Business ProfileforGillman Chevrolet GMC

Was charged $737.66 plus tax ($817.40) for a service that was not given on my truck.

The customer brought his vehicle to our service department for a loss of electrical power to the vehicle. We contacted GMC technical support and they advised Gillman to test the cables and if they did not meet factory specification they should be replaced. The battery wiring was tested and ohm'd for resistance. The wires did not meet GM specifications/ standards, and the battery cables were replaced with customer approval. This required additional components to be removed under the car to access the cables. The battery cables were replaced, unfortunately due to additional damage caused by the failed cables other issues were not evident when the car was returned as the car was in working condition when it was picked up by the customer. The original failed electrical issues created other issues which were not originally detected. At a later date, the customer found the issue had reoccurred. This was due to the original concern which caused by the original failing part. We apologize for any inconvenience this may have caused. We offered to refund the customer 50% of the cost of the labor and parts from the original repair and he refused. Salome ******* General Manager Gillman Buick GMC