Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my car was worked on , and "repaired"without my approval- or agreement on what was done as well as lieing about the payment type given , multiple attempts were made to get a full explanation of the invoice and work order :explaining what i dont understand , what exactly was done . the company refuses to explain the work order not made by me - also my signature was forged. as i took the liberty of going in 3 seperate times obtaining a new work order each time - each bill, and work order was different: . with different information . as well two of them had a different signature that was not mine . the final time i obtained a recipt on feb 20 2025 I ask them to give me the signature page . i was told spedically there was no signature at pick up . as i already knew that i did not approved or get notfied what was done . i just picked up the car .after a break into my car right after that as well as looking at the work order that made no sense i called the service advisor he was more then withholding info . when just simply being asked to explain what the work was ... i want a full refund in the cash payment type they documented they recieved . as the work orders also state parts are warranted for ************************************************* approve any work done nor can get a truthful explanation of all different work orders im looking at . i want a full refund of the work done totallying in *******

  Business Response

  Date: 03/10/2025

  Good morning, ******. I appreciate you bringing your bad service experience issue to our attention. I have reviewed your paperwork with my service manager and see that all signatures and approvals are documented with your approval for the repair. We would like to invite you in to set down and review all of your paperwork with your service advisor and my service manager in hopes of clearing any doubt that you have. When would be a good time? 

• Initial Complaint

  Date:03/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was initially contacted by Ancira Chevrolet regarding selling my vehicle after receiving an offer of $23,400 from another dealership. During our communication, I specifically asked if they could beat this offer. Their representative responded via text, explicitly stating, "If you can bring the vehicle in with the offer the other dealerships gave you, we could top it." Relying on their assurance, I drove the vehicle to their location, incurring unnecessary expense and time. After inspecting my vehicle and acknowledging it was in excellent condition, Ancira Chevrolet unexpectedly offered only $20,000significantly below my existing offer of $23,400.I feel this constitutes deceptive business practices, as I would not have traveled to their dealership had they not guaranteed a better offer. Their actions appear to be in bad faith and misleading, resulting in unnecessary costs and inconvenience.

  Business Response

  Date: 03/12/2025

  Good afternoon Mr. ******** and thank you for bringing this to our attention. I would be happy to discuss this with you at your convenience in hopes of clarifying any misunderstanding. My direct line is ************. I look forward to hearing from you. ******* ***** GM/VP Ancira-Winton Chevrolet

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 18, 2024, my mom and I purchased a 2019 ***** Acadia from Ancira Winton Chevrolet. It was on a Friday evening. As I was driving the vehicle home, I got pulled over by **** and he gave me a warning for having one of the front headlights not working. I continue driving and notice that the vehicle was doing 3500 RPMs while I was driving 45 miles and hour. Icalled my sales person personal cell number and he said that the dealership will be close on Saturday but will reopen back on Sunday. I parked the vehicle at home all weekend and did not drive it since the service department was closed on Sunday. I took the chance and drove the car to work Monday morning since I had to get to work. The vehicle was doing close to 4000 RPMs at *************************************************************************************************** After some attempts, I was able to turn the vehicle back on but died on me again before reaching my work. After work, I slowly and carefully drove the vehicle back to the dealership for service. The vehicle has been there at the dealership since then. I called the dealership and tried to see about they putting me in a different vehicle and they said they the only way is to trade out of the vehicle since I signed the contract. I feel that I shouldn't have to pay for something I did not use. I lost my down payment and my credit is going to be ruined because of this. They wanted to put me in a new vehicle but my payments were going to be 100 more then what my original pay of 579 was. They said they have to offset the balance of the Acadia into the price of the new vehicle. Why do I need to pay for something I did not use and sometime that shouldn't have been out for sell with all the problems the car had? I just want my down payment back or get a new vehicle without having to put any additional charges into it. I need help. we are desperate cause we need a car for my mom's doctor's appointment. Please help.

