Business Profile
Solar Energy Contractors
Pure Energy IncHeadquarters
Reviews
This profile includes reviews for Pure Energy Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
3.24/5 stars
Average of 59 Customer Reviews
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Review fromLisareth T
Date: 12/05/2022
5 starsLisareth T
Date: 12/05/2022
Very professional and straight to the point. This company is highly recommended if you want to save money on your high electric bill.Pure Energy Inc
Date: 12/06/2022
thank you for your kind words. - Please remember - if you refer a client to Pure Energy - once that referral is installed - you can receive $500 for the referral. - Thank you - Pure EnergyReview fromWilliam K.
Date: 11/19/2022
1 starWilliam K.
Date: 11/19/2022
Do not do business with this company. They came to our house told us it would cost us nothing up front and show us the savings we would have over 25 years and had us signed some documents to install the panels.. What they did not tell us is that the documents were actually a loan agreement in the amount of $82156.25, With a company called **************** in ********** which is basically financing our monthly electric bill over 25 year. With finance company in **********!!!! Neither one of the 2 reps there told me that was what I was signing but I did record the entire conversation when they were here and the next day when I canceled I recorded the conversation when they told me that they did know but 1 rep said he thought the other 1 told me the other rep said he thought the other 1 told me. This is fraudulent business practices that needs to be investigated by the Attorney General in the **************Pure Energy Inc
Date: 12/06/2022
Thank you for your feedback. - We appreciate hearing from our client's - whether they proceed forward with the process or cancel the project as you have chosen to do. As you cancelled within the 3 business day cancellation window, as stated during the welcome call, no cancellation fee's have been charged to you.Thank you - Pure EnergyReview fromMarvin H
Date: 10/22/2022
5 starsMarvin H
Date: 10/22/2022
Great company to work with if you ever are looking to go solar.Pure Energy Inc
Date: 10/25/2022
Thank you ****** for your positive feedback and kind words. Please remember, if your grandmother, or sister refer anyone to Pure Energy for their solar needs, they will receive $500 referral bonus, once the referred client installation and process is completed. Thank you, AGReview fromMark D
Date: 10/14/2022
1 starMark D
Date: 10/14/2022
Salesman ******** came by my house to give an estimate for solar panels. I looked up reviews on the company prior to his arrival to see what type of company I would possibly deal with. A few reviews said that they had issues with return calls or communication. So I brought this up to ******. He told me he was a supervisor and "assured" me that "He" personally would take care of any issues. I asked for all the information he had described and showed me during his presentation he said ok. I again asked 2 more Times. He left and I had yet to receive what I had requested. I texted him on his phone and requested that information so I could look over my current KWs used and what I would generate with the tiles. (This was being texted) that next day at 1.pm. he was stopping by to have me sign papers, yet I didn't have any breakdown of what I was going to sign. I again texted him and received a song and dance of how he was up till after midnight and had sent it, for me to look in my junk mail. How insulting... we're currently texting and your text aren't going to junk, why would the price breakdown? Truth is, you failed to send it, now your going to look for excuses to cover your failure on something as simple as a price breakdown. So much for you personally taking charge and managing issues to your customers. Seems the sale is all your interested in. Sale Loss. Carry through on simple promises. You proved to me your Bot worthy of my money or businessPure Energy Inc
Date: 10/20/2022
Thank you for your feedback. Please know that we take instances and experiences like yours seriously and have reached out to the sales force to ensure that communication and documentation are shared with both current and potential clients in a timely manner. - Feel free to reach out to 833-Yes-Pure should you have any additional questions. Sincerely, AGReview fromZacharias M.
Date: 10/13/2022
5 starsZacharias M.
Date: 10/13/2022
It has been a few weeks since the panels were installed on my grandparents house. The employees from Pure Energy starting from the sales guy to the installers were professional and very helpful. They custom designed a system for their home that will eliminate their $268+ bill from CPS completely. Its been an great experience working with these guys. Currently they are working with my sister who lives in ****** to reduce her electricity bill since her bill increased 2 fold since August 2022. Mean while they have been educating me much about residential solar since I an a realtor in the San Antonio area and have been seeing more and more solar panels being installed in the area.Pure Energy Inc
Date: 10/20/2022
Thank you ********* for your positive feedback.Please remember, if your grandmother, or sister refer anyone to Pure Energy for their solar needs, they will receive $500 referral bonus, once the referred client installation and process is completed.Thank you,AGReview fromKristen F.
Date: 10/03/2022
1 starKristen F.
