ComplaintsforEldridge Roofing & Solar, Inc.
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Complaint Details
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Initial Complaint
06/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Sales person told me two lies to get me to sign a document of commitment. I expect the company to honor their employees word. Anything less is being and supporting deceit/fraud. The public has a right to accurate information about what a product does or how a company will bill a customer for a service. When someone selling a product or service intentionally misrepresents a product, its costs or its effect, that salesperson may have crossed the line into fraud.Business response
06/20/2024
This gentlemen’s claim could not be any further from fact. The project Manager that was assigned to Mr. ***** has been with our company since the conception and has been a very close friend of the owner for over 45 years. This particular project manager is the most detail oriented and follows Eldridge processes to the letter.
Our Service Agreement Contract Clearly states “Homeowner agrees to pay Contractor a termination fee equal to 20% of the RCV (Replacement Cost Value) of the claim” Which Homeowner read and initialed at the time of signing the contract. It is standard practice for our Project Managers to go over this area of our agreement in fine details. This is something that has been spoke about in numerous meetings. Eldridge’s Project Manager did NOT and would NEVER tell this or any customer that the cancellation fee is $500.00. That would mean that the entire roof would only cost $2,500 ($500 is 20% of $2,500). Not possible. It did not happen. Although under contract and acknowledging terms with initials and signature; Mr. ***** had another contractor perform work approved by their insurance company without any notification to Eldridge. Eldridge invested a lot of work, time, materials, and expertise to help Mr. ***** and to honor our word and agreement. Please see supporting dates of events below.
4.19.2024 - Initial Inspection - project manager performed full inspection of attic and roof and created photo and video report for homeowner.
5.07.2024 - Additional trip to reference roof with chalk to identify storm damage for adjuster appointment (2 men 2 hours).
5.16.2024 - project manager met with insurance adjuster and assisted with expertise to identify storm related damage and help seek approval for full roof replacement.
5.25.2024 - project manager met with homeowner and presented professional roof system and installation methods.
6.03.2024 - project manager visited customers home to drop off roof shingle sample boards
In addition there was numerous phone calls, text and emails as well office staff timed material.
In conclusion Eldridge Roofing & Solar not only met all of our responsibilities outlined in the signed contract but we exceeded them.
Now that it has come to our attention that you have been making statements on social media, internet, BBB etc. about Eldridge and/or Individuals that are affiliated with Eldridge that are both false and misleading. These statements constitute Defamation of Character; Libel (in writing) and/or Slander (orally) since they defame our reputation that we have been building since 1998. We rarely receive falsified and fabricated statements towards us, but when we do its taking seriously and setting the record straight becomes are highest priority. We will go to all measures to do so.Customer response
06/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]I would not have signed the said document if it was explained properly. RCV is not a term I was familiar with. That is why I ask your rep. how much that was. He said $500.00. I am willing to take a lie detector test. Will you be willing?
Regards,
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Contact Information
5907 Spring Cypress Rd
Spring, TX 77379-3424
Business hours
Today,7:00 AM - 5:00 PM
MMonday | 7:00 AM - 5:00 PM |
---|---|
TTuesday | 7:00 AM - 5:00 PM |
WWednesday | 7:00 AM - 5:00 PM |
ThThursday | 7:00 AM - 5:00 PM |
FFriday | 7:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.