ComplaintsforCliff's Check Cashing

• Initial Complaint

  09/01/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  July 1st through 21 2023 ***************************** went to cliff to make a payment for her electricity that was around $245 dollars ******************** mentioned that a Mexican women took her payment at the time days later she went to make another payment for $400 dollars for the month of august. She asked a worker if the previous month was paid and the worker said yes but the payment wasnt processed yet . ***** recently received a bill from her electricity company and the amount was around $600 . I her daughter asked why was the bill so high and they mentioned that a past due bill was forwarded to this recent bill and that she owes $245 and if she didnt pay it her electricity was going to be cut off . We went to cliffs to figure things out and they said they would check the cameras but they needed an exact date when my mom went to make the payment since my mother accidentally threw away the receipt. The only issue that my mom doesnt remember what day she went to make the payment and they workers werent able to help out . They checked their computers to see if anything came up but there wasnt any evidence that she made the payment but ***** keeps requesting them to check the cameras but they dont want too since she doesnt have an exact date when she made the payment . ***** had to pay the $245 again so her electricity wouldnt be cut off .

  Business response

  09/06/2023

  Hello and thank you for reaching out to us regarding this customer complaint. I have tried to contact the customer to try and resolve this issue and I have not had any luck.
  I have gone back and looked into the matter and have found that the customer did make a payment in July under her husband's name on July 25, 2023 for the amount of $390.65 and another payment on August 23, 2023 for the amount of $247.41.Prior to the payment on July 25th, the customer made a payment on June 3, 2023 for the amount of $199 under her husband's name. 

  I have checked under the customers name for her bill payments and there hasn't been one made under her name since February 25, 2023. I would be happy to assist the customer with resolving this issue if she could provide us with a date and time that she was in the store. This would help so much with researching into the matter. 

   

  Thank you,

  *************************
  District Manager 
  Cliff's Check Cashing Stores, Inc. 
  *************************************
  ********************* 

• Initial Complaint

  07/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Cliff Check Cashing do illegal active at there facilities like let other people pick up money and do transact with out proper state identity it's a company that does a lot of fraud

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