Complaints

This profile includes complaints for World Car Mazda Kia San Antonio's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  World Car Mazda Kia San Antonio

  12115 N Ih 35 San Antonio, TX 78233-4209

• 

  World Car Mazda Kia San Antonio

  4220 Federicksburg Rd San Antonio, TX 78201

• 

  World Car Mazda Kia San Antonio

  7915 IH 35 S San Antonio, TX 78224-1334

• 

  World Car Mazda Kia San Antonio

  12908 IH 35 North Live Oak, TX 78233

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a notice from Mazda about an airbag safety recall. I called the number on the notice. I scheduled an.appointment to have the airbag defective part replaced. I was given a date and time of when to take the car in. I was told the repair would take 1 hour and that I could wait while the repair was done.I then showed up at the Mazda dealership. I was told i would have to leave my car there for up to five days while they ordered the part to fix the defective airbag. I told them that i wasnt told that when i scheduled the appointment..i explained i was told that the repair would take one hour and that i could wait while the repair was done. I was then told that was not correct and that i would have to leave my car until the airbag part could be ordered. I asked why they couldnt order the part and then call me in to bring the car in when the part came in. I was told they couldnt do that.I have a Mazda car. There is a Mazda recall. The dealer should not put customers through such hardship in handling the recall. They should order my part, call me when it is in, and i should be able to wait while the repair is being done as i was told when i scheduled the appointment.

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 2, 2024, my vehicle was stolen/attempted to be stolen, resulting in various damages. Following this, I filed an insurance claim and took my vehicle to World Car **** where I originally purchased it, for repairs. My vehicle has been at the dealership for over 2 months.Issues Excessive Repair Time: The dealership has taken an excessively long time to repair my vehicle. Despite initial assurances, my car has been in their possession for over two months with minimal communication regarding the delay.Refusal to Provide Loaner Vehicle: After a month with the insurance-provided rental vehicle, the dealership refused to provide a loaner, causing me to miss work and incur transportation costs. They eventually provided a loaner, but after significant inconvenience.Poor Communication and Broken Promises: The dealership has failed to communicate effectively and honor their promises regarding repair timelines and updates.New Damages and Unsubstantiated Claims: The dealership is now claiming additional damages to my vehicle that were not present prior to their servicing. They have not provided adequate documentation for these damages and are demanding that I pay $1,600. I believe these new damages occurred while my vehicle was in their care.Lack of Documentation: The dealership has not provided sufficient records of the work performed or a detailed account of the damages and repairs, making it difficult to verify their claims and ensure accountability.Resolution Sought I request the BBB to intervene and assist in resolving this matter. Specifically, I seek the following:An immediate and thorough investigation into the dealership's handling of my vehicle repairs.A detailed and documented explanation of all repairs performed and any additional damages claimed by the dealership.A waiver of the $1,100 fee for the unsubstantiated damages.Compensation for the inconvenience and financial hardship caused by the extended repair time and lack of a loaner vehicle.

