Lube Services
Pit Pros IncThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
07/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We have been going to this place for years there are new owners now. My daughter went to get a oil changed I noticed there was oil in the driveway coming out of her car. I told her to take it back and have it looked at.. The mechanic looked at it and told her that it was excess oil from the oil changed he took a picture and showed her the picture that he cleaned it up. Not even 48 hours Later her car's broke down on the freeway we had to have it towed . figure out what was wrong with it decided to check the oil no oil pug the oil is just flowing out like crazy.. We had it towed to the shop we went into pit pros the next day to tell them what had happened of course they denied they did anything wrong. I got ahold of the manager and told him that yes something's wrong your guy Should have checked the oil when she brought it in, now we find out that the engine actually seized .The manager of pit pros went to the dealership to look at the car and the mechanic there told him that the oil plug came out. Last I heard the manager was going to fill out a Incident report and send it higher up I'm assuming to their insurance companies they can fix my daughter's car but I haven't heard anything from them and when I call they act like they don't know who I am. I guess it's time to get a lawyer if this doesn't get fixed soon.. Probably asking why did my daughter keep driving the car while she's young and 1st car and the guy at **** pros told her everything was fine.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.