Reviews

Review Details

• Review fromCarol P

  Date: 03/04/2025

  1 star
  My money is being held held hostage by Akimbo (Mastercard debit)Jan 7, I noted that some of my accounts were breached including my Akimko card. I cancelled the card and asked for a ***lacement.Jan 17, I call to see where the ***lacement card is as its late. They tell me I have to wait 15 business days between requests to ask for a new card - they cannot resend one yet.Jan 27, I called again. Its been 15 business days. Customer *** says no one actually put an order in for the new card to be mailed. He will do that now and please wait 15 more business days. (so in previous call it was "in mail" and I needed wait longer, now tech says "never mailed?" Which one is lying?) Feb ***************************************** access funds. 3 or more calls later after some calls back in forth - you haven't linked the new card to the bank. Feb 18 I lock into infinte loop saying add a new linked account, but it shows my linked account. When I hit "continue" it restarts to add a linked account. I remove it and try to re-add. No change. Feb 19, more discussions. I take 10 screen shots to prove I am in inifite loop and email them to the IT folks at Akimbo.Feb 21, 24, 26 ***eat calls about status. I am told curtly that I can simply go to ATM and get my funds. 2 folks are IT is "working on it. I ask if the IT guys didn't get paid for 2 months, maybe it would be a higher priority?I finally get to the **** I tried to pull out $515 which leaves enough for the bank fees. It denies withdrawal and says account is maxed out. I try again at $500 and it processes. I then see total fees and am aghast. Mar 4, I call again. ************ tech says I took out $1015 same day (lie) I catch tech in lie about $1000 per transaction, then she backs up and says no, $1000 per day, $500 per transaction, I remind her that is 1.1% in service charges for every withdrawal on my card. She tells me they have 4 people working in the IT issue. She tells me to find a new ATM that charges less fees.

• Review fromLiz W

  Date: 10/23/2024

  1 star
  Terrible, I sent a prepaid card to a friend for her birthday a month and a half ago, still hasn't received it. Multiple calls, they supposedly reissued but still nothing. I requested a refund and was told it was in process and a ticket had been created to initiate the refund and now I can't get anyone to give me the ticket #. Absolutely ridiculous, will never use this company again.

• Review frombarbara s

  Date: 05/05/2024

  1 star
  If I could home 0 starts I would. Checked my balance and it's zero because they charged me for inactivity fees!! No where on this card did they say there is this fee. Now I'm out$75. Total scam. And can't even talk to anyone about it

• Review fromDiane D

  Date: 05/04/2024

  1 star
  Would give Zero stars if I could. Harris County offered this $100 gift card for Covid vaccine recipients. Card NEVER worked, because online use required my (non-existent) PIN code. In-store was always "declined". Eventually, the monthly Inactivity Fee ate up my funds. What a scam. Who is profiting from this? How did this company get so many political leaders to sign up with them? Did the political leaders profit? Because the citizens sure did not.

• Review fromCaryn M

  Date: 04/01/2024

  1 star
  Ive had this bank for over 10yrs in the last 6 months my account was compromised 4 times. Took a bunch of hoops to get my money back. Now they claim my deposit is pending each agent giving no answers other than sometime before 5pm CST I was told by one agent it is social security issue I called them no issues there the bank has the deposit. I call back 4hrs later and giving the excuse oh it was Easter yesterday its here pending you tell them look I have bills needed payments sorry nothing we can do was then told it goes from SSA account to ******************** then posted in my account every excuse they can think of without saying its their issue. If you asked me a year ago I wouldve recommended Akimbo ask me now thats a big NO looking into a new bank

• Review fromJoseph M

  Date: 02/02/2024

  1 star
  Terrible & unethical business. Should be avoided. Hidden fee are charged for "inactivity fee."

• Review fromRay T

  Date: 11/24/2023

  1 star
  Just terrible. This card popped up in ** where programs have started using them. The worse card ever. What happened to Green **** or regular gift cards? Those were way better. Akimbo is terrible. Its even harder to register because they say you tried too many times and its my first time trying to make an account online. Wouldnt even use this card if I didnt have any other choice of getting my money. Please stop purchasing these cards for gifts, employers etc its NOT worth the headache. They deserve NEGATIVE STARS!! Havent seen a two star yet, smh!!

• Review fromMari T

  Date: 10/09/2023

  1 star
  Total scam. Was saving this for a future purchase. Received it with $100 and now I went to use it only to find out I have 44 dollars left because apparently they charge **** a month for inactivity. Wish I knew this sooner. Disgusting company.

• Review fromStevie E

  Date: 09/23/2023

  1 star
  Total scam. AVOID. They charge you in $6+ increments for not using YOUR money and now my balance is gone

• Review fromLisa P

  Date: 04/11/2023

  1 star
  Horrible experience. My child received this card as a gift for getting her Covid vaccination. As others have written before, she was excitedly saving it for a big trip we were planning that had to be canceled twice due to Covid. She used the card for the first time today and found that the balance was barely half of the amount of the $100 card. Unbeknownst to either of us, Akimbo has been deducting $6.95/month every month for the past 5 months for"inactivity fees". The entire amount was on its way to depletion a year before the expiration date. No warning.. No email. No notification text, nothing. Just her money disappearing every month. How is this legal?