Complaints

This profile includes complaints for Likewize Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Likewize Corp

  1900 W Kirkwood Blvd Unit 1600C Southlake, TX 76092-2247

  
• 

  Likewize

  405 - 500 Hood Rd Markham, ON L3R 9Z3

• 

  Likewize

  1950 Innovation Way Ste 100 West Libertyville, IL 60048-2079

• 

  Likewize

  3355 Bald Mountain Rd Ste 10 Auburn Hills, MI 48326

• 

  Likewize

  3355 Bald Mountain Rd Ste 10 Auburn Hills, MI 48326

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 30, 2023 Filed claim for damaged phone. I paid $50 for the deductible. I returned phone the phone a few weeks later. I received a email saying my card was charged ****** for not returning the phone, email says I have 45 days to return the phone which I did. The email states I will get refunded once phone is received. It is now July and I haven't received my money back.

  

  Business Response

  Date: 07/24/2023

  Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with being charged the non-return fee though you have returned the claimed device. I reviewed your account and per the **** Tracking number: 420600489302020185751018786337, the claimed device was received. I have refunded the $135.31 back to the card it was charged from. Please allow 2-3 business days to see funds back into the account. 

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my brand new phone, in an OtterBox case, for about a year before I noticed damages happening to it that had to do with the inner workings of the phone and nothing physical (say a visibly cracked screen), which included colour staining on the screen and other issues, however, the screen staining is important. I put in a service request with Likewize phone insurance on 3 April 2023. The cost was $129 plus taxes. Upon having it deemed needing replacing. I received my replacement phone on 18 April 2023. Upon getting it, I put the phone back into the same case. Just over two months of having the phone, and the phone, getting dropped a handful of times, caused this phone to have bad colour staining in the screen after only two months. If the exact same thing that took nearly a year to happen, happened in only two two months, there's something wrong with the phone that they sent me, otherwise this wouldn't have happened. I call them and ask if they could either fix or replace the phone they gave me without charge, and because I had dropped it, they would be forcing me to pay another full service request fee when they are not holding their company accountable for their products and services based on consumer knowledge between the first set of series of events and the second. They guaranteed a phone of the same kind and quality. The same kind I got, the quality, absolutely not. If it was the same quality, this kind of damage would not have happened in two months as opposed to nearly 12 months for the first one. They know that this kind of damage would be impossible in two months with a handful of around 1 foot drops in the kind of case I use, but they just want to soak it to the customer and keep changing them money, especially when there's a 90 day guarantee; but apparently only for phones never taken out and used, as if they were used, drops could happen and they can just soak you for more and more money. Their policy is deplorable and I feel robbed.

  

  Business Response

  Date: 07/05/2023

  Dear *****,
  
  Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the replacement device. Per Likewize policy, replacement equipment may be new or reconditioned equipment. Reconditioned equipment may have minor cosmetic flaws. Replacement of accessories may be with generic or non-original manufacturer accessories. If the exact model is not available, the replacement will be of like kind and quality. Likewize can not guarantee a brand new device, as inventory can not be determined when fulfilling the service request. I have reviewed your account, and unfortunately you are passed the 90-day replacement warranty. However, as a one time courtesy we can honor the replacement warranty, though I can not guarantee the condition of the replacement device, and the system may also offer a repair option. Please give us a call at **************, for a ********* Care Agent is able to assist you with this. 

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to lodge a formal complaint against Likewize due to their unexplained denial of my valid insurance claim, contrary to the terms of the policy. I believe their actions reflect an unfair business practice and I request your intervention to rectify this issue.In April, I purchased an insurance policy for my iPhone 12 from Likewize. A significant feature of the policy, which was instrumental in my decision to buy, was the assurance of coverage in the event of theft. Unfortunately, my phone was stolen in May, and I immediately reported the incident to the local authorities and then filed a claim with Likewize to cover the loss.Contrary to the assurances provided in the policy, my claim was denied without any cogent explanation. I have since made numerous attempts to contact the company's customer service for clarification on the reason behind the denial of my claim. Despite these attempts, they have failed to provide a valid reason or any reason at all.I find this refusal to honour the terms of their own policy, as well as the lack of communication, to be a blatant disregard of both their contractual obligations and customer service responsibility. I have upheld my part of the agreement by promptly paying the premiums and duly reporting the theft. As such, it is only right and fair that Likewize fulfill their obligation as agreed upon in the policy.I hope the Better Business Bureau can mediate in this matter, and I am prepared to provide all necessary documents and evidence supporting my claim. I am hopeful that through your assistance, I can have my claim honoured, or at least obtain a valid and comprehensible explanation for its denial.

