Complaints

• Initial Complaint

  12/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  **** ********* said that ProductMentor would, generate pre-orders and let your customer finance your first runThere have been no pre-orders, no sales to date **** ******** (COO) said that I would have product in 18 months Its been 3 years with no viable product I was told that production would start after 50% was paid I was told that the product would be delivered 45 days after the final payment Nothing was started until 90 days after the final payment The specification sheet was not followed at all Nothing on the initial packaging was correct The product screws had been changed We fought for 2 months over the screws I was told that I needed to pay more money to Best Print (the product developer) to fix the s**** clip After speaking with ****, the clip and the s**** were fine ******* ***** (president) controlled all communication with Best Print Best Print wanted more money for the certification I agreed to give up the website and brochures that I had paid for, so that Best Print could have more certification money I was not allowed to communicate with the factory The factory was in a conundrum over the instructions I connected with the factory and clarified the instructions ******* ***** became enraged that I had communicated with the factory ***** ******* of Best Print contacted the factory and told them that my project was on hold and that he wasnt going to pay them the balance owed I fired Best Print after the factory debacle The next day, I was told by ProductMentor, that ***** was in charge, and I was not allowed to communicate with the factory Ten days later I received a death threat The *************************** said that the death threat was extortion and most likely came from ***** When I finally received the product sample, in July 2024, three years after joining ProductMentor, 1 years late, it was the wrong color and the wrong plastic **** told me that Best Print would fix the color and the plastic Nothing has been corrected to date

  

  Business response

  12/18/2024

  Please see the two recent uploads for business responses.

  Customer response

  12/22/2024

  Complaint: 22633608
  
  I am rejecting this response because:

  In response to **** *********, CEO of ProductMentors letter Dated December 17, 2024:

  Ill begin with, Expired Agreement; in the attached mentoring agreement, Provided by ProductMentor, there is a Launch Guarantee where it states:
  
  If Client completes the entire Product Launch 2.0 online training program and hasnt launched, PM will continue to support Client with live mentoring calls and email support until Client launches. All lessons and exercises must be completed to the best of Clients ability to qualify for the guarantee.
  
  ProductMentor did continue to provide weekly live mentoring sessions through April 2023. ******* *****, President of ProductMentor, was my Business Advisor/Mentor. ***** listed himself as Business Advisor on my LinkedIn product page, through October 2024.

  As my Business Advisor, ***** recommended using his friends, ************** of **********, to produce my product. I trusted my Business Advisor and followed his advice. ***** served as the facilitator; all information went through him. I was not allowed to speak with Best Print. As late as June 2024, ***** was adamant that he was the only one to speak with Best Print.
  While ProductMentor and Best Print are Different Entities; Best Print is a contract vendor. ProductMentor was the communicator, manager, and agent for Best Print. ProductMentor requested money for Best Print, ProductMentor supplied the payment instrutions, ProductMentor gave directions, and product information to Best Print. Transactions with were a,Third-Party Transaction but ProductMentor functioned as a Best Prints agent. In November 2023, when Best Print wouldnt use the specified screws, it was ***** who fought with me and spoke as the representative of Best Print.  In February 2024, when Best Print didnt want to do the product certification, that had been paid for, and then asked for more money; it was ***** who negotiated on behalf of Best Print, for me to give up paid services so that Best Print could make more money.  As late as August 2024, ***** offered me ProductMentor fulfilment services, which were to be stewarded by Best Print.
  
  ProductMentor controlled and regulated everything. If ProductMentor failed to provide proper, approved information to Best Print, or if ProductMentor and Best Print decided to make changes about specific product features, without my consent, then ProductMentor has an obligation to rectify this matter. ProductMentor is vested in the services provided by Best Print and is not a Neutral Facilitator. Under the Complaint Clarity clause, third-party interactions must be addressed directly to the respective third party. PruductMentor has been Best Prints representative and agent.
  Resolution Responsibility displays the lack of character that is at the root of this problem. ProductMentor has disregarded their contract vendor, the same as they pivoted on me. They facilitated this entire entanglement, and instead of bearing their share of the responsibility, they abandon partnerships in a pathetic effort to save themselves.

  
  Regards,
  
  ****** ******

  

  Business response

  01/06/2025

  Please see attached letter and screenshot.

  ******* *********

  Customer response

  01/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that a complete dissolution of our partnership, including profit-share is a satisfactory resolution to me.
  
  Regards,
  
  ****** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