  Business Response

  Date: 01/30/2025

  Good afternoon, Mr. ******* As you know, you and I have had several conversations about your vehicle, and I do apologize for the issue with your vehicle in the beginning. As I know that you are aware, you did purchase the vehicle AS IS No WARRANTY however, we did agree to repair your vehicle at NO COST to you and we also agreed to make your first payment to show that we do value your business and want to try and help you best as possible. You did agree to this with me, and we have in fact repaired your vehicle and it is safe to drive and ready for you to pick up and enjoy. You then called me and asked if we could TRY to trade you out of it and we did just that however, because of the balance owed on your vehicle as well as your credit history and interest rate, we understand that this is out of your budget. You have not lost your down payment as you still have your vehicle. Your credit is not ruined unless you choose to not make your payments. Your vehicle is here at the dealership and is ready for you to pick up and enjoy. Thanks, Mr. *******

  Customer Answer

  Date: 02/03/2025

  Complaint: 22876786
  
  I am rejecting this response because

   

  I am assuming this is Mr ************ I do appreciate the fact that the dealership agreed to fix the vehicle at no cost to me since I never actually took possession of the vehicle and especially you offering to make the first payment since the vehicle has been in your service department for 2 months and still there.  I did try to pick up the vehicle but it is still not safe to drive.  The **** are still at 3000-45000 while driving 45 miles an hour and that is not normal.  That vehicle is not safe to drive let alone sell.  As far as the trade, I feel I shouldn't have to be panelized for something I did not use at all and that is what is happening, I'm being punished for the mistake of the dealership not checking their vehicles as they should.  You mentioned I did not lose my down payment, I would like to pick up my down payment so that I may try and purchase a vehicle elsewhere since we still need a car or put me in the other vehicle with the same payment, a payment I can afford.  Thank you.
  Regards,
  
  **** ******

  Business Response

  Date: 02/03/2025

  Yes **** this is Mr. ****** I will address each item to your response. First of all, you did take delivery of your Acadia as you stated in your first complaint that you were driving it when it acted up and you did drive it to our service department. We did address your original concern. Your Acadia needed a battery which we did replace. Our shop ******* has personally driven your Acadia and has determined repaired and safe to drive. We are still offering to refund your first payment to you as a good gesture, as well as repairing your Acadia at no charge. This is all that we can do, Mr. ******

  Customer Answer

  Date: 02/04/2025

  Complaint: 22876786

  Thank you for your help but we will it be taking delivery of an unsafe vehicle.  How soon may I go by and pickup my down payment?
  
  Regards,
  
  **** ******

• Initial Complaint

  Date:11/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found a Jeep Cherokee online at this dealership. I live in ****** and contacted the dealership telling them I wanted to buy the vehicle. I told them it would be registered in ** and I would pick up the vehicle in ** after the deal was closed. They kept insisting the vehicle had to be registered in ** which I knew was not true. After I thought they understood, they told me what the final price would be including their document fees and the fees to be sent to ****** for registration. After I wired the money and left ****** for visit to ** and eventual trip to ** to visit relatives and pick up the vehicle. After arriving in **, they called, said the vehicle had to be registered in ** and there was no other way. I disagreed. They wanted to send the money back to me, I wanted the Jeep. The dealership finally said there was a way around it all and they would "eat" the ** sales tax and I would pay the same. I said that was OK but I wanted the money refunded that they had charged to register in AK because I would eventually have to pay that fee. Eventually we were back to the dealer registering it in ****** and me signing a ** DMV form that excluded sales tax for vehicles being sold out of state. I thought the deal was done. They were going to send the documents to sign to an Address in **********, ** where I get mail (my cousins house). The next day I get a call saying I had to have insurance on the vehicle before they would send the documents to sign. Since I had never seen the documents and exactly what I was paying I told them I would not get insurance till the paperwork was signed and I was officially the owner. They said they couldn't. I finally told them I didn't know if my insurance company would allow me to insure a vehicle that I did not own yet but I would try to get the (curse word) insurance. Theycalled back and said they didn't want to deal with me and were sending the money back, which they did. So now I sit in SD with my money tied up and no vehicle.

