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Complaint Details
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Initial Complaint
12/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
had a frameless shower door and enclosure installed in 2018 and the door ***** has now failed the business website states Lifetime Product Guarantee. the cost to repair as stated by mr ***** is now to cost 300usd and i say what about your guarantee? he then states how about 200usd just for labor
Business response
12/15/2022
The customer did not directly hire me, I did the work through a contractor for ************************ *********************. This customer called me and I told him that the hinges only have a three year warranty and We installed it back in 2018 so the warranty is out of date. Then I explained that the hinges have a three year guarantee from the manufacture. We only offer a life time guarantee on the glass coating if they purchase it. That is the only product that has a life time guarantee. I offered to cover the hinge for the guy but I told him he would have to pay the labor to have it installed. which is ****** and I never heard back from him.Customer response
12/17/2022
Complaint: 18574178
I am rejecting this response because: your lifetime product guarantee statement on your website and how a member of the bbb can voilate the consumer protection act?
Regards,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.