We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Transportation

Saferide

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transportation.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I scheduled a roundtrip ride with Safe Ride Health for Monday, March 10th, to be dropped off at the dentists office at 10:50am and dropped off at home at 12:28pm. As a carefirst member I get 6 one-way rides per year, so to schedule this round trip, 2 rides of the 6 available were deducted, leaving 4 remaining rides. On Monday, March 10th at approximately 8am, my appointment was changed to Friday. So I went on Safe Ride Healths website FAQs to determine how to reschedule. Instructions were listed to log into my portal to cancel the rides, which I did. After cancelling the rides, the itinerary said Cancelled in red letters, and I recieved a text message a bit later from Safe Ride Health confirming this cancellation. This text message is time stamped at 8:22am. Close to an hour and a half before the pickup time. I then rescheduled my ride for my new appointment time on Friday. The next day I went on to my portal to make sure the cancelled rides had been refunded to my account only to discover that they hadnt. I now had only 2 rides remaining in my account. I immediately called Safe Ride Health and was told by the representative that he saw Id canceled but the person in charge failed to communicate my cancellation to the driver, resulting in the driver marking me a no show and deducting the rides from my account. He then forwarded me to care first member services to get it sorted, but care first told me Id have to sort it out with Safe Ride Health, so I called them back again. After calling back, I was told by a different representative that he had checked with manager, and was told that I was not entitled to get my rides back, because it doesnt show in the system that I cancelled. The manager completely ignored my time stamped evidence of my claim and did not offer a way to submit this evidence. I requested to speak with a manager and Im still waiting to hear back. I want my rides back and a BIG apology for the managers incompetence on this matter.

  • Initial Complaint

    Date:03/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    saferide canceled 9 rides in the last 2 days im about to have a heart attack

  • Initial Complaint

    Date:01/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jan 1 st 2025 i called saferide to schedule rides for the month of January starting the 8th. I called all the way til the night before they kept getting it wrong. On the 8th I had 3 appointments but they only schedule the 1 p.m and skipped 2 morning appointments. I called back on that had to give saferide the same appointments over and over. They canceled the rides and tried to start over which really messed things up even worser. I even had a Aetna *** on the phone with us. Anyway I missed my ride with saferide on the 8th of Jan but somehow they're counting an incomplete ride then show canceled. I only rode with saferide from home address to ************** in ******************** on January 9th. I request my ride to be reimbursed for taking me to 3 appointments on January 8th. I have made many complaints with *****.

  • Initial Complaint

    Date:07/24/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the past week, Saferide has set me up with two rides that were extremely abusive with threatening behaviors. I tried to reach out to Saferide and the first ********** this morning was extremely rude and said she didn't handle my account and would give the information to the person that did and they would call me and they never did. I was also told that when I filed the grievances with safe ride someone would get back with me and no one has. I called ******************* and she was kind enough to connect me with a ********** at saferide and that woman was very nasty, very rude to ******************* and I was left on hold for over five minutes so I hung up. This behavior will never be acceptable and I need to address this in other avenues I will do so.

Saferide is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.