Business ProfileforCliff's Check Cashing

July 1st through 21 2023 ***************************** went to cliff to make a payment for her electricity that was around $245 dollars ******************** mentioned that a Mexican women took her payment at the time days later she went to make another payment for $400 dollars for the month of august. She asked a worker if the previous month was paid and the worker said yes but the payment wasnt processed yet . ***** recently received a bill from her electricity company and the amount was around $600 . I her daughter asked why was the bill so high and they mentioned that a past due bill was forwarded to this recent bill and that she owes $245 and if she didnt pay it her electricity was going to be cut off . We went to cliffs to figure things out and they said they would check the cameras but they needed an exact date when my mom went to make the payment since my mother accidentally threw away the receipt. The only issue that my mom doesnt remember what day she went to make the payment and they workers werent able to help out . They checked their computers to see if anything came up but there wasnt any evidence that she made the payment but ***** keeps requesting them to check the cameras but they dont want too since she doesnt have an exact date when she made the payment . ***** had to pay the $245 again so her electricity wouldnt be cut off .