Reviews

Even speaking to the service manager didnt help the situation. I had booked a pile change appointment from days in advanced and for me to come to find out they didnt have record of it . Didnt get an apology nor the proper customer service for this type of mistake if the appointment system doesnt work or yall dont check it often to know and keep up w scheduling say that !

Ancira Workshop is using a Machine that when you drive in Show you need a Alignment that is totally bogus, these machines are only there to rip off the customers and should be banned. After this experience with this dealer ship and all I would recommend everyone to avoid this dealership they are only out to fraud you. My Truck only has 16K on it with extended Warranty and prepaid service so to cheat you they lie to you and charge you for things not needed./When I bought the truck, and they took it to make ready it already showed it need an alignment and they said the machine doesn't work right anyway.I will also be filling a complaint at Chevy.com about this dealer.

Good morning, ************************. I have read your complaint, and I'm sorry for your experience. While we certainly do not practice bad business models of ripping people off, I'm sorry that you feel that way. I would be happy to speak with you about a resolution to what you feel is a bad experience. Our drive on tire tread/ alignment machine is a proven and accurate way of detecting alignments and tire tread wear that could lead to bad tire conditions now and in the future. In fact, many if not all dealerships regardless of make do have these machines in their service drives today. Please feel free to contact me directly at ************ to discuss. As a replicable ***** dealer in *********** for over 52 years, we value your business and I'm sure that we can come to a resolution to regain your trust and confidence in do business with us. I look forward to your call. Have a great day, ************************

I bought a used 2018 ********** in July 2021, paid entire cost in full with a cashiers check of $22k. Was told an extended warranty would be wise so I bought a 2 year warranty. The salesman failed to indicate there was a serious transmission problem. After 2 years with my car the salesman called me to ask if my car was working well. At that time it was working well. Then six months later it started jerking while driving & on take off. So the salesman knew the car had a serious transmission problem & failed to disclose it. I called the salesman about ******* said to take it to ********** dealer. If I knew that I had to have it fixed by another dealer I would bought the warranty directly from ********** dealer instead. After scheduling a *********** available, ********** ran diagnostic & said the transmission was shot/no good & had to be completely replaced with a new one for $11,100. So the car only lasted 3 years. Money down the drain. I took the car to a transmission specialist who also did diagnostic & he agreed with **********s diagnostic report. Im a senior citizen & have issues memory issues like millions of elderly people. I had a right to be informed of all mechanical issues. I shouldnt have to ask. The salesman took advantage of me & abused my civil rights as a senior citizen. The salesman took advantage of me cause of my age. Im an honest person & trusted that a well known huge corporation would hire honest people. I believed & trusted the salesman was being honest. And he took advantage of my trust. He had no respect for me. He merely wanted to get rid of the **********. I called the Ancira location & left a message. I received a text stating someone would get back to me & no one has. That was a week ago. I had to sell the car as is for pennies. I couldnt wait for Ancira to grow a conscience. Ancira Winton Chevrolet isnt an honest & respectful corporation. Theyre not interested in providing good service or good vehicles.

Good morning, *****************. I have read your complaint, and I am sorry for the transmission issue that you had with your vehicle. I see that you purchased your vehicle back in 2021 and purchased a two-year warranty on it as well. I do not feel that it is fair to say that we sold you a bad vehicle, and that we knew that the transmission was bad, *****************. You did drive the vehicle for 3 years before having any issues at all. If we sold you a vehicle with a bad transmission, then I feel that it would have broken on you much sooner than 3 years down the road. Also, with it being 3 years later, your 2-year warranty had expired and thus the reason that it was not covered under the warranty. I would be happy to assist you in purchasing another vehicle if you would allow me to help