We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Payday Loans

Boost Finance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payday Loans.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Boost Finance has reported a collection on my credit report in the amount of $496. I have never heard of them or done any business with them and it is not my debt. The debt was placed with a collection agency (DRS Debt Recovery Service) and falsely reported on my credit report. I demand this company remove the collection from my credit report.

    Business Response

    Date: 12/12/2024

    RE: Complaint No: ********; ******* *****

    Dear BBB,

    Please consider this our response to the above-referenced customer complaint.

    We understand ******* ***** has been a victim of identity theft and Boost Finance takes these matters very seriously. We have no desire to participate in any fraudulent activity, as it is typically a costly transaction for us as well as the defrauded consumer. We pride ourselves in taking care of our customers first, and we are careful to take equal care of those who do not wish to be our customer.

    The account in ******* *****’ name was previously assigned to a third-party; however, we have contacted the third-party directly and recalled the account in ******* *****’ name. In addition, we have closed the account in ******* *****’ name in our system and have added ******* ***** to our Do Not Contact List. ******* ***** may seek to have an inquiry removed from their credit report by contacting the credit reporting agency directly. The credit reporting agency will in turn contact us; at that time, we will not contest removal of any inquiry.

    Should you have any additional questions or concerns, please feel free to contact us.

    Sincerely,

    Boost Finance

  • Initial Complaint

    Date:11/27/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Boost Finance is claiming that I took out an online loan for $300, and now have it with a collections agency for $500. I NEVER TOOK OUT AN ONLINE LOAN IN MY LIFE!!! They are damaging my credit and refuse to stop. This is FRAUD!

    Business Response

    Date: 11/29/2024

    RE: Complaint No: ********* ***** *******

    Dear BBB,

    Please consider this our response to the above-referenced customer complaint.

    We understand Irina Baranov has been a victim of identity theft and Boost Finance takes these matters very seriously. We have no desire to participate in any fraudulent activity, as it is typically a costly transaction for us as well as the defrauded consumer. We pride ourselves in taking care of our customers first, and we are careful to take equal care of those who do not wish to be our customer.

    The account in ***** *******’s name was previously assigned to a third-party; however, we have contacted the third-party directly and recalled the account in ***** *******’s name. In addition, we have closed the account in ***** *******’s name in our system and have added ***** ******* to our Do Not Contact List. ***** ******* may seek to have an inquiry removed from their credit report by contacting the credit reporting agency directly. The credit reporting agency will in turn contact us; at that time, we will not contest removal of any inquiry.

    Should you have any additional questions or concerns, please feel free to contact us.

    Sincerely,

    Boost Finance

  • Initial Complaint

    Date:10/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has reported a collection on my credit report in the amount of $614. I have never heard of them or done any business with them and it is not my debt. I demand this company remove the collection from my credit report

    Business Response

    Date: 10/22/2024

    RE: Complaint No: ********* ***** *******

    Dear BBB,

    Please consider this our response to the above-referenced customer complaint.

    We understand ***** ******n has been a victim of identity theft and Boost Finance takes these matters very seriously. We have no desire to participate in any fraudulent activity, as it is typically a costly transaction for us as well as the defrauded consumer. We pride ourselves in taking care of our customers first, and we are careful to take equal care of those who do not wish to be our customer.

    The account in ***** *******’s name was previously assigned to a third-party; however, we have contacted the third-party directly and recalled ***** *******’s account. In addition, we have closed ***** *******’s account in our system and have added ***** ******* to our Do Not Contact List. ***** ******* may seek to have an inquiry removed from their credit report by contacting the credit reporting agency directly. The credit reporting agency will in turn contact us; at that time, we will not contest removal of any inquiry.

    Should you have any additional questions or concerns, please feel free to contact us.

