We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Meats

Backyard Butchers

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Meats.

Complaints

Customer Complaints Summary

  • 117 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/20/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I love Ribeyes of good quality and frequent Steak houses to have a greet steak. We decided to stop and see what these Ribeyes were all about. It was outside Tractor Supply in ************, April 19th. The young man persuaded us to spend over $300. We cooked a very thin Ribeye and Strip steak. It was terrible. It made me sick. This is terrible business. It is made to look like its great quality and you are getting a lot. It will be a long time before I can even eat steak again. We would like refund so we do not get sick again.

    Business Response

    Date: 04/21/2025

    Hi there, I'm so sorry to hear about your recent experience thats never the impression we want to leave. We take quality concerns seriously and want to make things right for our customers. Wed appreciate the opportunity to assist you directly and work toward a resolution. Please reach out to us at ******************************** so we can help.
    Thank you,
    *********

    Customer Answer

    Date: 04/21/2025

    Complaint: 23228719

    I am rejecting this response because:
    I want this resolved through BBB and documented for anyone else that gets sick.
    Regards,

    ******* ***** *****

    Business Response

    Date: 05/09/2025

    We understand your concerns and truly want to make this right. However, for your safety and privacy, we do not recommend sharing any personal or sensitive information through the BBB, as it is a publicly visible platform.
    We kindly ask that you reach out to our customer service team directly so we can fully investigate and resolve this matter. Once we've had the opportunity to assist you, you're more than welcome to update your review accordingly.
    We are committed to addressing your concerns and appreciate your cooperation in working with us directly.
    Thank you.

  • Initial Complaint

    Date:04/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2-19-2025, I spent $350.94 on several boxes of steak and chicken. The steak is like tearing trying to cut through a piece of leather, thin, hard to chew. The chicken and steak both look and feel slimey out of the package. I thought maybe it was just the first one or two I ate. After eating, I was in the bathroom not but 10 minutes after. I feel for the sales *** when I pulled up to the parking lot. You can tell he was just trying to get paid but I fell for it. I thought what a great deal. I sincerely regret that and the money I spent.

    Business Response

    Date: 04/30/2025

    Hi there, Were so sorry to hear about your experience and appreciate you bringing it to our attention. This isnt the quality we aim to deliver, and wed like the chance to make it right. Please email us at ********************************************************** so our team can look into this and help resolve the issue.

  • Initial Complaint

    Date:03/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    03/16/2025, I paid ******. I was upsold 2 boxes of meat. It looked decent with the first box he had shown us but the meat is absolutely terrible. Its like chewing leather, Also the second box that was sold to us. The meat is old! The color isnt even the same at all as compared to the first box. Its only been a day since I purchased the meat and would love a full refund. I would be more than happy to return anything unpackaged meat. I was okay with the meat being thin but its an absolute no for me when the meat is brown. I have reached out through their website to get a refund. Hopefully I will hear back. If you can see in the photo provided. The meat to the left looks fresher. That was the box shown to us originally. When we got home and opened the other box, the meat to the left of the photo was the old meat that was also sold to us.

    Business Response

    Date: 03/20/2025

    Hello there, Im sorry to hear you were unsatisfied with your purchase, but Im glad our customer experience team was able to assist you. If theres anything else we can do to help, please dont hesitate to reach out!

  • Initial Complaint

    Date:11/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/15/2024 I purchased a box of premium beef cuts, variety pack, for $175.00. Was told all cuts were **** and all premium high quality beef. We tried some that night and the following night and all of it was like eating leather. Couldnt even chew it. Ive called the company several times and left messages but no response. I tried again today and never even got a voice message. I feel this is not legit and would like a return of payment. I paid with my credit card and was sent a receipt via email.

    Business Response

    Date: 12/11/2024

    Hi there. Im very sorry to hear about the issues with the premium beef cuts and the trouble reaching us. We take pride in providing high-quality products and excellent customer service, and I apologize if we fell short in your case. Id like to help resolve this promptly. Please contact me directly at ********************************************************** with your order details, and Ill ensure we address your concerns and process your refund.

  • Initial Complaint

    Date:05/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MAY 16TH 2024 i STOPPE FOR THE RIBEYES THEY HAD ON FACE BOOK AND LET THE GUY SELL ME $400.00 AND $10 TOP I GAVE SOME TO MY DAUGHTER AND SON . THEY BOTH SAID IT WAS BAD AND THEY COULDNT EAT IT . I COOKED 6 DIFFERENT STEAKS FOR MOMORIAL DAY AND THEY WERE ALL EITHER MUSHY OR SO TOUGH . HAD TO THROW THEM ALL AWAY . I EMAILED THEM SEVERAL TIMES NO RESPONCE . I HAD NEVERAL RIBEYES 1/8 INCH THICK . IT WAS ALL A JOKE . ************

    Business Response

    Date: 06/05/2024

    Hi there. We are so sorry to hear you weren't happy with your purchase! Customer experience is very important to us, so we would love to follow up with you to see how we can make this right. If you would, please reach out to us via ******** or backyardbutchers.com (red chat button in bottom right corner), and we will be happy to assist you!

