Complaints

• Initial Complaint

  06/21/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I reached out to a tattoo artist (***********************) on January 31, 2023 in regards to a tattoo inquiry. On February 17, 2023 I sent over a $****** deposit for a booking scheduled for June 8, 2023. On April 3, 2023 I sent an additional $****** deposit for a different tattoo scheduled for July 13, 2023.On June 5, 2023 I messaged *** requesting a rescheduled appointment as I was unable to make my June 8 appointment due to an unforeseen circumstance. *** proceeded to state that I would need to send him another ****** to be rescheduled since to him it was considered a cancelation. I explained to him that I was needing to reschedule not cancel and that I was ok with waiting until his next available appointment. He remained insistent that he was not willing to work with me and began to say that I needed to give him a 2 weeks notice.No where on his business page does it explain a rescheduling policy or that a reschedule would be considered a cancelation. It also doesnt specify a time frame of when a client is able to reschedule. He proceeded with sarcasm and unprofessionalism and name calling all while displaying no intent to establish a remedy to this issue.I asked him for a refund due to there not being any type of notice of a rescheduling procedure or policy and he blatantly refused.Ive never experienced such unprofessionalism and would appreciate the $300.00 in total that he refuses to refund.He accepted the funds for deposit to perform a service that now he refuses to perform or reschedule. And after his blatant disrespect and unprofessionalism I wouldnt feel comfortable having him tattoo something that will remain on my body forever since hes already shown his immaturity through our interactions.

  Business response

  06/22/2023

  Prior to clients booking any appointment they are informed that Deposits are NON-REFUNDABLE. This is an appointment that was booked months in advance and reaching out 3 days prior to appointment to reschedule is considered a last minute cancellation since appointments are booked so far in advance. Immediately responding to clients message on June 5th to inform him that unfortunately a reschedule would require a new deposit since it would be a last minute cancellation. This giving the client the opportunity to try to make his appointment and not lose his deposit. The client didn't respond till the whole next day June 6th which is 2 days prior to his appointment. These tattoo appointments are big appointments and this is why they are booked so far in advance. Only one deposit was going to be lost but client was upset when informed that he would lose the deposit and decided to cancel his other appointment as well. Which resulted in the loss of both deposits. This is why clients are always informed that deposits are Non-Refundable with the definition of that being Non-refundable deposits are intended to protect a business in circumstances of sudden cancellation and to compensate the business for the time, effort and money expended up to that point. In this instance the time. I maintained my professionalism even after client was clearly upset as I explained to him the best way possible why his deposit would be lost. 

  Customer response

  06/22/2023

  Complaint: 20212323
  
  I am rejecting this response because:
  
  Regards,
  
  ***************************

  No where on his business page does it explain or outline a procedure for rescheduling appointments. 
  It seems malicious practice to ************** that deposits are non refundable as an easy way to keep someones hard earned money with no intent to resolve an issue. 
  There is no time frame outlined or policy stating that depending on the length of time you reach out to reschedule an appointment that the artist has their own discretion to determine a cancellation when in fact I was not canceling. 
  
  ******************** states that his intent was for me to send an additional deposit to not lose my initial deposit?
  Which In fact would mean Id only be sending him an additional deposit as he stated in the provided attachment is for him meaning it doesnt go towards anything. So then Id still be losing out on my deposit as opposed to what he claims his intent was for.
  
  Never at any point in time did I decide to cancel my other appointment either but its a bit confusing when the artist just assumes and makes determinations instead of attempting to resolve an issue. 
  ******************** began showing unprofessionalism using sarcasm and insinuations at the initial exchanges which only instills distrust in the artist and the work that would be provided. 
  ******************** called me, a potential new client ridiculous and stated he would not further discuss the matter. 
  
  To accept ****** then to disrespect and disparage a new client without any forewarned notice of a rescheduling policy is unacceptable.
  His demeanor and poor ethics are a stain on the business and his credibility as an artist.
  
  Also he claims that the deposit is for the time effort and money expended when he stated to me that nothing is done until the *** OF the appointment. (See attachment.)
  
  He also states that the deposit goes towards the total when he stated in his response to me that it is for him. Which is also deceiving to a client. 
  (See attachment.)

   

   

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