• Initial Complaint

  Date:04/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Inquires is the problem when I told the salesman I already had a loan from my own bank and thought I was signing papers for the car purchase but not to run my credit report I went to two world car *** dealerships and they disregarded my requests which were spoken with confidence. I expect all these numberous inquires be removed asap. And I told them A million times I didnt want the add on of paint and interior protection and they made me get it anyways and it stole $1800 out of my $2000-$2500 down payment and squashed it l. I demand a refund of this add on .Thank you. M.S.YOUR COMPLAINT I went to get a copy of my loan agreement from world csr *** ********************** because nobody would help me get me my loan agreement. I needed it for the roadside assistance etc. I ended up looking at some cars but I thought the sales man was doing a soft inquiry. He siad it wouldn't affect my credit score. I had been applying online for pre approvals only so it couldn't hurt right? Well I wasn't satisfied with the 1st salesman@World car *** ********************** so I just went home and never got my documents I originally went there for. They just blew me off. This was July 26, 2023. I remember because that's my father's birthday . Anyways, I talked to a different salesman. *** she was manipulating the situation. I told her I already got approved with my own bank.and it took her forever to figure anything out. She even had the odacity to say she didn't know was a veteran. She is a liar this was going to be my 3rd brand new car from the same dealership and they all treated me like a number. Thst salesman lady took forever to get the purchase order se t to my bank When she finally did she had the nerve to put another bank's name on My purchase order documents as if I wouldn't notice. I did and.i.asked her.why did she do that? She said they just needed a purchase order. I siad yeah either the correct info in it. Well I was done with her so I went to World Car ***********************************************************************************************. I expkain3d the nightmare I was having and they too screwed me. Both World Car ***'s ran my credit without my consent. I told both dealerships thst I had my own loan with my bank GECU. But they obviously did me dirty and did whatever they wanted to and caused me havoc. Eventually I saw tons of inquires from ************ Financing. Some I saw 3 times over. I never authorized any of these dealerships to have permission to run my credit and I knew the *****% apr which I felt that *** couldn't beat my bank's offer. But then *** and their paint and protection package that I told them over and over that I don't need the Add-on's& I don't want t. I put actual cash down on my new car like $2,000. The paint protection was $1800 which squashed my down payment. Even some sales people lied to my face saying they stopped the add ons or I don't have to get it. They all lied just to get a sale. They forgot my $300 military discount on the purchase order, they ran my credit report with total disreguard of me telling them I have my own loan. Like I was invisible. My 2nd *** ***** ex was in their service ***** Since August and I couldn't use it as a trade cuz they hadn't figured out what the *** headquarters was gonna agree on. My loan was about to expire and they actually extended it a few more days. I didn't get the car I wanted. I wanted the black one & I had to settle for the white one, but st that point I didn't care cuz by the time ingot my 2.d car outta the ship the service ***** Didn't even do any diagnosis on the entire csr but they replaced the engine a 2nd time but this time when my car stalled I hit a vehicle and it wasn't my fault but my insurance paid out $8,000 to the other driver. And *** still hasn't reimbursed me nothing yet. I got lots more issues and this is just the worse experience of my life pertaining to any money I've spent.

  Business Response

  Date: 06/03/2024

  I do show that a *** ***** was sold by World Car *** (the ************** location) on Sept 25, 2023. World Car *** did not finance the vehicle it appears that *************** provided her own financing, after providing a $2000 down payment. The Military rebate that she referred to it clearly show as a rebate of $300. If credit was applied for the dealership would have received written permission to run credit and those reports would have been run by the lending institutions that were reviewing her request. *************** would have filled out the credit app on an electronic device and without her permission we would not have been able to run any credit report. In addition we do not send inquiries to "tons of banks". The additional products that were installed on her car would have been clearly disclosed and would have become part of the purchase price of the vehicle. I am looking into the complaint about the engine but I am not showing that work described in any of our stores, perhaps *************** could send me a copy of the vin identification number to help. I would assume that an engine replacement would have been under warranty

• Initial Complaint

  Date:04/05/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few months ago around August of 2023 my check engine light turned on and my car would completely shut off when I got off a highway. A few mechanics looked at it and end result was this needs to be taken to dealership. I took it after a long appointment wait. The dealer told me it would take atleast two weeks before someone saw it. I said fine and told them the issue, and now not only was check engine light on but every single light was now on. 2 months later after trying to get someone on the phone I showed up and it turns out my case fell through the cracks. No one had a clue about my car. When they did the diagnostic they said the main issue was the abs module. That would take care of my problem. The bill was about *****. They were charging me a diagnostic fee for each light. We made a deal to fix main issue to make my car drivable and safe. Took off fees if I only took care of abs module. Went down to *****. I get a call a month later car is ready however check engine light still on. I repeated the issue they said no car is fine. I told them to drive off a highway to make sure they said it would be another diagnostic fee. Turns out my car had the exact same issue still. After they checked again a month later they call and say it's the transmission. I am now looking at another ***** on top of my bill to get it fixed. I have been waiting months renting out my landlords car.

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought my vehicle in for a service issue 1/11/24, was told would be a few days to diagnose. I allowed time but did not hear so I had to make a call to check status on my vehicle on 1/16/24 at which I was told a thermostat needed to be replaced to the tune of almost $900 and I was then sent an email and text to approve said repairs, to which I rebutted, this should be covered as I did not have even 30k miles, which the service tech confirmed. I had in fact ***** miles. ******* #1. Now he goes on to say this is covered and will be repaired. 1/18, I receive a voicemail stating my car part was in and my vehicle would be ready 1/19, come 1/20-nothing, I called and was told it in fact was not ready and apparently the part was not in and there was some confusion-mind you I have NO *********** #2!, I am making most of the calls this whole time. finally 1/21, I get the call, vehicle is ready, asking me to arrange my own ride to pick up, I stated someone from the service area needs to pick me up, least they could do 1/22 I was picked up and I got my car-with ***** miles!!!!CONCERN #3!!!! How was I without a vehicle for TWO WHOLE WEEKS, WHILE THIS DEALERSHIP DROVE MY CAR FOR TWO WEEKS! AND THE *** HAD THE AUDACITY TO SAY HE SIMPLY HAD NO ANSWER AND THAT IS IT!!! Oh and the repair was a valve instead of the thermostat that they wanted my approval for and the valve was less than $180-hmm, since they paid it was less--weird, so CONCERN#3. All of this and they could care less about ANY OF MY CONCERNS WHEN BROUGHT TO THEIR ATTENTION!!