  • Initial Complaint

    Date:05/28/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went there for a 20 steak for $39, I was upsell to a $330 box and the 20 steaks fro free, I ended up getting 10 stakes online and the size does not match at all what they show on their ads, everything small and bad quality

    Business Response

    Date: 06/05/2024

    Hi there. We are so sorry to hear you weren't happy with your purchase! Customer experience is very important to us, so we would love to follow up with you to see how we can make this right. If you would, please reach out to us via ******** or backyardbutchers.com (red chat button in bottom right corner), and we will be happy to assist you!

    Customer Answer

    Date: 06/05/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    B GP

  • Initial Complaint

    Date:05/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sunday May 12, 2024 I saw a feed on my social media about a pop up meat purveyor advertising 20 ribeyes for $39.00. My wife and I took a ride to the lot they were set up in and engaged a fast talking young man who sold me on a variety pack of their so called steaks. *** tried the steaks and they are horrible. They look funny out of the package and are mostly inedible as they are very tough. I wish I had looked at the many bad reviews that they already have before making the trip to purchase from them. I believe that they are ripping people off by claiming their product is USDA prime meat, grass fed and locally sourced. I will not consume another bite and will throw away everything I have in my freezer that came from this company. I respectfully request that I be refunded the full price I paid.

    Business Response

    Date: 05/24/2024

    HI there! We are so sorry to hear you weren't happy with your purchase! Customer experience is very important to us, so we would love to follow up with you to see how we can make this right. If you would, please reach out to us via ******** or backyardbutchers.com (red chat button in bottom right corner), and we will be happy to assist you!

    Customer Answer

    Date: 05/24/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***************************

  • Initial Complaint

    Date:05/15/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Backyard Butchers had a truck pop up sale in ******, ********* on Saturday 5/4/2024 in front of the local Tractor supply. I received 20 free ribeyes. Purchased The Surf and Turf At $389.00. Sales Tax of $26.26. Totals $415.26. Then you are ASKED by the sales person..***** to leave a tip as that is what he works for. 10% was the first option. I chose that in good faith. $41.53 was calculated into the $415.26 fee for purchase. Tipping on the sales tax as well. Total of $456.79. I was told I would be 100% satisfied or my money back. It was written on various banners and it also states that on their website. The free Ribeyes were like shoe leather and paper thin. They were inedible basically. Next I tried one of their Strip steaks. Also inedible. Then I tried the Wild caught Argentine Shrimp part of my package. They were filled with Sand, also inedible. I did not eat anything else and the rest of my purchase in taking up space in my freezer. I contacted them May 7, 2024. I got a quick response to fill out a "refund request form" via e-mail. I did so that day. I was responded to by *******, May 7, 2024 via e-mail who said it will be reviewed and someone would contact me in 3-5 business days. I emailed them May 14, 2024 to tell them they failed to respond to my refund request. I am currently getting no response. My order number was ******. I have payment ID numbers and order ID numbers available upon request.

    Business Response

    Date: 05/24/2024

    Hi there. This customer was issued a refund back on May 16 and was sent a refund receipt via email.

    Customer Answer

    Date: 05/26/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *******************

  • Initial Complaint

    Date:05/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Selling beef off truck at Tractor Supply in ********* ** advertising 20 ribeye steaks $39.99 which we bought along with $365 worth of other steaks!!! The ribeyes are very small & tissue thin !!!! All the steaks are so tough you can not chew them, so are all the others !!! We havent been able to eat any of this meat it is I dont know what kind of meat they sold us , but alot of people are upset. Planning a Class Action Suit !!!!

    Business Response

    Date: 05/24/2024

    Hi there! We are so sorry to hear you weren't happy with your purchase! Customer experience is very important to us, so we would love to follow up with you to see how we can make this right. If you would, please reach out to us via ******** or backyardbutchers.com (red chat button in bottom right corner), and we will be happy to assist you!

  • Initial Complaint

    Date:05/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased multiple boxes of steak, chicken and shrimp. They looked like a legitimate company outside of tractor supply and I asked a couple people what they thought. They said it looked good. I went home to cook some of the meat and it had a weird smell, didn't taste right. So I looked up reviews on the company and found out they have horrible reviews and are considered a scam.

    Business Response

    Date: 05/24/2024

    Hi there. We are so sorry to hear you weren't happy with your purchase! Customer experience is very important to us, so we would love to follow up with you to see how we can make this right. If you would, please reach out to us via ******** or backyardbutchers.com (red chat button in bottom right corner), and we will be happy to assist you!

Backyard Butchers is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.