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Business Profile

Veterinarian

Thrive Pet Healthcare

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Veterinarian.

Complaints

This profile includes complaints for Thrive Pet Healthcare's headquarters and its corporate-owned locations. To view all corporate locations, see

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Thrive Pet Healthcare has 482 locations, listed below.

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    Customer Complaints Summary

    • 107 total complaints in the last 3 years.
    • 40 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/20/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our dog ***** passed away and we took his body to this clinic in ************. When we were in the room with him, they asked us if we wanted him cremated. We said yes. We would get his ashes and a plaster of his paw print. We found out later that they should have offered us a plaster of his paw print, cremate him, and provide an urn but they didn&#**;t discuss that with us.. We went to pick up his ashes and there was no plaster. They hardly even apologized for the error. No getting a plaster now. It cost $200.

      Business Response

      Date: 02/17/2023

      Hi, I sent **** an email and am attempting to get this resolved with her. Thanks! Tell us why here...

      Customer Answer

      Date: 02/24/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

    • Initial Complaint

      Date:08/25/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have gotten a total of 3 rabies vaccinations for our service animal from the Thrive vet clinic.Now we are trying to relocate our service animal to ****** and we noticed none of the vaccines are signed and none of the vaccines have expiration dates. When we took the cards back in to get them properly filled out, they said oh, those Dr.s dont work here anymore and cannot fill out the cards, so we have to get all her vaccines again.The vet agency we are working with says they see this problem with Thrive all the time.

      Business Response

      Date: 02/17/2023

      HI, I  sent ****** an email and am working to get this resolved. THanks. Tell us why here...

      Customer Answer

      Date: 02/24/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *********************

    • Initial Complaint

      Date:08/18/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Thrive has been charging me $14.95 on the 18th of every month since April 2022 for a pet membership fee. Upon, requesting that this membership be cancelled. I was told that I contractually agreed to a 12-month contract. However, the membership was presented verbally by an onsite vet assistant and at that time, it was not stated that the membership would be a minimus 12-month term and that there would be penalties for exiting the contract prior to the 12-months.When I attempted to cancel this month and was refused, I explained this to the thrive membership team and was again told. Regardless of the verbal communication provided by the vet assistant. I would not be able to have future payments cancelled. I then proceeded to let them know that is was a poor practice to mislead a customer and then tell them that there is no way out and that I would proceed to the BBB and file a complaint. I was then told I do apologize again for any misgiven information. I have sent your concerns over to management of the location you visited and will keep you posted on this concern and cancellation request. That was on August 15th. Our communication began on July 29th when I reached out. They did not respond back until August 12th and have dragged their feet intentionally in order to continue charging me in the meantime. I just received another charge today and still have no answer or solution on the misrepresentation of the membership and a proper cancellation being honored as result.The most recent Invoice # ******

      Business Response

      Date: 02/17/2023

      HIi, I sent the client an email and am working on making sure her membership has been canceled. I am also checking on a refund. Thanks. Tell us why here...

      Customer Answer

      Date: 02/24/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***************************************

    Thrive Pet Healthcare is NOT a BBB Accredited Business.

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