  Business Response

  Date: 03/05/2024

  ***************** was working with our Service Advisor *******************************. When vehicle was dropped off for service ******** failed to update the incoming mileage on the service ticket. When ***************** picked up her vehicle, she saw that the mileage was approximately 2000 miles more than what her paperwork showed. He also mixed up two different service repair orders thinking ***************** had no warranty on her vehicle which was incorrect. ******************************* the General Manager received a call from ***************** regarding the mileage discrepancy and the delay in process in the ******************* He researched the car fax and found that the last time her car was in our ****************** the mileage was exactly the same. The vehicle had been picked up from Service at this point, but ***************** was complaining about an odor in the car that smelled like radiator fluid. ******************************* scheduled an appointment for ***************** to bring her vehicle back for an inspection while being provided a loaner car. The Service Manager *********************** inspected the vehicle and found that the smell was burn off of residual fluid on the engine. ****************** instructed his Service Technician to wash motor to correct the issue. ***************** picked up her car same afternoon. ******************************* has been in contact with customer since the day car was picked up and she is now satisfied with repairs. We appreciate ***************** bringing the matter to the attention of ******************************* as we strive to provide the best possible experience in our Sales and ******************s. We sincerely apologize for any inconvenience this may have caused.

  Customer Answer

  Date: 03/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:11/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car is back at dealership and I am very frustrated with the service manager there. I have had the oil consistency checks and the 1st three thousand miles it was down 7 qts of oil. I took it 3 times in 3 months to have spark plugs replaced. 1st time was ********* then 1 month later to World Car. They told me ********* did not change them but they did. So ********* was kind enough to do it again.Then back to dealership where they said they had changed 2 but later said they cleaned them. Then 2 weeks later again to dealership. They said they changed all 4. This is due to oil being in the plugs. The dealership has done a flush on the engine. A week and a half ago I took it in misfiring again. I had loss of power, car was misfiring, it is a Hazzard to have to drive so slow to get it somewhere. The dealership replaces plugs and tells me I am good to go. It is not good to go. What about when it catches on fire due to oil being in the plugs and my daughter is in it. The dealership had the car till today. Told me I needed the 4th ignition coil done. I paid ******. I called yesterday and asked if they changed out the spark plugs also. I have the text that says they did as a courtesy. I picked up my car today and it's driving as bad as before. That was as soon as I left there. Hyundai said dealer needs to call in for the Engine recall. The service manager said since the engine flush its not burning oil. That is because I have not even put on 200 miles. It's been at the dealer the whole month!! I even have an extended warranty purchased through the dealership and they will not fix it right!! It is at World Car Hyundai on IH 35 North in san antonio/ live oak. I have all receipts for maintenance. But I am sure Hyundai and World Car will find a way to get out of fixing this car. It I a 2017 Hyundai Sonata with the 2.4 engine!!!!

  Business Response

  Date: 11/16/2022

  *************, brought her vehicle to our dealership on 7/21/2022 for a complaint that the vehicle was loosing oil, it was 2 quarts down and so we began an oil consumption test. This test requires 4 visits and the customer should drive the vehicle approximately **** miles between each visit. She returned on 08/05/2022 and we added 2 qts of oil. She returned on 8/12/2022 and no oil was added at that time. She returned on 09/06/2022 and 3 qts of oil were added. She returned on 9/13/2022 at that time the manufacture requested that we do a cleaning and flush of the interior of the engine. This was completed and we noticed the plugs were fouled and 2 needed to be replaced, the others were cleaned. She returned on 10/5/2022 to have us check for oil consumption, there was no oil loss at this time. Apparently she decided to have her plugs replaced at a ***************** facility, not sure when that was done, but she was stating the vehicle was now running poorly. We replaced the plugs at that time and it appeared to be running fine. She returned on 10/19/2022 stating the vehicle was again running poorly. It appears that the ignition coil packs have worn and need to be replaced. She agreed to replace one all four are in need of replacement. My understanding is that she took it to another Hyundai dealership and we have not heard back. If she would like us to repair the vehicle we would be happy to do so.