Date: 10/03/2022
I would leave 0 stars if I could. They scam and steal your money. We purchased solar panels through them. They didnt sell us enough to cover our bill like they promised. I spoke to ****** one of the managers who promised to get me a revised quote and fix the issue even though we have been complaining for YEARS and all of a sudden she STOPS responding and is unreachable! What a horrible business. They are liars and cheats. They dont have the newest state of the art technology anyways. They will sell you the old models that will be outdated. Do NOt do business with them!Pure Energy Inc
Date: 10/20/2022
Thank you for your feedback - We are using experiences like yours as a learning tool, to better our proposals for future clients.Please allow time for research into your unique system to be completed, and to review everything from your file. We will reach back out to you once a thorough examination is completed.Sincerely,AGKristen F.
Date: 10/20/2022
****** did this and said that she was going to speak to ****** the owner then she ghosted me. Which tells me you are going to do nothing. I hope this comment is true and you WILL actually reach outPure Energy Inc
Date: 11/01/2022
We have reached out to you via email, and shared our findings based on the information available - A request for additional information was made. Also shared via email were copies of the contract, proposal and current ****** images of your home, to support the findings. Sincerely, AGKristen F.
Date: 03/05/2023
We are still waiting on this to be resolved. My husband has been sending emails for updates and has not received anything in response.Review fromAndrew L.
Date: 08/21/2022
5 starsAndrew L.
Date: 08/21/2022
The sales representative ****** and ***** from Pure Energy Solar was very knowledgable! The entire solar installation process has gone smoothly. Thank you so much.Pure Energy Inc
Date: 10/20/2022
Thank you for your feedback; and for sharing your experience. Please remember that should you refer anyone to Pure Energy; you will receive $500 once the referred home is installed.Thank you,AGReview fromCynthia L
Date: 08/16/2022
1 starCynthia L
Date: 08/16/2022
Like others' reviews, we waited way longer than promised for final installation. Several months. First lie: When the sales person was at our houses, he told us we would have ONE fixed monthly payment. LIE! We have a loan payment (which is fixed) AND a separate electric **** which varies depending on how much solar power is produced (how much sun there during that billing cycle). During the winter, we paid the loan plus HIGH electric bills. Excited for the summer, we had so much solar producing days. Less than 6 months after install, something broke (which we hadn't realized) where we weren't producing ANY solar power. It took over a month for the part to get to us and they didn't compensate us fairly for missing out on all that sun (How convenient!). I have tried to get in contact with a manager for weeks and apparently he's been on vacation. 2nd lie was the tax break they promised. Our tax person told us that if the panels are installed on the house, you cannot get the tax break. I should have told the salesperson to take a hike and done more research.Pure Energy Inc
Date: 10/20/2022
Thank you for your feedback. We understand that different parts of the process take time, and in some areas of the process, timeframes for certain tasks are outside the control of the company. Our goal is to educate our clients on the solar process, and set realistic expectations. Please know that we take cases like your seriously, and are endeavoring to learn from them. Each client and system is unique.To address the material that broke down, the manufacturer of the item shipped out the replacement as quickly as they were able to do so, and a service call was scheduled to replace the item at the first available opportunity. Addressing the Income Tax Credit; each client's situation is unique. A tax professional should be able to explain why someone will or won't qualify for the possible tax credit.Please reach out to the *************************** if you have any additional questions.************ Sincerely,AGReview fromAdam G
Date: 06/09/2022
1 starAdam G
Date: 06/09/2022
We purchased a zystrm from them. A fairly large system. They promised a 6 week install including the utility company's part but it's been 8+ weeks now. They came out to install the panels 2 weeks after purchase and it was a quick install and it only took 1 day. The panels have been sitting there doing nothing since then. The communication is sparse and misleading. The electrician was blaming the installers on why it was taking long to finish the install. Then the installers were blaming the electrician. When cps finally came out they found out the system wasn't ready to turn on. Now I have to wait 3 weeks for a new install date depending on cps availability. So a "smooth" 6 week install is going to turn into a 3+ month waste of money. They should consider paying peoples CPS bills when they fall behind on their promises. On top of that thr salesman promised an inverter that supported battery and generator backups. It does not!Pure Energy Inc
Date: 06/13/2022
Dear Customer,I apologize for our failure to manage expectations and clearly communicate throughout all phases of the project. There are a number of variables to consider, but the bottom line is we let you down.As noted, we failed the final inspection on June 9and have sincere-requested it (due to the extended lead time). Our team will return to your home just prior to ensure the system has been updated sufficiently & is ready for inspection.I note that our Customer Support team connected with you on June 9and issued a reimbursement in advance of your first loan payment due onJune 19. Rest assured you will not have to make a loan payment until your system is operational.Should you have any further questions or concerns, please don't hesitate to contact our Customer Support team at **************.********************************
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