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            Business ProfileKCI USA Inc

            Medical Equipment

            Contact Information

            8023 Vantage Dr

            San Antonio, TX 78230-4726

            (800) 275-4524

            Customer Reviews

            1.07/5

            Average of 15 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            12 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 48

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            8023 Vantage Dr, San Antonio, TX 78230-4726
            BBB File Opened:
            10/1/1976
            Years in Business:
            48
            Business Started:
            3/30/1976
            Business Started Locally:
            3/30/1976
            Business Incorporated:
            3/30/1976
            Type of Entity:
            Corporation
            Alternate Business Name
            • Acelity L.P. Inc
            • Kinetic Concepts Inc.
            Business Management
            • Ms. Debra Ojeda, Customer Advocate
            Contact Information

            Customer Contact

            • Ms. Debra Ojeda, Customer Advocate
            Additional Contact Information

            Fax Numbers

            • (210) 255-6390
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            12 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/05/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I would like to report a company called 3M/KCI, this company has been a nightmare I was admitted to **************** on Feb/19/2024 it was on a Monday I was in the hospital till February 28 the social worker taking care of my case her name is ******** and the person taking care of my case in 3M/KCI medical equipment is **************** went in the hospital due to a surgery and I got an E. coli infection. I have to be sent home with a Wound Vac for two months due to my surgeon till this day we are on March 5. I have not received Wound Vac to my house and this lady ******* has an excuse every time we call her she even has an excuse with the social worker that shes missing more documents when all the documentation has been sent from the doctors to a family doctor, he was able to get me a wound VAC and he installed it after I left the hospital on Friday yesterday, March 4 he removed the wound VAC to check my belly button area and the machine removed 150 cc of puss out of my abdomen if this machine wasnt installed, I wouldve been back in the hospital with infection again, and my life wouldve been a risk there there has to be measures done for these companies that do this because things to a medical doctor that I have in my family. I have the machine on and I didnt have to go back to Hospital, but this is crazy for people that go through this that could die because of negligence of a company that does not do the job.KCI LLC ******************************************************************* Tl# *****************
            Read More
            Read 11 More Complaints

            Customer Reviews

            15 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Joe C

            07/11/2024

            KCI/Solovent/3M company claimed that I did not have a wound vac. I had been using it for 9 months. They refused to send supplies despite multiple people supplying them with information. **************** initial contact said they dont have an account . The next level supervisor said I had no account , yet he ordered supplies for my non existent wound vac. It should not take 5 to 6 phone calls to obtain supplies for a wound vac. They have continued to bill my insurance daily for 9 months though.Please use global medical or another company that treats you well, is easy to communicate with and is organized enough to know their customers.
            Read 14 More Customer Reviews

            Local BBB

            BBB serving the Heart of Texas

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