Business ProfileforWorld Car Mazda Kia North

We purchased a 2024 *** ******** on 1/30/24. Everything worked fine until the morning of 5/8/24, when the dash display blacked out completely. Took the car in to World ****************************** on that date. The next day, I was informed they could not figure out what was wrong and that they opened a "Tech Line" case with **** Two days later, when I checked on the status of repairs, I was told they were waiting on *** to respond and that there was no way for them to call *** directly. The next day, I contacted *** ************** who attempted to contact the dealership service area with no success. ************* also informed me that there was no "Tech Line" case showing in their ******. That same day, 5/11/24, I contacted the Manager for World ******************************, *************, who told me that they were still waiting for a reply to the "Tech Line" case as to what steps they should take next. We were finally provided a loaner car on this date. On 5/16/24, having waited an additional three and a half working days, I contacted the service department again. This time I was informed that the fix they had been provided by the "Tech Line" did not work and that they contacted them again to find out what they should do next. I called the service department again on 5/20/24 for an update. I was told that they were still waiting to hear from ***. I then called the *** ************* line again. When I told them that the dealership informed me that the "Tech Line" was the hold up, the individual I was speaking with checked the *** ****** and informed me that the last time World Car *** had an entry in their documentation for my vehicle was 5/15/24, and nothing since that date. The inference I received was that the service department reps I was speaking with were not being completely honest with me. I have a $32,000.00 vehicle (paid off) that I can't use and do not know if anyone is telling me the truth. Please assist me in obtaining a timely resolution, that being a fully repaired vehicle.