    Sincerely,

    Boost Finance

  • Initial Complaint

    Date:10/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email from Boost Finance on 10.9.24 stating that a $600 loan was severely past due and in collections. I never took out a loan with Boost Finance. I called them and spoke at length with ******. ****** connected me on a 3-way call with the Bank that the loan funds were deposited to. The bank verified that the bank account was not in my name. At that point, ****** told me the account would be turned over to the Fraud Department. She then sent me an Identity Theft Affidavit, which I completed and submitted, and I also filed a Police Report and submitted that to Boost Finance as well. Boost Finance is now telling me they cannot give me any updates on the account unless they are submitted on Police Letterhead. After reading multiple reviews on Boost Finance and how this same thing has happened to many people, that the company does not verify submitted information etc when people apply for loans, allowing identity thieves to take out loans in other people's names, I am extremely concerned that Boost Finance will not do their due diligence to ensure that they classify this as a confirmed fraud case and confirm that I have zero responsibility for this loan. I would like confirmation that this loan was not obtained by me, and that I have zero resposibility for the funds that were deposited into an identity thief's bank account.

    Business Response

    Date: 10/10/2024

    RE: Complaint No: ********* ******* ********

    Dear BBB,

    Please consider this our response to the above-referenced customer complaint.

    We understand ******* ******** has been a victim of identity theft and Boost Finance takes these matters very seriously. We have no desire to participate in any fraudulent activity, as it is typically a costly transaction for us as well as the defrauded consumer. We pride ourselves in taking care of our customers first, and we are careful to take equal care of those who do not wish to be our customer.

    The account in ******* ********’s name has been closed and classified as fraud. In addition, we have added ******* ******** to our Do Not Contact List.

    Should you have any additional questions or concerns, please feel free to contact us.

    Sincerely,

    Boost Finance

  • Initial Complaint

    Date:09/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went back and forth with their collections department trying to make payments and was even sent an email offering me to pay a lower payoff amount. However anytime I tried to click on the link to pay I could not get the payment page to work. The website does not allow me to put all of the payment information in and won’t let me hit submit. How can I make a payment if the website will not let me? I have also tried calling them and the call always gets cut off early or just hangs up on me mid call.

    Business Response

    Date: 09/27/2024

    RE: Complaint ID: ********* *** ****

    Dear Sir or Madam,

    Please consider this our response to the above-referenced customer complaint.

    We received the complaint filed by *** **** on September 26, 2024 and immediately began a review of the account. Boost Finance contacted *** **** via telephone in an effort to reach a mutually-acceptable resolution to this matter; however, we have been unable to reach her. We encourage *** **** to contact our Customer Service Department directly at 888.313.4858 at her earliest convenience.

    Should you have any additional questions or concerns, please feel free to contact us.

    Sincerely,
    Boost Finance

  • Initial Complaint

    Date:03/08/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For 3 weeks I spent going back and fourth trying to get a loan with them, twice my loan was funded twice my loam returned to them just for them to tell me they aren't compatible with bank of America's routing number I have.. then im told I can't use an account my pay checks don't go into so 4 times now these people have had me apply 4 times my credit took a hit all for them to say oh were sorry there isn't anything we can do because your accounts not compatible! So now my credit scores lower and I also wasted several hours on the phone with them..

    Business Response

    Date: 03/11/2024

    RE: Complaint ID: ********; ******** ***

    Dear Sir or Madam,

    Please consider this our response to the above-referenced customer complaint.

    We received the complaint filed by ******** *** on March 7, 2024 and immediately began a review of the account. Prior to receiving the complaint, ******** *** was successfully assisted by our Customer Service Department. We consider this matter resolved.  

    Should you have any additional questions or concerns, please feel free to contact us.

    Sincerely,
    Boost Finance

  • Initial Complaint

    Date:05/15/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I previously had a loan for 300.00 on 3/28/2023 and paid it off on 4/14/2023 for 417.44. I took another loan out for 300.00 on 04/21/2023. For some reason, my loan ballooned to 947.71 as of 5/12. I should only owe $300.00 plus the 90.20. to payoff this loan. This was my understanding from the first time that I borrowed. I do not owe 947.71. I also made a payment online for 93.68 before my due date, on 5/10. They are saying that I am past due on 5/12.

    Business Response

    Date: 05/16/2023

    RE: Case No. 20054262; ******** *****

    Dear Sir or Madam,

    Please consider this our response to the above-referenced customer complaint.