  

  Business Response

  Date: 07/05/2023

  Dear ***********,
  
  Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the rejection of your service requests. I have reviewed your account and the Service Request number: 001BC181 was rejected due to the fact of your service request was intentionally misleading. On 2023-06-09 one of our Risk Prevention Agents tried to contact you to provide you with specifics as to why the service request was rejected. On 2023-06-23 you refiled your serviced request (Service Request number: 001C08FD) via the self-service, that service request was also rejected. If you would like more specifics as to why this action was taken please call us at ************** and have the agent submit an Escalation for a callback. 

   

• Initial Complaint

  Date:06/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Likewise took my money and will not refund me and refused to even send me a phone when asked for supervisor they just said their was ***** who could actually help me and hung up, and now they are trying to charge me another 200 for not sending them a phone back yet they never sent me one and gave me a coupon saying it would cover a new phone but boost won't even except it

  

  Business Response

  Date: 06/20/2023

  Dear ****,
  
  Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the claim process. Once a claim has been fulfilled a refund can not be processed, as stated in Likewize's Terms and Conditions. A device was not available in inventory, which is why a voucher for the retail value was sent to you. 

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 30 2023 I contacted Likewize regarding a stolen phone. I paid $400 before they would even open a case to look at my claim from insurance. It came back denied the first time because I hadn't reported it to ****** corporate office even though I had reported it to my local ****** store where they tracked the phone to a local mall. Obviously not me as I was standing in the store. I then called ******, did the report and was told to contact Likewize. I was sent an email saying I was approved and they sent me a *** tracking number saying it was shipped. This was while I was on the phone being told that I was denied again. They said I provided misleading information therefore I was denied. After many hours on the phone with BOTH Likewize and ************** received an email from the office of the president at ****** with an offer to purchase a phone at a discount as long as I did a 2 year contract. This tells me that ****** knows I was mistreated and was limply trying to settle. No go. It also said if I didn't accept that there would be no more contact. In other words ****** off. I paid insurance for a new phone at no cost other than the deductible and that is what I want.I spent many many hours being bounced back and forth. I think they hope people will just go away.This is as close to a scam as I have ever fallen for. I thought ****** was a reputable company and I would be dealing with them for replacement not some 3rd party insurance company with more than 500 complaints lodged against them.I am going to take this to the news along with the emails I received.

  

  Business Response

  Date: 06/09/2023

  Dear *****,
  
  Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the service request rejection. I have reviewed your account and verified our Asset Protection team explained why your service request was rejected and will not be overturned. 

  Customer Answer

  Date: 06/12/2023

  Complaint: 20157051
  
  I am rejecting this response because:
  
  Regards,
  
  ***********************

  Customer Answer

  Date: 06/12/2023

  Complaint: 20157051
  
  I am rejecting this response because: your company seems to think a stolen phone should have no activity even though the representative from ****** told you that it would have if someone was trying to access information or entry to the phone. 

  You cannot simply say we don't believe someone and expect that they should take that. I paid insurance for exactly this reason and the first time I try to use it when my phone is stolen you say you don't believe me.  I have photos and video of the thieves, I reported it stolen to ****** and the police first day and you ask for nothing. You simply say I am a liar and that you are done with me. Block my number so I cannot communicate with you and that way you don't have to actual deal with the claim in a civil manner. I have reached out to ************ and I am also going to reach out to the media. 

  You cannot simply collect money and then call liar so you don't have to do good by the insurance. I have emails and voice recordings of the interactions with your company and I am not about to sit quietly when this is just wrong.
  
  ***********************

  

  Business Response

  Date: 06/13/2023

  Good morning Hatti,

  We thoroughly review the usage of the equipment along with the re-activation of a SIM card to determine the validity of any service request reported as Lost or Stolen. The wireless carrier records cannot substantiate nor support the loss of the equipment reported on 05/29/2023. Likeiwize will not overturn its decision at this time. 

  
  

  Customer Answer

  Date: 06/13/2023

  Complaint: 20157051
  
  I am rejecting this response because: i do not disagree that there may be sim activity or whatever you look at. The photos I attached are the likely users as they are the ones who stole my phone. Police provided me still shots from the video that showed they took it. 

  I would like nothing more than having my own phone back along with the 3 years worth of photos and my business contacts that were backed up to the ** card in it but that obviously isn't going to happen.  

  I do not have my phone. My phone was stolen. I was protected by insurance and you were the insurer.

  I am not ever going to accept any of the excuses you continue to use in order to not do what is right. 

