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Find a Location

Silver Oaks Apartments has 1 locations, listed below.

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    Business ProfileforSilver Oaks Apartments

    Property Management

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    7585 Ingram Rd, San Antonio, TX 78251
    BBB File Opened:
    3/1/1999
    Alternate Business Name
    • Silver Oaks Partners
    Business Management
    • Ms. Karen Passialygue
    • Ms. Kelly King, Office Manager
    • Mrs. Autumn Chaulklin, Manager
    Contact Information

    Principal

    • Ms. Kelly King, Office Manager
    Additional Contact Information

    Fax Numbers

    • (210) 706-3001
      Primary Fax

    Industry Tip

    BBB Tip: Property management

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/13/2024

    Complaint Type:
    Order Issues
    Status:
    Unanswered
    Moved into Silver Oaks apartment complex on ************************************************************************* moved in December 1, 2023. My vehicle was stolen December 22, 2024. My vehicle was again found after I paid $1000 to fix it was found again stolen March 3, 2024. I have talked to supervisor named ***** management property owner be claims to be asked if there was a way that we could be released from our lease I have a seven month old baby that im very worried about and myself and my significant other my significant other leaves in the morning around five to work. Were home all day by ourselves when we leave Im not sure if someones going to attack us or if someones going to try and rob us I have to take my baby to the doctor. Im scared to go to sleep at night. Im scared to leave my apartment. Im scared that someones going to be waiting outside for us and I made that clear to the management upfront at Silver Oaks and ***** denies to give me his supervisors name number or email wont help me and I am looking to get out of this lease and its going to be hard for me to get a new apartment with the lease under my name broken Im not breaking this lease because I dont have money to pay it im concerned with the safety of my family and myself this apartment complex says the gates close at seven when I leave for work at four in the morning theyre wide open so Im assuming thats how they stole my car or its somebody in the apartment complex but they dont have video surveillance to help me so I need help getting out. I need help finding justice for my situation. I need help because Im concerned with my seven month old baby. How am I supposed to be OK with being home all day with him and worried that someones going to break down the door worried someones going to steal our car wearing someone going to hurt us I dont think thats what someone should be thinking theyre going into with Leasing and Apartment and especially without having the help of the management upfront!

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Tyler E

    1 star

    05/03/2022

    0/5 stars.....lived here for 1 year. Over **************************************************** even left worse/more dangerous than before (came to fix busted water line under sink, fixed it but stripped disposal wires out and left them live and exposed) but maybe even worse, even after moving out (all proper steps taken to do so) I get an email say I am going to be charged another month's rent at the month-to-month rate. I go to the office, they assure me I won't be charged, that it's just an automatically generated email. Today that amount was stolen put of my account. This apartment complex from the top to the bottom has horrible staff and facilities. Do NOT do it. This place should be shut down!

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