    Thank you for bringing ******** ******* concerns to our attention. We received ******** ******* complaint and immediately began a review of their account. We have determined our agents successfully assisted ******** ***** with their concerns, prior to receiving your correspondence.

    Boost Finance considers this matter resolved. Should you have any additional questions or concerns, please feel free to contact us.

    Sincerely,
    Boost Finance

  • Initial Complaint

    Date:03/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I didn't receive my funds was told that my account number was incorrect that I had to three way my bank. I called my bank and they don't allow that. So now I will not be making any payments because I didn't receive anything

    Business Response

    Date: 03/14/2023

    RE: Case No. ********; ****** ******

    Dear BBB,

    Please consider this our response to the above-referenced customer complaint.

    We received the complaint filed by Ms. ****** on March 10, 2023 and immediately began a review of her account. The account in Ms. ******'s name was reversed due to the bank account number on file being incorrect. If Ms. ****** is still interested in receiving a loan from Boost Finance, she can contact our Customer Service Department to update her bank account information and reapply.

    Should you have any additional questions or concerns, please feel free to contact us.

    Sincerely,
    Boost Finance

  • Initial Complaint

    Date:03/01/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    was contacted today 03/01/2023 about a compliance officer coming to my house super threatening messages about a 300 dollar loan taken out in October of 2021 but I never took out a loan so I'm guessing its fraud so ill be filing a police report as well if they come to my house nothing shows up on my credit report or anything about the matter. i would like every piece of evidence they have on me everything i may have signed or ill be getting my lawyer involved in this matter

    Business Response

    Date: 03/09/2023

    RE: Case No: ********* ***** ******

    Dear BBB,

    Please consider this our response to the above-referenced customer complaint.

    We understand that Ms. ****** has been a victim of identity theft and Boost Finance takes these matters very seriously. We have no desire to participate in any fraudulent activity, as it is typically a costly transaction for us as well as the defrauded consumer. We pride ourselves in taking care of our customers first, and we are careful to take equal care of those who do not wish to be our customer.

    The account in Ms. ******'s name was previously sold to a third-party; however, we have contacted the third-party directly and requested they close Ms. ******'s file. In addition, we have closed Ms. ******'s account in our system and have added Ms. ****** to our Do Not Contact List.

    Should you have any additional questions or concerns, please feel free to contact us.

    Sincerely,
    Boost Finance

  • Initial Complaint

    Date:01/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a $300 loan with this company. Although I've paid almost $250, the balance ballooned up to over $1,000. I called this company this morning to try and set up a settlement agreement and encountered a very rude and unprofessional employee. When she asked my name, she proceeded to laugh, I am assuming due to the ethnic sounding of my name. I asked her what was funny and she proceeded to be rude. She stated that this account was sold to a law firm and gave their contact information. She refused to provide any other information and was rude and condescending. She even touted that it makes her day to be rude. I am totally flabbergasted by so many things with this company. First the outrageous interest and then the unprofessional and demeaning attitude of their employees. I do not have $1000 to pay this company. I can pay the remaining $100 that I should only owe and that's it. I also want them to stop calling my family members and friends and exposing my debt. That's unethical and against the law.

    Business Response

    Date: 01/30/2023

    Business Response /* (1000, 5, 2023/01/16) */ RE: Case No. XXXXXXXX; ******** ******** Dear Sir or Madam, Thank you for your January 13, 2023 correspondence regarding the above-referenced customer complaint. We acknowledge receipt of this inquiry and have reviewed Ms. ********'s concerns in an attempt to resolve this matter. We would like to apologize for any inconvenience Ms. ******** may have experienced. Boost Finance will agree to Ms. ********'s settlement offer in the amount of $100.00 to consider her account closed. Ms. ******** may contact our Customer Service Department via telephone at 888.313.4858 to pay the settlement offer with a debit card or Ms. ******** may mail a cashier's or certified check to our address below: Boost Finance 5940 Summerhill Road Texarkana, TX XXXXX Should you have any additional questions or concerns, please feel free to contact us. Sincerely, Boost Finance

Boost Finance is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.