  Business Response

  Date: 12/02/2024

  Good morning, Mr. ****** I first want to apologize for the series of unpleasurable events. Titling a vehicle out of state can be cumbersome when dealing with Tx laws. Although we want to accompany all customers who choose to purchase vehicles from us, we do have a responsibility to follow Tx laws/rules. I am aware of the frustrations on both your side and ours during the negotiation of the Jeep purchase. In all due respect, Mr. ****** based on the frustration and confusion between both parties, we did choose not to do business. Thank you

  Customer Answer

  Date: 12/04/2024

  Complaint: 22551255
  
  I am rejecting this response because: This dealership knows the Texas laws. They told me after I expressed my frustration with them that they sold over 200 cars a month and several per month to out of state buyers. They knew how to title in ****** and had initially charged me those fees, I think. They never would show me what fees were being charged. I think there was more to the story than how complicated it is to work with "Texas Laws". I spent over a year looking at vehicles online before I found the exact Jeep that I wanted and if they are going to sell to people online, I'm guessing they are from out of state. I won't be back in ****** till January and hopefully the check for over $28K can be cashed. My money has been tied up and lnow even if I were to find a replacement vehicle, I would not be able to buy it. Anyone doing a BBB search as to the credibility of this dealership needs to be aware if they are from out of state and expecting to have their new purchase titled in the state they live in they will have issues.
  
  Regards,
  
  *** *****

  Business Response

  Date: 12/04/2024

  I apologize again for the inconvenience, Mr. ****** While our goal is to earn every customer's business, sometimes things just do not work out. I wish you the best in finding your future Jeep.

• Initial Complaint

  Date:09/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 6, 2024, I brought 2016 chevrolet silverado to try to get Android Auto working on radio/entertainment system. Basically the only work done that day was adding Android Auto software update to vehicle. originally, the service writer said they may have to add something to get software working. In the end , nothing had to be added to get software working, but I got to 2 hours waiting. The charge for work was $225+tax which I feel is excessive considering just adding a software update. That is the reason for BBB complaint.

  Business Response

  Date: 09/13/2024

  Hello, **************. I am in receipt of your unfavorable BBB complaint. We value and appreciate your business. I first want to say that I'm sorry that you feel your experience was not a good one. I do wish that you would have allowed my service manager or myself to have had the opportunity to visit with you about your experience and to maybe help come to a resolution before getting to this point. Unfortunately, with your truck being out of the factory 3yr,36k warranty, software updates are not covered and do require 1 1/2 hours for the technician to perform the update. After reviewing your service ticket and looking at the service advisors' notes, I do see that you were quoted the $225 software update charge and that you did agree to the charges before the service was performed. Our service **** performs software updates quite often, and we do explain and price all service charges upfront with each and every customer.

  Customer Answer

  Date: 09/15/2024

  Complaint: 22272994
  
  I am rejecting this response because: it should be more important to treat a customer fairly than it is to make a fast buck.

   

  
  Regards,
  
  *****************

  Business Response

  Date: 09/16/2024

  I'm sorry that you are unhappy, **************. We do charge every customer the same price for reprogramming based on the year make model and timeliness of the reprogramming required. These charges are explained to each customer with customers approval required before performing the repair.

  Customer Answer

  Date: 09/16/2024

  Complaint: 22272994
  
  I am rejecting this response because:
  

  I was never told  I could talk to managers regarding reprogramming cost. Ancira is more interested in making a fast **** and less interested in customer satisfaction.

  Regards,
  
  *****************

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new truck 2024 from Ancira Winton Chevrolet in August 2023. While in service for a transmission issue the truck was struck by an employee of the dealership. I have made several attempts to resolve this issue through the dealership only to be lied to. I have spent an exorbitant time attempting to resolve both the transmission issue and the truck losing value being involved in an accident. Ancira has repeatedly avoided taking responsibility. Attempting to sweep this incident under the rug.

