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Business Profile

Collections Agencies

AssetCare LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 273 total complaints in the last 3 years.
  • 91 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing in regard to the debt you claim I owe in the amount of $942. At this time, I do not believe I am responsible for this obligation. This collection recently appeared on my credit report.I am respectfully requesting that you provide verifiable proof of this debt. More precisely, I am requesting the original signed agreement or contract that establishes the validity of this debt. Please provide any and all documentation that clearly demonstrates my legal obligation. I would appreciate to receive this via certified mail. I look forward to your prompt response to quickly and efficiently resolve this matter. Thank you in advance for your assistance.

    Business Response

    Date: 02/19/2025

    BBB of *************************
    ***************************
    *******************

    Attn.: **** ****, Director of Complaint Resolution Department

    Re.:  Case #: ******** ******** ******

    Mr. ****:

    Correspondence regarding this consumer complaint has been received for review and reply.  Accordingly, AssetCares activities have been investigated through the interview of employees and through the review of system notes.

    Investigation into this matter shows that the account forming the basis of this complaint was placed on or about November 6, 2024.  The information provided indicated that the account is Ms. *************************** Accordingly, AssetCare believed the account to be due and owing. Prior to this complaint, AssetCare has not received a validation request from Ms. *********************************** apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with applicable state and federal laws.  However, in light of Ms. ****** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and AssetCare will make no further attempts to contact her regarding this account.

    Customer Answer

    Date: 02/19/2025

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:02/05/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint against AssetCare LLC regarding a debt they claim I owe. They have contacted me regarding a debt of $9660.65, which I do not believe I am responsible for. I am requesting your assistance in resolving this matter.AssetCare LLC has failed to provide me with adequate verification of this debt. I am requesting documentation, including:1. A copy of the original signed agreement or contract that I allegedly entered into with the original creditor.2. Documentation proving AssetCare LLC's legal right to collect this debt, including the chain of ownership or assignment from the original creditor.3. Proof that AssetCare LLC is licensed to collect debts in the State of *********4. A complete and detailed history of the account, including all payments, credits, interest charges, and fees.5. The date of last activity on this account to determine if the statute of limitations for collecting this debt has expired.I am concerned that AssetCare LLC may be attempting to collect a debt that is not valid or that they are not legally authorized to collect in ********. I request that the Better Business Bureau investigate this matter and assist me in obtaining the necessary documentation to verify the legitimacy of this debt.Thank you for your time and attention to this matter.

    Business Response

    Date: 02/13/2025

    BBB of *************************
    ***************************
    *******************

    Attn.: **** ****, Director of Complaint Resolution Department

    Re.:  Case #: ******** ****** ******

    Mr. ****:

    Correspondence regarding this consumers complaint has been received for review and reply.  Accordingly, AssetCares activities have been investigated through the interview of employees and through the review of system notes. 

    Investigation into this matter shows that the account forming the basis of this complaint was placed on January 7, 2025.  The information provided indicated that the account is Ms. ******* responsibility.  Accordingly, AssetCare believed the account to be due and owing. 

    AssetCare apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with all applicable state and federal laws.  However, in light of ************ complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and AssetCare will make no further attempts to contact her regarding this account.

    Should you require any further information, please do not hesitate to contact us.

    Customer Answer

    Date: 02/15/2025

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:01/26/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Assetcare LLC was tasked with collecting a debt from me, and instead of reaching out to get in contact with me, or letting me know I have a debt I find out through my credit report. Not once have they tried to contact me about any potential debt or give me any information about debt that they had bought. I feel like I have been screwed in This situation because I was left in the dark about it.

    Business Response

    Date: 02/14/2025

    BBB of *************************
    ***************************
    *******************

    Attn.: **** ****, Director of Complaint Resolution Department

    Re.: Case #: ******** ******* **************

    ****:

    Correspondence regarding this consumers complaint has been received for review and reply.  Accordingly, AssetCares activities have been investigated through the interview of employees and through the review of system notes. 

    Investigation into this matter shows that the account forming the basis of this complaint was placed on February 27, 2024. The information provided indicated that the account is Mr.*************** responsibility. Accordingly, AssetCare believed the account to be due and owing.  *************************** states he has not received notification of this account, this investigation shows that the initial notice was mailed to him on March 4, 2024. No return mail has been received.

    AssetCare apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with all applicable state and federal laws. However, in light of Mr. *************** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and AssetCare will make no further attempts to contact him regarding this account.

    Should you require any further information, please do not hesitate to contact us.

  • Initial Complaint

    Date:01/15/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ************-St. ********* B, I do not have a contract with Assetcare LLC, they did not provide me with the original contract as requested.

    Customer Answer

    Date: 01/18/2025

    I have no correspondents from the collection agency. I was not aware of this debt until it came on my credit report a week ago. I moved 8 months ago and I did not have any mail from this agency in my forwarded mail. I am unaware of this information or company requesting payment for a debt. 

    Business Response

    Date: 01/31/2025

    BBB of *************************
    ***************************
    *******************

    Attn.: **** ****, Director of Complaint Resolution Department

    Re.: Case #: ******** ***** ******

    ****:

    Correspondence regarding this consumers complaint has been received for review and reply.  Accordingly, AssetCares activities have been investigated through the interview of employees and through the review of system notes. 

    Investigation into this matter shows that the account forming the basis of this complaint was placed on November 19, 2024.  The information provided indicated that the account is Ms. ******* responsibility.  Accordingly, AssetCare believed the account to be due and owing.  ******************* states she has not received notification of this account, this investigation shows that the initial notice was mailed to her on November 25, 2024. No return mail has been received.

    AssetCare apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with all applicable state and federal laws. However, in light of Ms. ******* complaint this account has been closed,credit reporting agencies notified to delete any relevant trade lines, and AssetCare will make no further attempts to contact her regarding this account.

    Should you require any further information, please do not hesitate to contact us.

  • Initial Complaint

    Date:01/08/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing in regard to the debt you claim I owe in the amount of $2,461. At this time, I do not believe I am responsible for this obligation. In fact, this $2,461 alleged debt was posted to my credit karma twice for the exact same amounts. Now, only one remains. I am respectfully requesting that you provide verifiable proof of this debt. More precisely, I am requesting the original signed agreement or contract that establishes the validity of this debt. Please provide any and all documentation that clearly demonstrates my legal obligation. I would appreciate to receive this via certified mail. I look forward to your prompt response to quickly and efficiently resolve this matter. Thank you in advance for your assistance.

    Business Response

    Date: 01/20/2025

    BBB of *************************
    ***************************
    *******************

    Attn.: **** ****, Director of Complaint Resolution Department

    Re.:  Case #: ******** ****** *******

    Mr. ****:

    Correspondence regarding this consumer complaint has been received for review and reply.  Accordingly, AssetCares activities have been investigated through the interview of employees and through the review of system notes.

    Investigation into this matter shows that the accounts forming the basis of this complaint were placed on or about November 21, 2023, and January 23, 2024.  The information provided indicated that the accounts are Ms. ******** responsibility. Accordingly, AssetCare believed the accounts to be due and owing. Additionally,AssetCares records indicate that two separate accounts were placed for collection, coincidentally for the same amount, but for separates dates of service in 2022. 

    AssetCare apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with applicable state and federal laws.  However, in light of Ms. ******** complaint these accounts have been closed, credit reporting agencies notified to delete any relevant trade lines and AssetCare will make no further attempts to contact her regarding these accounts.

    Customer Answer

    Date: 01/22/2025

    I have reviewed the business response and accept this resolution. I appreciate your time and efforts

  • Initial Complaint

    Date:01/03/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing in regard to the debt you claim I owe. At this time, I do not believe I am responsible for this obligation. Therefore, I kindly request that you provide verifiable proof of this debt.Specifically, I am requesting the original signed agreement or contract that establishes the validity of this debt. Please provide documentation that clearly demonstrates my legal obligation, rather than a printout or a bill from your office.Please respond to this inquiry by sending the requested evidence via certified mail. I look forward to receiving the appropriate documentation in order to resolve this matter.Thank you for your prompt attention to this request.

    Business Response

    Date: 01/15/2025

    BBB of *************************
    ***************************
    *******************

    Attn.: **** ****, Director of Complaint Resolution Department

    Re.:  Case #: ******** **** ****

    Mr. ****:

    Correspondence regarding this consumer complaint has been received for review and reply.  Accordingly, AssetCares activities have been investigated through the interview of employees and through the review of system notes.

    Investigation into this matter shows that the account forming the basis of this complaint was placed on or about November 19, 2024. The information provided indicated that the account is Ms. ***** responsibility.  Accordingly, AssetCare believed the account to be due and owing.  Prior to this complaint, AssetCare has not received notice of a dispute from Ms. ********************************* apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with applicable state and federal laws.  However, in light of Ms. ****** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and AssetCare will make no further attempts to contact her regarding this account.

    Customer Answer

    Date: 01/15/2025

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:12/28/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Asset care is attempting to collect a debt from me and from what I can tell, its a medical debt. I have no idea what this debt is. Ive disputed it twice. Which they would need access to medical records for proof but one the debt is not mine and two they cant legally access medical records.

    Business Response

    Date: 01/10/2025

    BBB of *************************
    ***************************
    *******************

    Attn.: **** ****, Director of Complaint Resolution Department

    Re.: Case #: ******** Sierra ****************** ****:

    AssetCare has received correspondence regarding the above-referenced consumer complaint. The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees.  This correspondence will serve as reply and resolution to the matter.

    Investigation into this matter shows that the account forming the basis of this complaint was placed on July 24, 2024.  The information provided indicated that the account is Ms. ******** responsibility.  Accordingly, AssetCare believed the account to be due and owing.  Additionally, AssetCare is a business associate and, as such, has proper authority to access this information in the performance of its attendant obligations.

    Ms. ******* asserts AssetCare credit reported this account prior to contact. AssetCares records indicate the initial notice was e-mailed to Ms. ******* on August 7, 2024, prior to credit reporting.

    AssetCare apologizes for any inconvenience their efforts may have caused, but believes they were in compliance with all applicable state and federal laws.  However, in light of Ms. ******** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and AssetCare will make no further attempts to contact her regarding this account.

  • Initial Complaint

    Date:12/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DATE OF SERVICE IN DISPUTE IS DISPUTE IS 4-4-22 CHARGE OF $1884.00 Around January 2023, I received a bill from another company about this medical bill; I called them and provided them with my insurance information. They advised me they would bill it to Carefirst. Later, in 2023, I received calls from Assetcare. Again, I provided my complete insurance information, and they advised they would bill my Carefirst, which would be covered in full if the bill was legit. When I first received a call from the original billing company and calls from AssetCare, I continued to provide them with my insurance information. Despite my continual effects, my insurance company has never received a claim from this provider. As a result of disputing the legitimacy of this bill, Assetcare sent the attached letter advising that the account was sold to them. If this account is legitimate, the original medical provider or billing department failed to submit this bill to my insurance company for processing before selling this illegitimate account to **********************. Which has caused unwarranted harm to my credit standing.

    Business Response

    Date: 12/26/2024

    BBB of *************************
    ***************************
    *******************

    Attn.: **** ****, Director of Complaint Resolution Department

    Re.:  Case #: ******** ****** ******

    Mr. ****:

    Correspondence regarding this consumers complaint has been received for review and reply.  Accordingly, AssetCares activities have been investigated through the interview of employees and through the review of system notes. 

    Investigation into this matter shows that the account forming the basis of this complaint was placed on January 23, 2024.  The information provided indicated that the account is Mr. ******* responsibility.  Accordingly, AssetCare believed the account to be due and owing. 

    AssetCares investigation shows an itemized statement was mailed to Mr. ****** on April ******, at his request.

    AssetCare apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with all applicable state and federal laws.  However, in light of Mr. ******* complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and AssetCare will make no further attempts to contact him regarding this account.

    Should you require any further information, please do not hesitate to contact us.

  • Initial Complaint

    Date:12/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for any depth with Assetcare LLC,I do not have a contract with Assetcare or any collection agency trying to collect and report to my credit report,they did not provide me with the original contract as requested

    Customer Answer

    Date: 12/18/2024

    I have no received anything in writing nor by mail from this entity please take this and correct it from being able to just add something to someone account 

    Business Response

    Date: 01/09/2025

    BBB of *************************
    ***************************
    *******************

    Attn.: **** ****, Director of Complaint Resolution Department

    Re.:  Case #: ******** ******** *******

    Mr. ****:

    Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, AssetCares activities have been investigated through the interview of employees and through the review of system notes. 

    Investigation into this matter shows that the accounts forming the basis of this complaint were placed on May 22, 2024.  The information provided indicated that the accounts are Ms. ******* responsibility. Accordingly, AssetCare believed the account to be due and owing.  Ms. ******* asserts the account credit reported prior to communication, however, records indicate the initial notice was mailed to Ms. ******* on May 29, 2024, at the same address provided in this complaint. No return mail has been received.

    AssetCare apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with all applicable state and federal laws. However, in light of Ms. ******* complaint these accounts have been closed, credit reporting agencies notified to delete any relevant trade lines and AssetCare will make no further attempts to contact her regarding these accounts.

    Should you require any further information, please do not hesitate to contact us.

  • Initial Complaint

    Date:12/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid this account last year and they reported on Dec 01, 2024.They keep sending me notifications although by 7/30/24 the confirm our payment and paid this amount.

    Business Response

    Date: 12/26/2024

    BBB of *************************
    ***************************
    *******************

    Attn.: **** ****, Director of Complaint Resolution Department

    Re.:  Case #: ******** ******* ********

    Mr. ****:

    Correspondence regarding this consumers complaint has been received for review and reply.  Accordingly, AssetCares activities have been investigated through the interview of employees and through the review of system notes. 

    Investigation into this matter shows that the account forming the basis of this complaint was placed on April 24, 2024.  The information provided indicated that the account is Ms. ********* responsibility,and no payments have been made to this account. Accordingly, AssetCare believed the account to be due and owing. 

    AssetCare apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with all applicable state and federal laws.  However, in light of Ms. ********* complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and AssetCare will make no further attempts to contact her regarding this account.

    Should you require any further information, please do not hesitate to contact us.

AssetCare LLC is NOT a BBB Accredited Business.

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