  
  Regards,
  
  ***********************

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here's my complaint:I paid insurance on my phone with the expectation that if I lost or damaged the phone, I would be sent a replacement phone. On April 14, ******************************************************************************** stock and I would be issued a voucher. The voucher is ONLY good for new phones at ************ Stores. It cannot be used online. None of the ************ Stores had any phones in stock that I could apply the voucher without having to spend an additional $40 to $50 for a comparable phone. If they did not have my phone model in stock then they should have issued a voucher that would at least cover the cost of a COMPARABLE replacement phone. I also find it perculiar these vouchers cannot be used online. This leaves the customer at the mercy of whatever the local stores have in stock and forces the customer to spend additional money to buy a new phone. The amount of complaints made specifically about this issue should be a red flag to this company. All I ask is a replacement phone comparable to the one I lost

  

  Business Response

  Date: 06/09/2023

  Dear *******,
  
  Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the fulfillment of your claim. Likewize policy is if a comparable device isn't available a voucher for the retail value of the device will be issued to you. I have reviewed your account and the voucher of $121.30 was issued on 5/27/23. Unfortunately, Likewize will not be able to provide an alternative option at this time. 

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On may 8,2022, my phone was damaged, and I submitted a claim to likewise/boost mobile protection plan. On the phone, I verified all information,and paid my deductible. A replacement phone was sent, and the damaged phone was returned to likewise. The replacement phone was defective, pixelating and blacking out. I called likewise immediately, and was told another replacement phone was being sent. It was received, and the first replacement that was sent was returned. This SECOND REPLACEMENT PHONE IS ALSO DEFECTIVE, it does not receive any signal, the camera, stylus, and other functions of the phone do not work. I called likewise immediately and reported this. I was told an escalation ticket must be initiated and given an escalation ticket number, and told I would hear from someone via email or phone within 3-5 days. Those days came and passed, I heard nothing. I called likewise again, and was told the escalation ticket had to be reviewed by corporate and again, I'd hear something in 3-5 days. An email did come in, it asked for my boost mobile pin number, I entered the pin number that is on my account, I received an error telling me incorrect pin number. I called ********************, as with every call, using a friend's phone,..I was told once again, it will take 3-5 days for anything to be reviewed. My job as a real estate, insurance, and communications contractor relies on apps, camera, a fully functional phone, and at this point, almost all month have been out of work , at risk of losing contracts because of likewise repeatedly not resolving the issue. I called likewise again and was told notes on my account show either a coupon, or a voucher will be issued for a new phone at a boost mobile store. Boost mobile shows nothing about this on my account. Again, I called likewise, and was told it was being reviewed and WOULD TAKE 3-5 DAYS. THIS IS RIDICULOUS!!! LIKEWISE IS SIMPLY GIVING THE RUNAROUND, AND I STILL DO NOT HAVE A WORKING PHONE.

  

  Business Response

  Date: 06/01/2023

  Dear *******,
  
  Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the replacement devices sent to you. I have reviewed your account and a gift card for $270.00 has been approved. The gift card will ship to *************************************, *** tracking will be available 3-5 days from 5/30/23.

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim not knowing that there was a solution to my problem and when I found out about the solution, I contacted them to see what my options were and yes I paid my deductible and got a voucher for a new phone, but the problem is there are no ******* galaxy s22's in stock for me to replace my phone with the voucher and so I would like to keep my present phone since I found a solution to the problem my phone is having and they refused my wishes and are threatening to charge me ****** if I don't return the device and why should I if I got a solution to my problem and don't have to go down in phone style or a downgrade from my s22

  

  Business Response

  Date: 06/01/2023

  Dear ****,
  
  Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are very sorry you were unhappy with your experience. You indicated that you were unsatisfied and unable to return your replacement device. We are unable to accept a return of a replacement device in exchange for a refund, as stated in our insurance policy, once the deductible is paid for they are nonrefundable. Third-party repairs will void any coverage for Damage and Extended Warranty on the insured device. Third-party repairs are considered an exclusion of coverage per the Boost Shield policy. The coupon for $854.93 has now expired and a gift card for the same amount has been issued as of 5/30/23. The gift card will ship to *****************************************************************************, please allow **** business days to receive the gift card. 

  Customer Answer

  Date: 06/01/2023

  Complaint: 20072680
  
  I am rejecting this response because:
  My device works and I can't get a replacement device 
  Regards,
  
  ***********************

  

  Business Response

  Date: 06/08/2023

  Good afternoon, 

  The voucher has now been expired and a gift card of $854.93 has been issued. Per *** Tracking number: 1ZW3268W0322601583, the gift card was delivered to you this morning. You can use this gift card anywhere, however Likewize will still not be able to refund the deductible per our policy. 