  Business Response

  Date: 04/15/2024

  Good afternoon, ************. In response to your complaint, we do sincerely apologize for the damage that was caused to your truck while in our service department. As you are aware, we did accept responsibility and repaired your truck in our body shop by replacing the entire door back to factory specs and not just repair and repaint. We also have offered to pay you an additional $1000 as a good will, as well as put your truck on the lot and retail it, pay it off, and give you any and all monies left over. You refused our offer. In hopes of resolution and going above and beyond, we then offered to write you a check for $52,000 which would pay your truck off and leave you with no outstanding balance of debt with a time frame to accept, and again you refused our offer. We feel that we have gone above and beyond within reason to try and resolve your issue however, you have refused all offers made to you. At this time, we have nothing left to offer. Thank you 

  Customer Answer

  Date: 04/15/2024

  Complaint: 21576989
  
  I am rejecting this response because:

  I have not demanded anything of your dealership but asked for the opportunity to work towards an amiable solution. I expressed that 1k was a lot less than depreciated value of the vehicle and NEVER rejected any offer. I have repeated asked for the terms of the buyback. April Ancira demanded that I come to the dealership on Friday or this weekend which was not feasible for my family. I only asked for the opportunity to go over the terms offered in the buyback this week. Terms have not been sent to me in detail only in a personal message on messenger. (See attached communication) Nothing was lined out in writing. I would expect that that any consumer would be afforded an opportunity to either accept your terms or negotiate them in a realistic time frame. In no manner have I ever rejected any offer. I have welcomed the opportunity to sit down and go over the terms of a buyback option. I have attached the communication between myself and April to clarify any misunderstanding of rejecting any offer or attempt made. I would like to work towards an amiable resolution. 
  
  Regards,
  
  *******************

  Business Response

  Date: 04/16/2024

  Good afternoon, ************. We do not feel that there is anything left to offer that you would deem amicable. Our final offer expired on Sunday April 15th. Thank you 

  Customer Answer

  Date: 04/16/2024

  Complaint: 21576989
  
  I am rejecting this response because: An offer does not demand acceptance but a response. At no time has your offer been rejected. I have only asked that I be communicated the terms of this offer. ***************************** had mentioned a consignment option in which I think is unfair. I have only asked for the details of the offer and was not available this weekend to sit down, go over, and make any determination. I was told the only place to meet was in ******. I only ask that we collaborate constructively this week. I would think that any option provided that your dealership would give the customer time to make the decision as well as go over terms. I have not been given terms or a reasonable time to decide upon these terms. I have the right as a consumer to know the terms of your offer and be given a fair timeframe to decide.  As I have stated I have spent months and exorbitant amounts of time and effort, making several trips down to your dealership to address the issues I have experienced. My time is worth something and so is yours. I would expect that I would be given not only the terms to the suggested option of a buyout in writing but also a reasonable timeframe in which to make a decision. I would like this option in an email and sufficient time to weigh my options. Thank you for your attention to this matter. I look forward to resolving it and moving forward without any further time lost.
  
  Regards,
  
  *******************

• Initial Complaint

  Date:01/18/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new truck in Nov23 and I'm still waiting on title paperwork that notifiesww the *** of the title change so I can register the vehicle. I've called multiple times to the dealership and left messages but no one gets back to me or answers their phone. I now am facing late fees from the state because I cant register the truck. My temp tags from both the dealer and the extended temp tags from the *** expire today.

  Business Response

  Date: 01/19/2024

  Good afternoon, Mr. ******** I am in receipt of your BBB complaint and want to apologize for the inconvenience and extended time that it has taken to get your truck registered. It is equally as frustrating on our end as well. We have sent multiple forms requested by the *****************, and they have rejected most of them. I did check the status as of yesterday, and the ***************** is now requesting additional forms in order to get your truck registered. We do use a 3rd party company for ALL out of state transactions, and they tell ** that ******** is very difficult in their requirements. Anyhow, I have requested a 30-day extended tag for you and can *** it to you ASAP. Please let me know what a good mailing address would be in order to expedite this extended tag for you. We appreciate your business and your services, sir. I will continue to work on this for you and will wait for your response on a good mailing address for your extended tag.

