Business ProfileforLoyal Home Services

My AC unit did not work in my house. The temperature inside my house was 86 degrees, and the outside temperature was >98 degrees.I called my home warrantee company about the *** and they sent Loyal Home Services to my house. Loyal Home Services inspected the compressor outside my house and told me that there was "a leak" in one of the tubing, and they would need to put in a temporary sealant and freon. They then recommended to me to buy a new AC unit. I told them that my AC unit was only around 5 years old. I asked how much a new unit would cost, and they immediately quoted me a price around $12,000 for a new unit. They checked the furnace unit inside my house and said that there was some "water leak" but did not explain any further about the water leak. All they did was checked leak at outdoor coil, did leak seal and refilled with freon. They also wrote me a quote for a new AC unit for >$12,000 The next day, I checked under the furnace and found half-inch of water in the cold air return box. Unfortunately, the water had seeped into the hardwood floor. I got another HVAC company who had originally installed the furnace and compressor to check on the compressor and there was no leak in the aluminum tubing, but oil was leaking out of the pressure plastic caps. They checked the furnace and found a clogged drain that caused water spill over in the cold air return box. They cleared the clogged drain, installed a new moisture detector and replaced the caps.The AC unit in my house now is now working fine and no water leak in the cold air return box.This is poor and unprofessional conduct of Loyal Home Services, who did not address the real underlying issues of my AC. Instead, they said that my compressor had a leak when it did not, and tried to sell me a new AC unit for over >$12,000.