  Customer Answer

  Date: 06/08/2023

  Complaint: 20072680
  
  I am rejecting this response because: I don't want a refund of my deductible I just want to keep my phone because there are no s series ******* phones anywhere to be bought 
  
  Regards,
  
  ***********************

  

  Business Response

  Date: 06/12/2023

  Good afternoon ****, 

  We are unable to accept a return of a replacement device in exchange for a refund, as stated in our insurance policy, once the deductible is paid for they are nonrefundable. Likewize decision will not be overturned. 

   

  Customer Answer

  Date: 06/12/2023

  Complaint: 20072680
  
  I am rejecting this response because: I just want to keep my phone it works now and you can keep the ****** I just don't want to get charged ****** for not returning my phone since it works now 
  
  Regards,
  
  ***********************

  Customer Answer

  Date: 06/30/2023

  Complaint: 20072680
  
  I am rejecting this response because:
  They charged me ****** for a non return of a device, that I told them that it worked fine and that they could keep the deductible on it, and they said ok but still charged me for it, I want my ****** back because they never said they were going to charge me for it anyway or contacted me about it after I spoke to them and they lead me to believe that I wasn't going to be charged for it and now they put me in financial hardship because my rent is due and it's ****** short and I want a refund immediately.
  Regards,
  
  ***********************

  

  Business Response

  Date: 07/05/2023

  Good morning ****, 

  We apologize for any inconvenience that the charge of the non-return fee has caused you. Though you have stated Likewize can keep the deductible fee  The non-return fee was charged on 6/22/23, on 5/23/23 you were advised of the non-return fee by an agent via chat. Per the Chat Transcript, the agent advised, "The damage claimed device needs to be returned withing 15 days to avoid any non-return fees." A shipping label was then shipped and emailed to you. On 5/25/23 You called to advise Likewize you're claimed device was now working. Unfortunately, per our policy third-party repairs will void any coverage for Damage and Extended Warranty on the insured device. Third part repairs are considered an exclusion of coverage per the Boost Shield policy. Likewize will not be able to process the refund for the deductible. If the claimed device, Samsung Galaxy S22 128GB Black Serial number: *************** is returned to ********************** within the next 15 days, once scanned and marked returned on your account we will be able to process the refund of $214.00 back to the card ending in ****. No further action will be taken regarding this matter. 

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Likewize offers the first repair for free if it's only screen related issues. If your phone is unrepairable they will charge $130 for a replacement. I had a small crack on my screen and the touch was becoming less responsive which are both screen related issues. Other than that, the 15 month old phone had no issues. I had a repair technician come to my house to do the repairs. He did a diagnostic of the phone's functions in front if me and confirmed it passed all the tests including proper functioning of the front and back camera. The technician proceeded to take my phone to his truck to attempt a repair; however, when he returned my phone it no longer worked and would not even turn on. He said he was unable to fix it and that this is common with ******* FEs as they are cheaper quality. The next day I called Likewize and they informed me the repair technician claimed the front facing camera was damaged and that was the reason it was unrepairable and I was now required to pay the $130 for a new device. I disagreed explaining that the device was working, including the front and back camera prior to the technician breaking it in his vehicle and requested the matter to be escalated. I have now spoken with several Managers who have not attempted to resolve my issue and instead just continue to advise I must pay without reviewing or investigating further. They didn't reach out to the service rep or ask to see the diagnostic report as I requested. Furthermore, they are refusing to allow me to see the diagnostic report or even acknowledge the report exists. To make matters worse, the most recent manager I spoke to "*******" refused to let me make an additional complaint claiming the company does not have a department that takes customer complaint.

  

  Business Response

  Date: 05/04/2023

  
  Dear ****
  
  Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the service request process and the findings by the technician. I've reached out to our repair team, and per the notes on the ticket, the technician mentioned that when he first took the device in it was working intermittently. One moment it was working and another moment it's not. The technician tried to repair the device with two new displays but still, it wasn't working. He eventually found that there was an issue with the motherboard, which is why the device was not responding. Once a motherboard issue is found the device is beyond repair. Our system will then trigger a replacement device for the the repair price, $129.00 (before tax), the processing fee for a replacement device is $300.00. I would like to take this opportunity to remind you, you have 60 days from the date (2023-04-17) the service request was filed to fulfill it. Once the 60 days have passed the service request will expire. You can complete the service request using the self-service portal, *****************************************************;
  

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $144.00 for a repair request, upon arriving at the location to have the repair done, I was informed it was not needed. I reached out several times through their online message submission and received no response regarding a refund for the mistaken request. I still have not even been contacted by them at all, and they seem like they are impossible to reach/do not actually exist.

  

  Business Response

  Date: 05/04/2023

  Dear ******,
  
  Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are very sorry you were unhappy with your experience. You indicated that the repair was not needed. I have verified the $144.48 was refunded on 2023-04-30.

  Customer Answer

  Date: 05/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************