  Business Response

  Date: 01/19/2024

  Good afternoon, Mr. ******** I am in receipt of your BBB complaint and want to apologize for the inconvenience and extended time that it has taken to get your truck registered. It is equally as frustrating on our end as well. We have sent multiple forms requested by the *****************, and they have rejected most of them. I did check the status as of yesterday, and the ***************** is now requesting additional forms in order to get your truck registered. We do use a 3rd party company for ALL out of state transactions, and they tell ** that ******** is very difficult in their requirements. Anyhow, I have requested a 30-day extended tag for you and can *** it to you ASAP. Please let me know what a good mailing address would be in order to expedite this extended tag for you. We appreciate your business and your services, sir. I will continue to work on this for you and will wait for your response on a good mailing address for your extended tag.

  Customer Answer

  Date: 01/19/2024

  Better Business Bureau:
  

   

  My home address to send the temp tag is:

  **** **********

  ****************, ** 80924

  Thank you.

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **********************

  Customer Answer

  Date: 01/19/2024

  Complaint: 21165918
  
  I am rejecting this response because:

   

  My home address to send the temp tag is:

  9249 **********

  ****************, ** 80924

  Thank you.

  
  
  Regards,
  
  **********************

  Business Response

  Date: 01/19/2024

  Thanks for your quick response, Mr. ******** Your extended tag will go out this afternoon to the mailing address that your provided. It should arrive to you tomorrow. I appreciate your patience and assure you we are doing our best to work through the ******** registration process

  Customer Answer

  Date: 01/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **********************

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2021 Chevrolet Silverado with ***** miles has a warrenty problem that prevents me from driving my truck . I have been told the part is on back order . My truck has been at ANCIRA WINTON Chevrolet service department for a moth . Two weeks ago they said they would provide a rental for me ***** enterprise contacted me I was told they had a vehicle for me to pick up but I would be liable for weekly taxs on vehicle for the amount of $114.87 . Due to ANCIRA only allowing $42.00 per day . Two weeks later I still dont have my truck or a rental. **** with ANCIRA has not resolved the rental issue and he told the rental company they have to get an approval from *** .I am assuming that is jakes boss. Well like Ive mentioned its a month later now and i dont have my truck or a rental. And when I call to inquire on my truck or rental issue I. Am told by receptionist that **** or ****** are busy . So I request a call back and they do not return my calls . At this point I am extremely frustrated.By the way my truck prior to this my truck spent 2 weeks at this same shop for warrenty related issues with my trucks diesel system break system and a computer upgrade needed . Two days later it went right back in for its current issue.My name is ******************************* Cell *********** Email is *************************** What I want is my truck fixed and returned. And if parts are not available or on back order . I want a rental car paid in full by ANCIRA WINTON Chevrolet service with out any out of pocket cast to me. As these items are warranty items .

  Business Response

  Date: 04/21/2023

  Good morning, ****************. I spoke with my service manager, ********************* this morning, and I understand that you are currently in a loaner vehicle at no charge to you. He also told me that your part is due to release next week and that ****** is going to reach out to you an update you as well. Sorry for the delay as we are at the mercy of the large amount of nationwide parts delays/back orders . Our goal is to get your vehicle repaired as quickly as possible and back to you to enjoy. We appreciate your business, sir. **** a good weekend

   

  *************************- VP/GM

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a vehicle towed to their repair shop, after being instructed to do so by the service repairman. The manager ******* refused to let my tow truck driver drop off my vehicle, was extremely rude, and insulting. I spent $400 towing my truck to the shop, and another $400 to tow my truck back home.

