is responsible for all aspects of their business.

Your email did not mention the specific station address, city and state in regard to this matter. We cannot assume the station and it would be a great injustice to mistakenly accuse a station of wrongdoing. Upon receipt of the specific station address, we will forward your complaint to the appropriate party for handling.

We appreciate your business!
Customer response
09/23/2023
Complaint: 20549286

I am rejecting this response because:
You were missing information regarding the address to the location. Below is the address requested
***************************************************************** 90280
*************

Regards,

***************************
Business response
10/05/2023
I have forwarded your information to the territory manager over this location.
Customer response
10/05/2023
Complaint: 20549286

I am rejecting this response because:

Regards,

***************************
Business response
10/18/2023
We have sent your complaint to the corporate territory manager for handling.
Customer response
10/18/2023
Complaint: 20549286

I am rejecting this response because:

I still have no resolution for this matter

Regards,

***************************

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforARCO

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Business response

Business response

Business response

Customer response

Business response

Business response

Business response

Business response

Business response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary