Business ProfileforHappy Kia

On January 6, 2024, my husband and I went to look at a used vehicle. We were asked to complete a form including general information and allowed them to see my driver's license before test-driving the vehicle. I was asked how I intended to pay for the vehicle and told them I was not ready to discuss that at this time. Before the salesman left I asked if the dealership was going to do a "hard credit inquiry" with the information I gave them and they said "no, it would be just a soft inquiry". Shortly after the visit, my credit report shows a "hard inquiry" was done. I have contacted the dealership repeatedly via email and phone. I have spoken to the salesperson who told me it would be a "soft inquiry" and to the manager, *****. During our last conversation, the manager requested that I file a dispute with the credit bureau. I told him "no", that it requires a tremendous amount of work on my part and that Happy Kia messed up not me. They need to fix it. The manager, *****, told me he would fix it. It has been two weeks, and it has not been rectified. Honestly, I had a great experience there. I had every intention of returning and doing business with them. However, after this, I regret that I do not feel comfortable doing business with them and would not recommend their services. This could have been quickly resolved, and I would have accepted an apology if they had admitted to the mistake. Now, I feel differently and lack complete confidence in their business. Resolution Requested: Remove hard inquiry from my credit report dated 01/06/2024