  Business Response

  Date: 03/20/2023

  Good morning, ***************. I'm sorry to hear about your experience with **************** and our service department. Mr. ***********;did share this incident with me late Friday afternoon. From what I understand is that when your vehicle arrived, **************** noticed the condition and age of which your vehicle is in, as well as evidence that the engine was lying in the vehicle not even installed, and lots of missing parts and mechanical issues in which appeared to be more of a project or restoration, rather than a mechanical repair. Because of the year model, condition of the vehicle, and lack of parts availability, Mr. ***********;refused to assume the liability and get involved with the repair of your vehicle. Although we do not like to turn away customer repairs, I do feel that ******************** decision is the right decision. 

  ************;*****- VP/GM

  Customer Answer

  Date: 03/20/2023

  Complaint: 19616276
  
  I am rejecting this response because:
  I paid $800 out pocket to have my vehicle towed to the facility, on the direction of the service repairman *****. 
  Regards,
  
  *********************

  Business Response

  Date: 03/21/2023

  Good afternoon, ***************. We realize that you spent $800 in towing expense and do agree that is a lot of money however, we do reserve the right to refuse service based on the complexity of the repair as well as the liability that it could enter us in to. In our opinion, the cost to repair your vehicle would have been far more than what your vehicle is actually worth. We could have taken your vehicle in for repair and charged you lots of money to fix it but that is not the way that we do business. What is it that you expect us to do in order to resolve this?

• Initial Complaint

  Date:01/03/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased this vehicle on 11/18/2022. We worked with *************************, If it wasn't for him, we would've left, he made the selection of the vehcile simple for us to match our needs, now the worst experience came from dealing with their finace department. THIS REVIEW is based on our experience when finalizing the deal and has NOTHING to do with our sales consultant *************************, because if it wasn't for him, we wouldn't be dealing with Ancira. This review should not reflect on his hard work. A month and a half later we find out that our credit application was never completed correctly initially by the finance department, we worked with a person by the name of ***** ******************* who rushed us thru this entire process, because, they were "busy". Now we find out, because it wasn't done thoroughly and correctly, we are now being put in the middle of a situation. We contacted GM Financial who informed us that the vehicle's application and funding was returned to the dealership due to a discrepancy with interest rates, and at the same time the dealership covering up asking us to fill in another credit application and not being thorough with my transcation. Come to find out that there's been no funding approved for this vehicle for a whole month and now we have to re-run our credits? I don't think so, consumers should know their rights, this was the WORST experience OVERALL in purchasing a new vehicle. No transparency with the customer, No integrity and honesty with the customer, and not even being able to get a call back or an apology for this entire experience from their General Manager, ************************* is even more frustrating, the experience was completely ruined by the finance department & to even make things worse, the vehicle isn't funded due to paperwork that the dealership made an error on and their financial instituation GM FINANCIAL, re-ran my credit again on Dec. 30th without my authorization.

  Business Response

  Date: 01/04/2023

   Good morning, ****************. I am aware of your situation and apologize for the inconvenience. I understand that you have been in consistent contact with ************************* (GSM) and ********************* (Finance Director) in hopes of coming to a resolution to your issue. I am not aware of any request for a phone call from me to you. Mr. ***********;is our GSM, and this falls under his job roles and responsibility.  As far as the interest rate, we did match your interest rate from your financial source. Your rate has not changed. As far as the credit inquiry, Ancira Chevrolet is not able nor authorized to remove the inquiry however, GMF has assured us that they would remove the inquiry. It is my understanding that we have honored your request for ***** black bow ties as well as window tint at no additional cost to you, as a resolution. If you feel that this does not resolve your issue and make you happy, then we would be willing to allow you to bring the Tahoe back, unwind your deal, buy your contract back, and let you walk away from this deal. Thank you.

  *************************-VP/GM

  Customer Answer

  Date: 01/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We are proceeding with keeping this vehicle after Ancira has offered to compensate us for this experience by providing complimentary window tint and black bow ties (accessories) for the vehicle to make up for this error. Thank you to their General Sales Manager, *************************, for prioritizing the customer experience and to making sure they corrected the error and their GM, ************************* for retaining a customer. Thank you. This issue has been resolved. 
  
  Regards,
  
  *******************